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“Slow service average food good atmosphere”

Frankie & Benny's New York Italian Restaurant & Bar - West Thurrock
Ranked #29 of 44 Restaurants in West Thurrock
Price range: $37 - $37
Cuisines: American
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Level Contributor
14 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Slow service average food good atmosphere”
Reviewed July 9, 2013 via mobile

Vistied the restaurant for birthday dinner for 6. Our first round of drink at the bar was prompt but when we ordered at our table for drinks it took 20mins and we had to ask twice for it. It wasnt overly busy but they seem a little short staff or lack of proper management. The manager didn't seem like he was happy to work there and the staff passed a comment that he has had a very long day. Food took a long time to come out and the pizza and chickwn skewers wernt hot enough. They missed out on the corn on the cob for the chicken and we tried getting the attention of the waiter but no luck till the meal was over so didn't say anything. the atmosphere is good, nice rock and roll music and they all gather around to sing happy birthday.
Overall an average experience.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sherwu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

Visitor rating
    35
    36
    35
    35
    40
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Any
English first
London
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Lovely Breakfast!!!!”
Reviewed June 24, 2013

Good value for money and the breakfast is huge, so make sure you are hungry!!! Service was very quick and our meals were served with a smile.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Catlady47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
25 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Good service, food was alright and they are 100% kids friendly. Nice music and atmosphere”
Reviewed April 18, 2013 via mobile

We went there in a Saturday night at around 8 pm with no reservation so obviously we had to wait. The menu has a lot to choose from, the waiter was ever so nice and looked after us well, he said he donates his tips to charity and I find this very mature for such a young man. The price was ok considering the food we've chosen. I am going to return especially for the kids friendly atmosphere.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bisacciamaury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
136 reviews
95 restaurant reviews
common_n_restaurant_reviews_1bd8 98 helpful votes
“Not bad”
Reviewed February 26, 2013

Good menu choice, clean and friendly. Easy parking, and good value. Something for everyone.

Nice decor

Visited June 2012
Helpful?
Thank IloveshoppingKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hullbridge, United Kingdom
Level Contributor
105 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Good food from this New York style, fairly limited menu.”
Reviewed January 28, 2013

Enjoyable good food from this efficient quick service. A little limited with regard to choice especially if you have diet requirements. Easy parking. Clean but a little dark, and we went in daytime. Will go again, but not too often due to the limited menu.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank RogerToad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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