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“Can't fault it!”
Review of Pontlands Park

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Pontlands Park
Ranked #1 of 1 Hotels in Great Baddow
Certificate of Excellence
Reviewed October 30, 2013

This is a gem of an hotel. We are so pleased to have found such a delightful place to stay when visiting Essex.This was our second stay here and we enjoyed as much if not more than our first, visit earlier in the year. It is evident that the hotel is 'family' run as it has a personal touch not common in larger hotels. It also maintains a high standard of service and customer care. The food is good, the bedrooms large and well presented and the staff are charming and very helpful. Room 47 was very large and opened out onto the delightful gardens. The marquee which is up for most of the summer had just been removed giving uninterrupted views across the garden. I can't praise this hotel highly enough and would not hesitate recommending it as a perfect place to stay in this area. It would be difficult to find a better hotel anywhere in the country, large or small.

Room Tip: The staff are the best people to advise on a room, particularly if there is a wedding or an event on...
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  • Stayed: October 2013, traveled with family
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Thank Jeff074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded November 1, 2013

Thank you for your review following your stays with us at Pontlands Park.
It is always a pleasure to know that guests are returning and enjoying the high standards and personal service we work hard to achieve.
I will make sure that all of your comments are passed on to the team and we look forward to welcoming you back again when you are next in the area.

Jason Bartella
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 - 310 of 436 reviews

Reviewed October 30, 2013

We attended a wedding at the Pontlands Park on Monday this week. Yes, Monday.. day of the storm Monday... The power went off early in the morning and didn't come back on until late in the evening so the staff were faced with the daunting task of running a wedding by candlelight. They rose to the challenge magnificently: cold drinks, hot food, truck loads of tea-lights and battery-powered LEDs plus a generator to run the disco. They even thought to put thermos flasks of warm water in the loos so that we could wash our hands. Every member of staff smiled through it all; they were determined to do the best they could and make the day special for all the right reasons. Hats off (not that anyone dared to wear one that day) for such a 'can-do' attitude. (And the hotel itself is pretty nice too!)

  • Stayed: October 2013, traveled with family
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2  Thank Alisonfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded November 1, 2013

Thank you for the lovely review after you attended the wedding here at Pontlands Park on Monday.
The duration of the power cut meant it was an unexpected challenge for everyone but I am pleased that my team were able to deal with the situation and ensure the day went ahead and was one to remember.
I will make sure that your comments are shared with the staff on duty.

We do hope you will return when you are in the area again

Jason Bartella
Managing Director

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Reviewed October 18, 2013

Just stayed for 2 nights on business. Was upgraded straight away as it was my first visit and stayed in the newly refurbished bridal suite. It's the most gorgeous room I have ever stayed in, well worth it if you are thinking of getting married-the setting couldn't be more gorgeous, the staff can't do enough for you and the wifi is free! Was lovely and quiet when I stayed during the week. I didn't use the swimming pool or spa facilities but one of my colleagues did and said it was lovely. Really couldn't fault anything and the food was absolutely fantastic would definitely recommend.

  • Stayed: October 2013
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Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded October 21, 2013

Thank you for your review following your recent stay with us at Pontlands Park.
It is always a pleasure to hear that we have exceeded a guests expectations and that all of the hard work we have put into the recent refurbishment has been worth it.
Free wifi is something we have offered for many years now and something we know guests appreciate.

We do hope we will be able to welcome you back again soon, for business or pleasure.

Jason Bartella
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

I attended a wedding here Friday the 4th October and cannot fault this place one bit . All the staff was amazing friendly and very helpful .. I want to mention Athena or Tina as she said she simply was amazing and a credit to the staff at this hotel .. The food and service was incredible . I did not stay overnight but know people that did and they all said the rooms were amazing clean and very nice . Would defiantly recommend this place for wedding or an event .. Beautiful

Stayed: October 2013, traveled with family
Thank maxineclifford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded October 11, 2013

Thank you for your lovely review following your recent visit to the hotel.
I am pleased that you all enjoyed the day and I will pass your comments on to the team.
We do hope we will be able to welcome you back again and maybe next time you can stay and experience the fabulous bedrooms you were told about.

Jason Bartella
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

The staff in this hotel work their socks off and do a brilliant job! Despite running a ball and wedding on the same night, they still managed to look after a large group of us for dinner and drinks brilliantly. The spa here is gorgeous too and the hotel rooms have been beautifully refurbished. We also really enjoyed the atmosphere from the two events happening in the hotel. Definitely would recommend

  • Stayed: September 2013
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Thank CA31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded October 11, 2013

Thank you for your review following your recent stay.

I am pleased you were well looked after by the team and the fact that the hotel was very busy did not affect your visit, this is what we aim to achieve at all times.
We have invested a lot of time and money in the recent refurbishments and it is always nice to hear that it has been worth it.

I will ensure your comments are passed on to the manager and staff.

We look forward to welcoming you back again very soon

Jason Bartella
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

We had a fabulous evening at the "Bartella Charity Ball" - an amazing night, great entertainment and beautiful marquee. We stayed in a newly refurbished room which was superb with a great bathroom and super comfy bed. The service was excellent and the staff really professional and so friendly. Lovely evening, great hotel, fab breakfast, would definitely recommend, looking forward to the next one!

  • Stayed: September 2013, traveled with friends
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Thank Pippin12013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded October 11, 2013

Thank you for your review after you attended our family charity event at Pontlands Park.
I am pleased you enjoyed the evening, which as well as being a lot of fun also raised just under £25,000 which will all go to local projects supporting underprivileged and disadvantaged children and families.
We look forward to seeing you at the next one, we already have our thinking caps on as to how we can beat this year's entertainment from Stavros Flatley!

Thank you for your support of this very worthwhile cause

Jason Bartella
Managing Director

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Reviewed September 30, 2013

We had our wedding reception at Pontlands Park Hotel in the marquee on 27 July 2013. The staff at Pontlands are brilliant and Jonathan was so helpful and patient from the first viewing and still answering my emails up until the day before the wedding!
I took my bridesmaids for dinner to show them the venue and the staff are so attentive, they gave me a glass of champagne and asked how the wedding plans were going. It was nice that they cared.
They couldn't do enough for us, when we looked around the venue we fell in love with it but we really wanted a bar in the marquee as from previous experience having a separate bar does not work, especially with our guests! Jonathan did all the research and booked an external company to come in, we just had to pay the bill. This would be my only recommendation for Pontlands to provide a bar in the marquee as part of the package. I'm sure they took a lot more money having the bar inside (or that may have been our guests!!) and we didn't lose any people outside, the dance floor was packed all night!
The venue is beautiful and the marquee looked stunning when it was all decorated inside. Our guests all commented on how lovely it was. The food was delicious as we discovered at our menu tasting session and all the guests did not stop talking about the food!!
During the wedding breakfast the staff were great, especially the young guy who served the top table (don't know his name!) He was brilliant!
All our family stayed at the hotel after the wedding and it was lovely to all have breakfast the next morning together and talk about the big day. The breakfast was fab with lots of different varieties.
Our honeymoon suite was amazing and huge, it was more like an apartment!
I would highly recommend this venue for a wedding! Thank you for making our wedding day so special!

  • Stayed: July 2013, traveled as a couple
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Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded October 1, 2013

Thank you for your review following your recent wedding at Pontlands Park and congratulations.
I am pleased that Jonny and the team did all they could to make you special day perfect.
Lots of people like the fact that the bar area is slightly separate from the marquee and adjoins the outside space and it works particularly well for larger functions as it allows maximum space within the marquee for tables and dancing, the additional costs involved with locating a bar within the marquee are quite high and as such it is not suitable for everyone but I am glad it worked well for you and your guests.
We take pride in making sure everyone has their Dream Wedding here at Pontlands Park.

We look forward to welcoming you back again soon.

Jason Bartella
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pontlands Park

Address: West Hanningfield Road, Great Baddow, Chelmsford CM2 8HR, England
Location: United Kingdom > England > Essex > Chelmsford > Great Baddow
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Great Baddow
Price Range: $132 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pontlands Park 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Pontlands Park Great Baddow, UK - Essex

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