Where do I begin?
As every other review has stated, it is such a shame that this hotel is so poorly managed- it's in a super location, but that's about all I can say.
I was thoroughly unimpressed right off the bat as we walked to out room (an executive suite) and passed two seemingly stolen Tesco grocery carts which served as Housekeeping's supply carts.
The room was stuffy and smelled of cologne-covered sweat.
The breakfast buffet (not included in the price of the stay) had options, but was not great quality, and fairly greasy. You are better off going to a cafe down the road.
What irritated me the most was the housekeeping service. We were in our room for most of one of the days, so missed housekeeping. Before we left for the evening, I called to request that someone come by- upon out return, we found a bag of towels and sheets outside for us to change them ourselves.
Housekeeping did not even come in the next day. In fairness, when I called to ask for someone to service the room, we were offered a complimentary drink in the bar while we waited for the room to be tidied-up. It was disappointing to find a can of freshener in our room when we returned - and based on the smell, it had obviously be used generously.
On the bright side, the windows opened!
- Official Description (provided by the hotel):
- The character of the countryside is never far away here and neither are the bright lights of London! Business and pleasure meet personality-packed accommodation here, so be our guest! Free Parking, Free Wi-fi, London underground, 32" LED TV and all Non-Smoking En-suite rooms. ... more less
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- Also Known As:
- Bell Hotel Epping
- The Bell Hotel Epping Essex