We booked this as a last minute deal and wished we hadn't bothered. The hotel is part of a large Indian restaurant and you have to walk int the restaurant to get to reception. There was nobody at the desk and we had to ring for someone to come and that didnt happen for quite a few minutes. After taking the money for our room on a credit card we were shown to the room. The room was very tired with a wobbly bed broken mirror, dirty floors and cobwebs everywhere. We then looked in the bathroom to be greeted with a nasty smell coming from the toilet where it hadnt been cleaned and a lot of towels on the floor. When we got the receptionist to look at the bathroom he explained that they left the towels on the floor because if you used the tap on the wash basin the water would pour out over the edge onto the floor.
We decided very quickly that we did not want to stay here and so went back out to reception and asked for a refund as we would go somehere else. This is where things got even worse. The receptionist said he couldnt do a refund as he wasnt allowed and so he said he would get the manager to sort it when he came in the next day. We were not really satisfied with this so we got him to phone the manager. On talking to the manager he said he couldnt refund us for five days!! We pressed him on the matter and eventually he agreed to refund us by 10am the next day. On the next day we phoned the hotel back and found they had not done the refund and the manager was still saying we would have to wait. We were told he wasnt going to the hotel on that day and he was the only one who could refund a card as he had the supervisor card for the machine as he didnt trust his staff, well that comment says all you need to know about the hotel really! On pressing him and threatening legal action we finally got him to agree to us going back that morning and collecting the refund in cash. We have subsequently cancelled the credit card used for this transaction as we just didnt trust these people at all or the way they run the business.
Our advice is just don't even think about staying here.
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- Also Known As:
- Stansted Skyline Hotel Great Dunmow, Essex