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“Great family holiday!”

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Martello Beach Holiday Park - Park Resorts
Reviewed August 11, 2013

We are just home from a week's stay at Martello Beach. After reading previous reviews I was concerned about state and location of this resort and had started thinking of a "plan b" should things be as bad as people had reported. How wrong could I have been!!!

We stayed in a gold caravan which was immaculate, the site itself was clean and quiet. We saw no trouble at all, only families enjoying their holiday. All staff on site were friendly and helpful. Dean and his team stars were brilliant - there are only 4 of them covering the Park and they all went out of their way to keep the kids and adults entertained throughout the day.

The pool wasn't as small as we had thought either however we didn't use it as weather was so good we were on beach every day! There was a lot of shingle on beach however if you walk a few hundred yards into Jaywick the beach is perfect. Jawick itself isn't as bad as people have said either - houses may be a bit run down but people were very friendly.

My family and I had a great holiday and have booked up to go back next year.

  • Stayed: August 2013
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4  Thank sunnyinstirling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Martello Beach Holiday Park - Park Resorts, responded to this reviewResponded August 19, 2013

Thank you for a great review.

First of all I would like to say thank you for giving us a chance and not reading too much in to some of the negative reviews. We take pride in what Martello Beach looks like and what our customers think about us. The entertainment team do a great job here and work very hard, Dean and the team would like to thank you and the family for your kind comments.

The pool is relatively small so we run a booking system to make sure everyone gets a fair chance. This works by booking with the lifeguards first thing in the morning for an hour time slot you would like in that day.

The beach on our doorstep is gorgeous and one of the nicest hidden treasures in the county, we spend each day cleaning the beach of litter and try our hardest to encourage users to take litter home with them, so we are happy you found the beach a great place to spend your days relaxing.

We all look forward to seeing you and the family again.

Martello Beach Holiday Park - Park Resorts
01255 820 372

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634 - 640 of 853 reviews

Reviewed August 10, 2013

The cleanliness of all showers, toilets and kitchen facilities were vile. We did not see cleaning staff during our 4 day stay. Toilets were continuously blocked and would not flush, sinks were always overflowing and neither were cleaned as you could see the grime building up daily. As this is an area used for personal hygiene, used by countless numbers of people all day, it only makes sense to have a regular cleaning system. The showers were just as bad as there was always 'hairs'- lying around along with dirt. I left the showers feeling more dirty then when I went in. An unpleasant and entirely unnecessary situation. I was not alone in feeling like this! The showers were all exceptionally hot, so much so that younger children couldn't take the heat thus had to wash in the basin. Even adults struggled and had to hop in and out.

The atmosphere attempted to be family orientated with lots of families camping, however, the people choosing this holiday park were loud, obnoxious and aggressive! Not pleasant to be holidaying next to. The long-stay campers were very territorial and blocked their cars so new arrivals couldn't park near their site. They were agressive when warning off the new arrivals. Very imtimidating. I proceeded to tell a resort worker regarding this, who said she would send security. Security did nothing. What a waste of time having them.

Gypsy children living there permanently were being very threatening towards children visiting and there was a lot of hostility; preventing visiting holiday-makers to play whilst feeling safe. This is not a good advert for a family resort!!

Overall I wouldn't waste my time or money.

  • Stayed: August 2013, traveled with family
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1  Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Martello Beach Holiday Park - Park Resorts, responded to this reviewResponded August 19, 2013

Thank you for the review.

First of all let me apologise that we at Martello Beach did not meet your expectations.

The camping facilities do get very busy during the summer months, we have tried to alleviate this by extending the washing up facilities which have proved to be a great success. During the summer holidays we have had a cleaner in the facilities from 5am through to midnight along with a touring warden. The toilets at Martello Beach are the type in which you scan your hand across to flush and cause some confusion at times, a sign has now been placed to explain this. Having had the temperature of the showers tested I can confirm they run at a temperature of 39 degrees which is the recommended temperature.

We do not discriminate at Martello Beach and encourage families to holiday here and follow the park rules, if any person holidaying at Martello Beach breaches the rules then they will be asked to leave. We have a 24 hour security team with a dedicated phone for anyone to call. We take the safety of our guests very seriously and will deal with any issues that are raised appropriately.

Once again I apologise that you didn’t find your stay at Martello Beach how expected.

Martello Beach Holiday Park - Park Resorts
01255 820 372

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Reviewed August 10, 2013

Have just returned from this park I am still disgusted with what myself and my family faced. We walked into a travellers site with mess everywhere and dogs running around. Behind my tent were a group of travellers boasting how they hadn't paid a shilling yet and around us were a number of caravans whose tickets showed that they should have left the park 2 weeks ago. This clearly showed that nobody on the park could actually be bothered to check if they should have been on the park or not!!

My 8 year old daughter and 6 year old son were threatened by a group of traveller children and were told that they were going to be punched in the face, the following night a young boy opposite us was beating up outside the toilet blocks by traveller kids. I told security that night that they could do with patrolling the area and was told that "the cleaners and the park warden should be doing that". In my mind this shows that security are either scared to get involved or can't be bothered.

With the above, lifeguards leaving the pool unattended, being refused a jug of water in the bar and being told the reason why was because they make money from jugs of beer and make nothing out of water, no security checks being made at all, I would tell you all to stay well away from this park. This would not happen on a Haven site

  • Stayed: August 2013
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1  Thank ESW123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Martello Beach Holiday Park - Park Resorts, responded to this reviewResponded August 19, 2013

Thank you for your review.

We do not discriminate at Martello Beach and all holiday makers must abide by the park rules, if these are breached then action will be taken. I am aware of a report that was made during your stay in regards to dogs not being put on leads. This was dealt with by our Touring Warden and any issues that arise are dealt with immediately. The General Manager spoke to you in regards to the issues and has taken your comments on board. Training has been done with the Security Team and the Touring Warden to make sure we are proactive with unruly children and other issues that may arise.

The General Manager has also dealt with the issues you experienced and has made sure that the above issues will not happen again.

Once again thanks for your review and apologise that we may have not met your expectations on this occasion.

Martello Beach Holiday Park - Park Resorts
01255 820 372

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

we have just stayed for a week here and had a fantastic time. the park was clean and the entertainment was fantasstic esp the teamstars who made every child happy. staff on the park were great everything was clean would recommend to people

  • Stayed: August 2013, traveled with family
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4  Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Martello Beach Holiday Park - Park Resorts, responded to this reviewResponded August 19, 2013

Thanks for an amazing review.

The whole team at Martello Beach are delighted you and the family had a great stay, this is the reason the team at Martello Beach work hard to create amazing memories.

Martello Beach Holiday Park - Park Resorts
01255 820 372

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

Driving towards the park we were all in total shock at the state of the rows and rows of run down bungalows (it looks horrible). However once entering the park, we were pleased with our caravan, the caravan (gold) was lovely and of a high standard. The only positives about this site were the friendly staff, the caravan and the excellent food. The negatives were.. the arcade area between the bar and restaurant often stunk of urine in an evening, the pool is very small and you have to book in advance to be able to use it, the beach is mainly pebbles (it was described as sandy) and as you walk onto the beach it is littered with beer cans and bags of rubbish. The club is basic. The whole site was a dissappointment and I certainly would not recommend it to anyone.

  • Stayed: August 2013, traveled with family
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1  Thank michs30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Martello Beach Holiday Park - Park Resorts, responded to this reviewResponded August 19, 2013

Thank you for your review.

We are sorry to hear that you was disappointed with Martello Beach, although glad you found the caravan, the team and restaurant to a high standard. The arcade toilet facilities suffered with a blockage during your stay and this has been rectified. The swimming pool runs a booking system through busy times, we have found this is the fairest way so everybody gets a swim.

The beach is majority sand however at times does have line of shingle depending on tides and weather. If you head to the left you will find more sandy beaches and its very quiet in these secluded coves of sand banks. We also litter pick the beach every day, although it is a battle at times with people not picking up after themselves and the water bringing in new lots of rubbish twice a day.

We do apologise that you weren’t fully satisfied with our facilities at Martello Beach and hope you don’t judge us too harshly.

Martello Beach Holiday Park - Park Resorts
01255 820 372

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2013

Entrance looked a bit shabby but reception staff were very friendly and the park looked promising. The caravan was very grubby. Dirty, stained carpets, broken work tops and edgings. There were two egg cups (for a 6 birth caravan) which people had used as ashtrays but had not been cleaned out, mould and dead bugs on the windows, ash on the bedroom carpets, there was no plug for the ktichen sink so we found the bowl which was full of dead moths. The list goes on!
Despite this, we had a fantastic holiday but know this was down to our fellow holiday makers rather than the accommodation and staff. I wouldn't go back and would not recommend anyone else to try it.

  • Stayed: August 2013, traveled with family
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1  Thank Amy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Martello Beach Holiday Park - Park Resorts, responded to this reviewResponded August 19, 2013

Thank you for your review.

Let me start by apologising, this is not our usual standard at Martello Beach. It’s incredibly rare that we slip up and it would appear that we have, but I have no records of you reporting this to our reception team. When we do make mistakes we do our utmost to put things right in a timely fashion and to a standard that you are happy with. We would have sought alternative accommodation or cleaned the caravan to a standard you were happy with, yet again let me apologise that this was not done in the first instance.

We hope you don’t judge us too harshly.

Martello Beach Holiday Park - Park Resorts
01255 820 372

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2013

Full of travellers. Seen kids fighting, caravan across from me broken into, obviously an aggressive fight in mens toilets due to amount of blood left on the walls till 8.30am. Should have been cleared up earlier. Staff seem to do their best which was appreciated but do not feel safe bringing my young family here. Will probably avoid all park resorts in future.

  • Stayed: August 2013
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4  Thank paul2878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Martello Beach Holiday Park - Park Resorts

Address: Belsize Avenue | Jaywick, Clacton-on-Sea CO15 2LF, England
Location: United Kingdom > England > Essex > Clacton-on-Sea
Hotel Style:
Ranked #15 of 15 Specialty Lodging in Clacton-on-Sea
Price Range: $28 - $68 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Martello Beach Holiday Park - Park Resorts 3*
Number of rooms: 100
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Also Known As:
Martello Beach Holiday Park - Park Hotel Clacton-On-Sea
Martello Beach Holiday Park - Park Resorts Clacton-On-Sea, Essex

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