We spent two nights at this hotel earlier this week and found that our room was well furnished, clean, comfortable and we appreciated the extra personal touches. However, the heating system failed in the room causing it to be unpleasantly cold, the bath hot water tap produced only scalding water, the sink hot water tap produced very little water and throughout both nights the sound of running water kept us awake at different times. Our first evening meal was excellent but expensive. During the meal a loud tactless conversation between the owner, Baba, and some local guests developed concerning shooting rabbits and squirrels, as well as manuring their respective land, which led to our meal being ruined by this intrusive conversation. There was no attempt to greet guests, other than those apparently known to the owner, or offer any basic elements of courtesy despite the image that she promotes of herself on the hotel information. Overall this left us feeling that our time at the Corse Lawn Hotel had been spoilt, despite the excellent service provided by the younger members of the staff. Our complaint about the heating system, etc. was dealt with professionally by the Receptionist but failed to produce any interest or response from the hotel owner or management; such is there interest/concern for the paying guests.
- Official Description (provided by the hotel):
- Elegant Queen Anne listed building set in 12 acres of gardens and fields. Owned and run by the Hine family (of Cognac fame) for the past 37 years. AA Top 200 rated hotel and recent winner of 'Country Hotel of the Year' (awarded by the Good Hotel Guide). Award winning restaurant is the heart of the hotel alongside a popular bar bistro. Children and pets welcome. ... more less
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- Also Known As:
- Corse Lawn Hotel
- Corse Lawn House Hotel Gloucestershire