This hotel was booked for their new years eve black and white ball, parking was no problem but a long wait to check in.
The room was very nice and spacious with all ammenaties in the room. On going up to the lounge and bar area we found that the area with seating very small and not enough seats and drinks prices costly.
On arrival at the function suit there was drinks on arrival as self service! where it would be nice to welcome the guests with the drinks served from a tray by staff. In the suit this was all set out very nice and neat ready for the evenings festivities.
The food ? the starters came which all were pre ordered ours was a cheese souffle and served on the plate all alone and looked compleatly lost, but the taste was very nice not over powering taste of cheese and very light.
The other starter was a salad of artichoke and this was said to be fair.
Next we had an intermediate which they called passion fruit caviar which in my opinion was a wast of time serving as it was so tasteless it defies description.
Next came the main meal this was Mignon of beef, this was served up with out being asked how the beef be cooked? it came up so raw that blood ran down the mashed potatos it sat on, as the plate was placed on the table several of us said this was not acceptable and to take it away and cook it correctly to which the reply was leave it till every body had been served and then we will take it to be replaced, by the time the food returned all the vegetables had gone cold and had to be replaced at the same time the meat that had been sent back for correct cooking came back with little change, at this point i had lost all interest in the food and told them to keep it.
next came the dessert this was a pistachio & praline truffle.
This was presented very nicely and as for the tast this was extremly nice with out being over powering and looked and tasted as a proper dessert should.
Also there was no coffee after the meal, for this type of meal after dinner coffee should be served as part of the meal, coffee was available from a machine which had to be paid for.
Breakfast was another experience, first the staff had no information that our breakfast was included with our booking, once thro and sat down at the table we proceded to the food counter to find that most of the ingrediants were missing and had to wait for these to be added to the counter, once we got our food we found it was well cooked and of good quality and tasty, coffee and tea was served in large pots nice and hot.
If this place wants to compete with others for functions including food and at competitive prices i feel i must look at employing staff with proper knowledge of what is required of them.
The staff it self were very help full to their current ability but feel that with more training and leadership they will be better equiped to cope with a larger number of clients with out being stressed .
- Official Description (provided by the hotel):
- Stay excited……The spectacular Holiday Inn Southend opened on 01st October 2012 !Stay relaxed……The hotel is the latest addition to the Holiday Inn portfolio and has 129 air conditioned bedrooms and features 27 executive rooms and 4 King superior rooms.Stay unique……In a first for Holiday Inn in the UK, the five-storey hotel also houses a fully sound-proofed rooftop bar and restaurant (1935 Rooftop Restaurant & Bar) offering spectacular views of London Southend airport and surrounding Essex countryside. The restaurant is open every day for breakfast, lunch and dinner (open to non residents also), and the bar if open for coffee and range of beverages from 10am - 11pm daily.Stay connected……Holiday Inn Southend will also offer a variety of conference and banqueting facilities, plus a choice of meeting rooms for up to 140 people and is within 40 minutes of central London.Stay devoted…..Choose Holiday Inn Southend for your Essex wedding venue, with flexible facilities we can help make it a day to remember. ... more less
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- Also Known As:
- Holiday Inn Southend Southend-On-Sea, Essex