The hotel is excellent, can not fault it (Believe me I tried) the staff are very friendly, but the restaurant called Thyme is got to be the worse run restaurant I have experienced in a long time. it let's this hotel down badly, as an ex caterer I am always looking at faults that others do not see, however this was for all to see sadly.
Once we were seated the waiter brought the menu (that was a very poor choice & not good for kids) we placed our order, but then watched the chef stand there putting his hands continuously through his hair, pick at his ear, in his mouth, then to end it wiped the sweat from his forehead on to his hands, then started to prepair food.
I was almost sick looking at him, I made a complaint and seen him being taken to the back office, he the came back and washed his hands (in front so we could see) but by this time it was too late I did not feel good after that.. in fact the little that we did eat (that another person cooked) the food was not good at all.
Our main course arrived before our starters, it took 45 minuets to arrive.
The next morning at breakfast it was someone else cooking, however the food was either cold, or over cooked, toaster either burned the bread, or would not work at all.
That evening we thought we try again, (Mistake) service was worse that before, the waiters did not have a clue, I seen 9 members of staff and NOT ONE got anything right, they were making mistake after mistake, they were like sheep following a flock, they just had no clue at all, I asked if certain items on the menu were fresh or frozen and was informed fresh, and when I got the food, clearly I could tell it was frozen, when I asked the waiter about what I asked before, he told me it was fresh from the freezer......Our food finally arrived cold, except my wife's, she waited for another 30 minuets and still did not arrive, in the end we gave up and went to the room and the food was delivered to the room, however it was not the food we ordered so once again bad service.
I would most definitely stay there again but I will NEVER visit the restaurant again.
- Official Description (provided by the hotel):
- Discover a blend of relaxed elegance and modern convenience at the Waltham Abbey Marriott Hotel. Enjoy spacious accommodations, helpful amenities and easy accessibility to Essex and Central London. ... more less
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- Also Known As:
- Marriott Waltham Abbey
- Waltham Abbey Marriott Hotel Essex