Just had the worst experience in tgi lakeside. Saturday afternoon visit. We got 2 drinks from the bar. Shown to our table and ordered our meals. 50 minutes later after two request where our food was. It arrived and my burger and chips were cold. I sent them back and then after 3 mins they were returned. One very hot plate and extremely hot food. The whole thing must have gone in the microwave. Service nothing special. We were given our bill and then the manager came over to apologise. She offered to knock off our drinks from the bill, but we had paid for them at the bar. No offer of a voucher or knocking anything off the food bill. My wife and I left. We had spent £30 on two crap meals and had wasted 1 hour and 20 mins on eating. I will never return to this tgi again. Which is a shame as we usually go once a month when we visit Costco.
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