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Bay Prince of Wales Hotel
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Reviews (471)
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Reviewed January 3, 2014

Although big Shearing holiday fans this was our first venture on a New Years Eve break. As a couple in our mid 60s we thoroughly enjoyed the stay at this hotel.
The staff in all quarters were excellent, friendly , helpful and full of enthusiasm. We even had an impromptu cabaret from one of the young lady chefs and some of her colleagues on New Years Eve itself despite the fact they had worked very hard all day making our day a memorable one.
The food was faultless the rooms spotlessly clean. A little decorating in room 19 wouldn't go amiss but I understand this is already scheduled this year.
The three nights of live musical entertainment were purely first class and we were well looked after by our host and compere Clive and his lovely wife Berni.
All in all the whole experience was a very good one. Would we go again? Already booked for next year so we don't miss out.
Thank you all very much for a most enjoyable stay.

  • Stayed: December 2013, traveled as a couple
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3  Thank Malc333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pow33, General Manager at Bay Prince of Wales Hotel, responded to this reviewResponded January 17, 2014

Thank you so much for taking the time to send in your thoughts, it is always a pleasure to read such praise and good to know that despite all the hard work put in by my team they are also able to have a bit of fun too ( I hope someone recorded it, as most guests know I was absent due to my clumsiness and missed the performance!!)
We look forward to welcoming you back in 2014

Melanie Mann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

My husband and I have just returned from another fantastic new year break at the Prince of Wales hotel. This is the third year we have celebrated New Year there and each year just gets better. The food this year has been outstanding, complements to the chief as well as Melanie and all her staff for there hard work looking after everyone. Entertainment every night by varied artist, especially enjoyed Ian Lockyer on New Year's Day, a great musician and all hosted by the fantastic Clive Cope as MC and assisted by his lovely wife, Bernie, who kept us all entertained from the first evening till the close of play.
We enjoyed it so much we have rebooked for New Year 2014. We are self drive and find it an excellent base for visiting Gloucester, the Cotswolds and Bristol.

  • Stayed: December 2013, traveled as a couple
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3  Thank Stringfellows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pow33, General Manager at Bay Prince of Wales Hotel, responded to this reviewResponded January 17, 2014

Thank you both for your 'fantastic' review I will pass on your kind words to all the staff especially the Chefs who are so often hidden behind the scenes. As you know all play a part including the entertainment team lead by Clive and Bernie and its wonderful to be appreciated. We enjoy seeing 'old & new' faces and look forward to seeing you again in 2014.

Melanie Mann
General Manager

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Reviewed December 27, 2013

Just returned from a Shearing Turkey an Tinsel and not what we expected. Reception staff not always very helpful. Food could have been better. Plates always hot but variety poor, especially the Xmas dinner. Our young waiter was very pleasant. Toast at breakfast was always cold and I think they just popped in toastr and took out straight away. Asked about bingo on first night and was told it would be played if enough people wanted to play but none of the staff enquired if people wanted to play so it was just on the last night.First night entertainment was not announced and the artists was singing to about 4 people till people realised where the entertainment room was. We had quite a nice room but very cold as the wind blew in from the windows and th window ledge was always wet. Will not be going on anymore trips to this hotel.

Room Tip: If you do not mind being miles from nearest village on a main road-great.
  • Stayed: December 2013, traveled with family
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4  Thank winnieinWalkden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pow33, General Manager at Bay Prince of Wales Hotel, responded to this reviewResponded January 17, 2014

I am sorry you were disappointed with your stay, we try to give as much information as possible when you arrive, there is also a hotel notice board plus bedroom information pack and as we are a very small hotel with public areas ie bar, restaurant and entertainment room all leading from the main reception area on the ground floor I am not sure how the entertainment could be missed, we cannot force guests to attend either the entertainment provided or make them play bingo so if anything is under attended I am afraid there is very little we can do.

Melanie Mann
General Manager

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Reviewed December 27, 2013

Small and welcoming, homely feel with its real log fire. Best Shearings hotel to date. In the middle of nowhere, so don't bank on any walks out .Nicely decorated,large rooms, if a little chilly initially but ask for the heating controls to be overrided and things warm up.
Drinks are a bit pricey but a good selection and nice coffee selection . The food was of a good standard and vegetables fresh not the usual frozen offerings. Andy was very pleasant and efficient.
Would recommend as one of the better value for money Shearings hotels.My only gripe is Shearings pricing policy . Business, I know but it doesn't' make for my repeat business when they reward loyal returning customers by charging them 25% more then fellow passengers on the exact same holiday , and for that reason Shearings, and your careless disregard for customer retention ........I'm out.

  • Stayed: December 2013, traveled with family
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6  Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pow33, General Manager at Bay Prince of Wales Hotel, responded to this reviewResponded January 17, 2014

Thank you for taking the time to post your comments and thank you for your praise concerning the hotel.
I am very sorry that you feel this way regarding pricing, it is normal practice for any holiday company to sell last minute holidays at reduced prices but it is not something we like to do. As a business we constantly review procedures and never disregard customer feedback. We always try to reward loyal customers and despite your comments I do hope you have a re-think and it does not stop you booking with us again.

Melanie Mann
General Manager

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Reviewed December 21, 2013

We have just returned from a turkey and tinsel break with Shearings, we found the hotel to be of high quailty ,nice and quaint just a tad remote however that is not really an issue as the holiday includes excursions and if the weather is fine then there is a nice walk to Berkeley, The Hotel staff and management are all very friendly,effient and proffesional,Our room (30) was very clean,comfy with a nice view of the gardens, The food was excelent with a superb choice to suit all tastes, We had entertainment every evening which finished at 10.30, Our only very small gripe was that the bar drinks were a tad expensive. hence only a few people using the bar facility. Overall we would highly recomenned this hotel for a very nice relaxing friendly break. Many thanks

  • Stayed: December 2013, traveled as a couple
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4  Thank Bert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pow33, General Manager at Bay Prince of Wales Hotel, responded to this reviewResponded January 17, 2014

'Perfect' Thank you so much for your kind review. We are so pleased you had a nice relaxing break and it is great that you are happy to recommend us to others.

Melanie Mann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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