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“Very Impressed” 5 of 5 bubbles
Review of Holiday Inn Southend

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Holiday Inn Southend
Ranked #6 of 19 Hotels in Southend-on-Sea
Certificate of Excellence
Norfolk, United Kingdom
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very Impressed”
5 of 5 bubbles Reviewed September 23, 2013

We stayed Saturday and Sunday night to attend a family wedding nearby. From the moment we walked into the hotel we were very impressed with the décor and cleanliness. All the staff that we came into contact with were very pleasant and professional. Our room on the second was very smart and spotlessly clean, with a view of the airport. Although the aircraft were quite close at times we were not disturbed by noise at all. We particularly enjoyed sitting in the rooftop bar with a drink watching the comings and goings on the runway. Breakfast was also served on this floor, with lots of choice including a very good quality cooked breakfast with freshly cooked eggs if desired. Although the restaurant was busy when we were there, nothing was too much trouble for the staff. If we can find another excuse to visit Southend we would definitely stay at the Holiday Inn again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gayledales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, October 1, 2013
Dear Guest,
Thank you for your feedback. We are glad that you had a good stay, and greatly appreciate all of your kind comments. We strive to be the best hotel in the area, so your kind comments are a great reflection of the excellent guest experiences we aim to deliver. We hope to have you back again soon,
Kind regards,
Vicky Graves
HR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

716 reviews from our community

Traveler rating
    338
    249
    75
    33
    21
See reviews for
143
237
33
165
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
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  • English first
  • French first
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English first
Chelmsford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 22, 2013 via mobile

We stayed here for 1 night after a late flight from Venice. Hotel only a 3 minute walk from Southend Airport and railway station. Very friendly man on reception gave me lots of information. We was in room 234 and it was very spacious with a lovely comfortable king side bed. However, in the bathroom there was only two towels and one of them had lipstick on so the room could not have been checked beforehand. I called reception and there were clean towels delivered within 2 minutes. Lovely bar on 5th floor with stunning views over Southend Airport. Friendly bar staff too. The restaurant is just behind the bar where we had breakfast the following morning. Oh dear. They had a good selection but unfortunately the entire breakfast was cold. The only thing hot was the toast which you did yourself in a 19th century style toaster which seemed to take for ever. The tea complemented the food as that was cold too. You have a few problems to sort out there, don't you? It is a lovely hotel but let down by the problems I have described.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank spacemonkey1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, September 23, 2013
Dear Guest,
Thank you for taking the time to feedback on your stay. I'm sorry your breakfast experience failed to meet your expectations. We want to improve in the service that we offer so we will reflect on your comments made. Thank you for your other kind comments, I hope to welcome you back to the hotel in the future,
Kind regards
Rohit Singh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend on Sea
Level Contributor
137 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed September 17, 2013

Visited for father in laws 84th Birthday. Booked a week before but upon arrival they could not find our booking. However they offered to sort a table especially after we showed them the call made on our mobile phone. I must say the Supervisor was brillant and made us a nice table up looking over the airport and ensured we had a complimentary drink and bread which was thoughtful. All the staff were very pleasant and so helpful. The food however was not so great. My husband had deep friend brie in breadcrumbs and unfortunately consisted only of breadcrumbs. The prawn cocktail was good. The mains appeared to be microwaved and only of average standard. Would return for drinks as nice location but not to eat. We did not stay in the hotel so cannot comment on the accommodation.

  • Stayed September 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, September 19, 2013
Dear Guest,
Thank you for taking the time to feedback on your visit and I am happy to hear you enjoyed the views and service provided. I am sorry that you did not enjoy the food, our chefs at '1935' take great pride in the food they cook for all of our guests to ensure great quality so your feedback is greatly appreciated, the food provided is not at all microwaved. I will make sure your comments are shared with the team
We hope to have you back again in the future,
Kind regards
Rohit Singh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

We stayed here before an early morning flight out of Southend Airport and I couldn't be happier with our choice! It was super easy to get to (3 minute walk from the Southend Airport Rail Station), right across from the airport, and it was a lovely hotel. The staff were very nice, the room was lovely, and just what we needed. We had dinner in town, but the bar and restaurant looked nice, and I'd be interested in trying it out the next time I stay here. There will definitely be a next time!

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chickenlyttle2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, September 23, 2013
Dear Guest,
Thank you for your feedback. We are glad that you had a good stay, and greatly appreciate all of your kind comments. We hope to have you back again soon,
Kind regards,
Rohit Singh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
84 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed September 13, 2013

My husband and I was looking for a hotel for the night before our v early start to catch our flight to Portugal, we looked all over Southend but I could not be bothered with worrying about booking a taxi and if it would turn up etc so we just booked this place; We were pleasantly surprised, though I suppose it is a brand new hotel so we expected the place to be all new and shiny (which it is) but we had not printed out our transfer voucher for the other end, as we had only just read that we need to do this (!), we thought that reception would charge us for internet use and to print the voucher but they didn't, we emailed it to reception and they printed it for us with no charge (this totally amazed me).

Totally happy with the stay and only had a 10 minute walk (max) the following morning which for peace of mind was worth it.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, September 19, 2013
Dear Guest,
Thank you for your feedback. We are glad that you had a good stay, and greatly appreciate all of your kind comments. We strive to be the best hotel in the area, so your kind comments are a great reflection of the excellent guest experiences we aim to deliver. We hope to have you back again soon,
Kind regards,
Vicky Graves
HR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed September 11, 2013

A good clean and comfortable place to stay but nothing really amazing about it. Your typical Holiday Inn experience- clean, no frills, comfortable and friendly hotel.

Pros-
Great comfy bed
Decent sized rooms ( for the UK)
Good breakfast
5-10 minutes walk from the airpot & train station

Cons-
Views of the airport ( it is right next to the airport but never once heard a plane land or takeoff)
Breakfast hall is quite small and on both occasions we had to wait a few minutes to be seated

Summary-
Great place to for a short trip if you are in the area.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank abcdefghijkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, September 19, 2013
Dear Guest,
Thank you for your feedback. We are glad that you had a good stay, and greatly appreciate all of your kind comments. We hope to have you back as a guest in the future.
Kind regards,
Vicky Graves
HR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romford, United Kingdom
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed September 9, 2013

We had a one night stay at this hotel as we were having dinner in the restaurant with friends.We had a really lovely stay, the hotel staff are wonderful, the receptionist was really friendly and couldn't do enough for you. The rooms were spacious and really clean and our room looked out to where the planes were.The restaurant was wonderful overlooking the runway which looked amazing when it was dark, the food and service was excellent and reasonably priced. We didn't have breakfast so can't comment on that but all in all had a lovely stay and would return again.l

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank diane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, September 10, 2013
Dear Guest,
Thank you for your feedback. We are glad that you had a good stay, and greatly appreciate all of your kind comments. We strive to be the best hotel in the area, so your wonderful comments are a great reflection of the excellent guest experiences we aim to deliver.
We hope to have you back as a guest in the future.
Kind regards,
Vicky Graves
HR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Southend

Property: Holiday Inn Southend
Address: 77 Eastwoodbury Crescent, Southend-on-Sea SS2 6XG, England
Phone Number:
Location: United Kingdom > England > Essex > Southend-on-Sea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Southend-on-Sea
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Southend 4*
Number of rooms: 129
Official Description (provided by the hotel):
Stay excited……The spectacular Holiday Inn Southend opened on 01st October 2012 !Stay relaxed……The hotel is the latest addition to the Holiday Inn portfolio and has 129 air conditioned bedrooms and features 27 executive rooms and 4 King superior rooms.Stay unique……In a first for Holiday Inn in the UK, the five-storey hotel also houses a fully sound-proofed rooftop bar and restaurant (1935 Rooftop Restaurant & Bar) offering spectacular views of London Southend airport and surrounding Essex countryside. The restaurant is open every day for breakfast, lunch and dinner (open to non residents also), and the bar if open for coffee and range of beverages from 10am - 11pm daily.Stay connected……Holiday Inn Southend will also offer a variety of conference and banqueting facilities, plus a choice of meeting rooms for up to 140 people and is within 40 minutes of central London.Stay devoted…..Choose Holiday Inn Southend for your Essex wedding venue, with flexible facilities we can help make it a day to remember. ... more   less 
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Also Known As:
Holiday Inn Southend Southend-On-Sea, Essex

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