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All reviews afternoon tea leisure facilities wedding reception sandwiches lovely hotel wedding breakfast perfect venue dietary requirements four poster staff were attentive sunday lunch superior room birthday treat stayed for one night buffet style waiting staff would highly recommend this hotel
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Reviewed October 2, 2013

We had a fabulous evening at the "Bartella Charity Ball" - an amazing night, great entertainment and beautiful marquee. We stayed in a newly refurbished room which was superb with a great bathroom and super comfy bed. The service was excellent and the staff really professional and so friendly. Lovely evening, great hotel, fab breakfast, would definitely recommend, looking forward to the next one!

Date of stay: September 2013
  • Trip type: Traveled with friends
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Thank Pippin12013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded October 11, 2013

Thank you for your review after you attended our family charity event at Pontlands Park.
I am pleased you enjoyed the evening, which as well as being a lot of fun also raised just under £25,000 which will all go to local projects supporting underprivileged and disadvantaged children and families.
We look forward to seeing you at the next one, we already have our thinking caps on as to how we can beat this year's entertainment from Stavros Flatley!

Thank you for your support of this very worthwhile cause

Jason Bartella
Managing Director

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Reviewed September 30, 2013

We had our wedding reception at Pontlands Park Hotel in the marquee on 27 July 2013. The staff at Pontlands are brilliant and Jonathan was so helpful and patient from the first viewing and still answering my emails up until the day before the wedding!
I took my bridesmaids for dinner to show them the venue and the staff are so attentive, they gave me a glass of champagne and asked how the wedding plans were going. It was nice that they cared.
They couldn't do enough for us, when we looked around the venue we fell in love with it but we really wanted a bar in the marquee as from previous experience having a separate bar does not work, especially with our guests! Jonathan did all the research and booked an external company to come in, we just had to pay the bill. This would be my only recommendation for Pontlands to provide a bar in the marquee as part of the package. I'm sure they took a lot more money having the bar inside (or that may have been our guests!!) and we didn't lose any people outside, the dance floor was packed all night!
The venue is beautiful and the marquee looked stunning when it was all decorated inside. Our guests all commented on how lovely it was. The food was delicious as we discovered at our menu tasting session and all the guests did not stop talking about the food!!
During the wedding breakfast the staff were great, especially the young guy who served the top table (don't know his name!) He was brilliant!
All our family stayed at the hotel after the wedding and it was lovely to all have breakfast the next morning together and talk about the big day. The breakfast was fab with lots of different varieties.
Our honeymoon suite was amazing and huge, it was more like an apartment!
I would highly recommend this venue for a wedding! Thank you for making our wedding day so special!

Date of stay: July 2013
  • Trip type: Traveled as a couple
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Thank Sarah M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded October 1, 2013

Thank you for your review following your recent wedding at Pontlands Park and congratulations.
I am pleased that Jonny and the team did all they could to make you special day perfect.
Lots of people like the fact that the bar area is slightly separate from the marquee and adjoins the outside space and it works particularly well for larger functions as it allows maximum space within the marquee for tables and dancing, the additional costs involved with locating a bar within the marquee are quite high and as such it is not suitable for everyone but I am glad it worked well for you and your guests.
We take pride in making sure everyone has their Dream Wedding here at Pontlands Park.

We look forward to welcoming you back again soon.

Jason Bartella
Managing Director

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Reviewed September 23, 2013

Stayed here for 2 nights (Sat and Sun) to attend a family gathering in Chelmsford and visit some old friends but should have saved £200 and stayed elsewhere instead! We never received the email confirmation (much as the couple in front of us at reception) and we were certainly not advised when booking that a wedding was to be occurring on the same day! You cannot stay here - certainly not in the rooms overlooking the wedding- whilst it's on - the noise is unbearable! We heard all the amplified speeches through the afternoon and the noise from the music when we returned at 11pm was overpowering. The relentless bass and drums prohibited TV or reading and we had to wait until the noise died down well into the early hours before any sleep was possible. They are obviously geared up for weddings and should encourage all the wedding guests to stay by reducing the room rate to £50 because nobody else could stay here at this time.

After complaining we received a token £20 reduction (the room was £155!) but never again. Travelodge charged my sister £29 per night......

Date of stay: September 2013
  • Trip type: Traveled as a couple
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5  Thank masterchef2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded September 24, 2013

Thank you for your review following your recent stay with us, it is just a shame that you chose to only tell half the story.
I can only apologise that we failed to advise you of the function taking place on the Saturday night when you made your booking but you were advised on arrival, at which point you told the receptionist you were going out for the day and would not be back until late so it wouldn't be a problem and as such we would not need to move you to a room in a quieter area of the hotel.
Events on a Friday and Saturday require that the music be finished by midnight and this is earlier on all other days so would not have been going on well in to the early hours as you describe.
Whilst you rightly point out that your sister saved a great deal by staying at the Travelodge, you state that you paid £155 per night but this is in fact incorrect, your total cost was £240 including vat and full English breakfast for 2 people, staying in one of our Superior rooms, however she did not benefit from on site leisure facilities and a bedroom which has been part of a £1.5million refurbishment programme, which you obviously appreciated as you did give the room 5 out of 5 and it appears you had no problems on the second night of your stay.

Jason Bartella
Managing Director

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Reviewed September 15, 2013

I treated myself and husband a stay at Pontlands. We went to book a table for dinner, only to be told they were fully booked and we had no choice but to go out, due to a function and fully booked. Surely you should be able to cater for your guests be that staying the night or a function. Apart from that nice, clean rooms and reflections spa was nice to unwind in.

Date of stay: September 2013
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Thank scottcher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded September 26, 2013

Thank you for your review following your recent stay with us.
Our confirmation letter does explain we don't automatically hold restaurant tables for residents, and although we are very busy, regardless of functions going on elsewhere in the hotel we always try our hardest to accommodate hotel guests, however I have looked into your comments and it seems that we could offer you a table just not at the exact time you wanted and you chose to go elsewhere.

Jason Bartella
Managing Director

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Reviewed September 4, 2013

Travelling on business I tend to have to endure rather than enjoy. Not this tiime, what a find. Beautiful building, huge clean bedroom and bathroom. Gym a bit disappointing, You need to service some of the equipment guys. Its all a bit squeeky and a bit old! Good indoor pool and outdoor pool. Nice outdoor area for drinks and good service from Daniel who poured me several lovely glasses of pink pino grigio. Used to mainly poor food in hotels so I was delighted to have the prawn curry which would have graced any good Indian restaurant. No microwave in the bag here. Holiday Inns everywhere please note. All fresh ingrediants. Saw two other girls in the bar eating the mushroom risotto. They were equally impressed with their meal. My compliments to the chef. The breakfast buffet was probably the best I've had in the UK. Something for everyone and very fresh. No skimping in this place. Young but very efficient staff. Great value and hope that I am back in Chelmsford soon!

Date of stay: September 2013
  • Trip type: Traveled on business
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Thank seedoubleu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HLGroup, Owner at Pontlands Park, responded to this reviewResponded September 10, 2013

Thank you for your review following your recent stay with us.
I'm pleased you enjoyed your time with us, were well looked after by the team and pleasantly surprised by the food.
I will make sure that your very positive comments are passed on to all of the team.

We look forward to welcoming you back again very soon

Jason Bartella
Managing Director

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