We stayed over the weekend and unfortunately the staff were very inexperienced, a corridor party started early on the evening of the 18th and continued until 7AM the following morning, the staff could not prevent the paying & none paying guest from disturbing the other quests and we suffering an excruciating night of foul language and worse ! despite repeated requests to the management they were unable to contain the people involved.
My advise would be to look elsewhere if you require any kind of customer care.
The rooms we had have seen much better days cracked bathroom furniture and a TV service reminiscent of the 70's damp rooms and condensation between the double glaced windows, in my opinion this hotel does not rate more than 2 stars and there are much better 2 star hotels available elsewhere.
The Marriott group should be totally ashamed of this establishment.
Avoid this hotel at all costs.
- Official Description (provided by the hotel):
- Discover a blend of relaxed elegance and modern convenience at the Waltham Abbey Marriott Hotel. Enjoy spacious accommodations, helpful amenities and easy accessibility to Essex and Central London. ... more less
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- Also Known As:
- Marriott Waltham Abbey
- Waltham Abbey Marriott Hotel Essex