We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Food - Shame About The Service”
Review of Mamma Mia - CLOSED

Mamma Mia
Price range: $10 - $26
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Special occasions, Large groups
Dining options: Breakfast, Late Night, Reservations
Orsett, United Kingdom
Level 5 Contributor
68 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Good Food - Shame About The Service”
Reviewed June 16, 2013

We have been going to Mamma Mia's off and on for years and the food has always been very good. This time was no exception; well prepared, hot and tasty. The service has always been on the slow side, but this visit it was appalling. We were going to the theatre 5 minutes along the road; due to be there at 8 o'clock, so we booked a table for 6 o'clock to give us time for a leisurely meal. After being seated for 15 minutes a young waiter wandered over and asked if we wanted drinks. These came 10 minutes later. We then sat there for some while, during which I looked for someone to take our order. There seemed a singular lack of staff. By the time I at last managed to catch the same waiter's eye we had been seated for 45 minutes I suggested we might like to order some food. He clapped his hand to his mouth and said he was so sorry, he had forgotten us. It could have been his first nght in the job because he didn't have a clue what he was doing. Either poor training or just poor standards. Given that it had taken so long to even get our order taken we decided to forgo the starters and go straight to the main course. As I have said the food was very good, well up to the usual standard, but by the time we recieved our meal we had been sitting in the restaurant for nearly one and a quarter hours. By now we didn't have time for desserts or coffee, and left in time to walk allong the road to the theatre. Our meal for 5 came to about £85, including two bottles of wine, had the restaurant managed to provide anything approaching a service the bill could have been double that because we would have had starters, desserts and coffee. The management should look closely at their service standards because based on our experience they are losing a great deal of potential income. Not sure if we will give Mamma Mia's another chance.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Les B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

86 reviews from our community

Visitor rating
    32
    16
    12
    11
    15
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Rayleigh, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“A lovely restaurant.”
Reviewed June 15, 2013

I went out with a group from work. There was eighteen of us. Just one mistake with one of the order. A lovely evening. The staff were really nice as well. Good value for money.

It has had a makeover and it is lovely and bright and airy.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank tropica32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
46 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Restaurant & staff are worn out!”
Reviewed May 20, 2013

A table for 11 was booked in mid-November 2012 to celebrate my brother's birthday. What an absolute let-down
Although the restaurant was fairly busy, I couldn't say the same for the staff.
The service was poor, the decor tired and worn out, the wrong food was served and it wasn't particularly well-cooked.
To be honest, I've eaten better food in pubs.
There is extremely limited parking, with a steep hill to be negotiated on foot. Not good if you are taking older people,
All in all, a disappointing eating experience which I won't be repeating.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Telthepensioner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
22 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“OK”
Reviewed May 2, 2013

Not the best decor but food was good and great value for money. Bit over shadowed by the resturants next to it

Visited August 2012
Helpful?
Thank TerryW65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
1 review
“excellent”
Reviewed April 30, 2013

this is a brilliant place to eat... good food and very accommodating when you consider that The Cliffs Pavillion is just up the road... Tell them you are theatre goers and they will ready your meal accordingly.... lovey food... never had a bad meal in 15 years of going there.... yum

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank j e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Mamma Mia also viewed

Westcliff-on-Sea, Southend-on-Sea
Westcliff-on-Sea, Southend-on-Sea
 
Westcliff-on-Sea, Southend-on-Sea
Westcliff-on-Sea, Southend-on-Sea
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing