We love Thornbury Castle, so much so that we chose 'exclusive' use of the venue for our wedding guests - a day to remember for ever! It changed ownership between our booking and wedding day. We arrived (Saturday as arranged) the receptionist treated us an imposition 'she had another wedding taking place so there was no-one willing to help us with our bags, she wouldn't leave reception' to arrange this - even though we had also pre-booked the two most expensive rooms in the Hotel that evening and exclusive use for the next day. This also happened to several of our guests when they arrived on Sunday. My hairdresser and make-up artist were sent to find our suite - again no-one willing to show them at reception. Nothing is included in the 'package' - we had to hire our own chandeliers, etc for the tables. They promised that the shabby chairs would be replaced for our reception - they weren't! Our wedding breakfast was served over half an hour late, not all tables were served at the same time - despite this being a major factor that we had been assured would happen prior to the event - we were then rushed through our speeches so that the room could be cleared for our evening reception - coffee had to be served across the courtyard - we were charged for ALL our guests having coffee, many didn't have any. Breakfast was not replenished and guests were left waiting. Look at the price for exclusive use and then compare with other venues and what they offer - This was extremely POOR value for an exhorbitant price. However a more stunning venue you could not wish for! Thornbury Castle please take note the venue is second to none however the service does not warrant your fees!
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- Also Known As:
- Thornbury Castle And Tudor Gardens Hotel Thornbury
- Castle Thornbury
- Thornbury Castle And Tudor Gardens England