I am posting this review on behalf of my brother who does not have computer access:
''My wife and I stayed at this hotel for two nights in July. The reason I have delayed writing this review is because on our return we wrote to the hotel's management concerning a couple of issues, and we have been waiting for their reply. As they do not have the courtesy to reply to guests letters I have decided I have waited long enough and have asked my brother to post this review on my behalf.
We arrived on the day of our 40th wedding anniversary and pre-booked afternoon tea in the lounge. Unfortunately, this was ruined because a guide with tour party positioned themselves for about 15 minutes right in front of our table with the guide talking to the group for that time right in front of us, then she said to the group: 'We shall not go into the library as there is a couple in there having tea!' this obviously ruined our tea and was incredibly bad manners on the part of the guide. One other issue was when we were checking in there were two couples in front of us and only one receptionist on duty. She then went off with the first couple to get their luggage from their car and take them to their room, she repeated this for the couple in front of us, so we were left standing there for about 20 minutes looking at the empty reception area, not a good first impression of a hotel where you are paying £760 for a two night stay. My point is they should have enough staff on duty at busy check-in times.
During our stay we mentioned these issues to staff and were met with a shrug of the shoulders.
Our room, one of the Deluxe bedchambers was fantastic, the food was excellent, but again the management of the 'dining experience' was all wrong. We ordered drinks in the lounge before dinner while looking at the menu, then were called into the dining room where we then waited 25 minuted for our starters to arrive. What on earth was that about? Surely it would have been better to leave us enjoying our pr-dinner drink in the lounge until our meal was ready. This could and should be a wonderful experience to stay at this hotel and under the previous management it was, but now, considering the cost it needs to sort itself out.
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- Also Known As:
- Thornbury Castle And Tudor Gardens Hotel Thornbury
- Castle Thornbury
- Thornbury Castle And Tudor Gardens England