This place is beautiful, but even if it wasn't I would have no hesitation in recommending it based solely on the customer care I received, and it really was customer care. The staff at Cowley Manor went far beyond customer service. Unfortunately I can't comment on the rooms as I didn't stay at the hotel.
I visited for a spa day following some heavy snow and having been taken down a narrow road by my satnav I soon became stuck. From the moment the staff at Cowley Manor knew I was having difficulties they bent over backwards to help me out. In particular I owe thanks to Deputy General Manager, Helen Chesmore, who came out in her 4x4 to first find me and then - with the help of my friends - to try to move my car. When this didn't work she drove us all back to the hotel and then sent us off to have lunch while she tried to contact some local farmers who might be able to help with a tow. When by the end of lunch (which was delicious, by the way) she hadn't been able to contact the farmers she suggested that we go on to the spa to have our treatments, promising that she would come and find me if she found help. Just before I went in for my massage she came to find me to get my car keys; she had managed to get in touch with two local farmers who were going to do their best to tow my car out of the dip it was stuck in. By the time I had finished my treatment my car was safely in the car park of Cowley Manor.
I don't think anyone visiting Cowley Manor would regret their choice. The areas of the hotel I experienced were stylish and very nicely finished with beautiful grounds. The food was delicious and reasonably priced, and our waiter was very pleasant and accomodating . The spa had excellent facilities, including an outdoor heated pool, and my massage was perfect (thanks to Emma who calmed me down after a stressful couple of hours). But it really was the staff (and the two local farmers) who made it truly excellent, and I really can't thank any of them enough.
I am planning to go back soon - though hopefully in less wintery conditions - and I have no doubt that Cowley Manor will be just as perfect the second time as it was the first.
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- Also Known As:
- Cowley Manor Hotel Cowley
- Manor Hotel Cowley