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“Lovely food, ok service”

Osteria Due Fratelli
Ranked #67 of 109 Restaurants in Hornchurch
Certificate of Excellence
Price range: $22 - $32
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children, Large groups, Special occasions
Dining options: Dinner, Lunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Traditional Family and Child friendly Italian eaterie. Classic setting, with an informal cozy and relaxed ambience . The restaurant is popular for friends and family as well as for an intimate meal in romantic surroundings by candlelight . A set menu is available and offers great value, as well as a very well priced drinks list that has a good selection of Italian wines and beer. Children are always more than welcome.
London, UK
Level Contributor
58 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
“Lovely food, ok service”
4 of 5 bubbles Reviewed October 29, 2012

We visited here as a group of 4 (2 couples) on the recommendation of friends. We booked a table for 8:30 on Sat night & arrived promptly.

The restaurant was very full & we were asked to go to the bar for a drink as our table wasn't ready. There isn't really a bar for patrons to stand at so we were squashed into the corner trying to keep out of the waiters way.

Some 15 minutes later a group of 4 left the restaurant so we assumed we'd be seated pretty quickly. However it took over 10 minutes for them to lay the table so we weren't actually seated until 9pm.

After that little annoyance I have to say that the service did improve although it took a bit of time to receive drinks after ordering them.

The food was absolutely lovely! We were so full up that we couldn't have a dessert which was a shame as they looked very yummy.

I think the prices were pretty high for the starters - £9 for calamari & courgette fritters (hardly any courgettes) - which isn't really the price I would expect for a local restaurant. But the quality was very high so can't really complain!

I think if we'd have gone earlier or on a less busy night, the 1/2 hour for our table wouldn't have happened & put the slight taint on our evening.

We would go again simply for the delicious food but not at 8:30 on a Saturday night!

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank SHE2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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367 reviews from our community

Visitor rating
    138
    96
    44
    34
    55
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Essex
Level Contributor
43 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Very Nice”
4 of 5 bubbles Reviewed October 18, 2012

Had a really nice meal there. I went for one of the specials whilst my partner chose from the menu. Food was very tasty and plentiful. Will visit again. Service was good but not exceptional. We went early in the evening so pretty quiet but by the time we left it was nearly full so a bit more buzzy!

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank christinehEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
126 reviews
118 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“Very good pre show meal.”
4 of 5 bubbles Reviewed September 17, 2012

Four of us popped in before going to a show at the Queen's theatre, a short walk away. We did book but that was not really necessary for early tuesday.
The food was very good and betwwen us we had a variety of courses, carpaccio,liver,risotto and steak. The only drawback was that some things were not available or we would have given it a better rating. But perhaps thast is tuesday's for you!
The waiter was excellent!

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank eamesrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hornchurch
Level Contributor
12 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Beautiful”
5 of 5 bubbles Reviewed September 1, 2012

We went to this restaurant for a family occasion. 4 adults, and 2 children under 6.
The food options were plenty, something for everyone. The prices, very reasonable. The children were catered for brilliantly, although for the size of the children the portions were big.
The service was quick, but not so much that you felt your were being rushed out.
The food itself was lovey, really very nice. Far better than the other Italian restaurants close by.

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank W0rkHPl4yH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romford, United Kingdom
Level Contributor
20 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Great food, but service leaves a lot to be desired.”
2 of 5 bubbles Reviewed August 25, 2012

The food was great, absolutely no complaints about it, the issue came when we asked for the bill.

It came through wrong, not just a little bit wrong but very wrong, only 2 of the 8 items on the bill were ours. We then had to wait for it to be changed again, another 10 minute wait and it was still wrong, the waiter/manager came over and then got the menu (he had worked out the second incorrect bill himself and was also the person who took our order). He read off what we had ordered and it worked out that it was £6.00 over but we would have to pay the incorrect total and then he would refund it in cash because he didn't have time to redo the whole bill again.

Unfortunately it was too late by then and the evening out ended in disappointment due to this issue.

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank stevem1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
osteriaduefratelli, Owner at Osteria Due Fratelli, responded to this review, September 19, 2012
Hello Steve

Firstly, thank you for visiting us, and for your positive advice which we have taken on board.
However,we are sorry to learn that the bill was so poorly presented to you, and that you unfortunately had to endure some unprofessional service.
At Osteria Due Fratelli, we are constantly training our staff so that mishaps like this do not arise. If they do arise, then there is a proper and set procedure to deal such a scenario.
It is a shame that on the occasion when you visited, that our service was not as as it should have been.

Once again, we trust that your next visit will be more pleasurable, and that we will not let you down.

Thank you
Osteria Due Fratelli Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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