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“My Stay at The Ocean Bar Hotel”
Review of The Ocean Hotel

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The Ocean Hotel
Ranked #9 of 16 Hotels in Clacton-on-Sea
Reviewed July 14, 2012

Terrible Staff Manager (Tina), Breakfast spot on but staff very poor, I usually stay within Clacton 3 times a year sometimes more never again in The Ocean.

Room Tip: No rooms are quiet due to Bars and Clubs all around.
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  • Stayed: April 2012, traveled as a couple
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3  Thank harold m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 - 114 of 129 reviews

Reviewed July 12, 2012

Stayed here at the weekend as we had a party to attened and couldnt get a room anywhere else.
The room itself was not to bad located to the side if the building on the top floor with a view of the sea from the bed however the room was very small for £70 a night although it is on the sea front so maybe that reflects in the price.The windows didnt close properly which meant the noise from the bars across the road was very intrusive and went on untill the small hours. The location itself is ideal just a shame about the very loud toilet systems which were going off all night and screaming kids in the next room. Breakfast was the best bit. Didnt see a member off staff the whole time apart from check in and breakfast.

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3  Thank KimC84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2012

I stayed at the Ocean hotel for 2 nights this week, my stay was great. Very clean and comfy. Breakfast was spot on and the staff made me feel welcomed. Exceptional value for money and I would recommend the Ocean to all. Book with confidence. Thanks

  • Stayed: June 2012
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Thank theb0iler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2011

Upon arrival, we were welcomed warmly. However, upon entering the hotel room, we found the room to be freezing cold and were puzzled to discover there were no toiletries provided.
The bed was comfortable and the refreshment facilities adequate. The level of noise from the locals and music was off putting.
In the morning, we were greeted in a friendly manner and served promptly. Sadly, the breakfast was a let down because my husbands bacon still had some of the wrapping on it!


It put us off returning to this hotel.

  • Stayed: November 2011, traveled as a couple
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Thank Katy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanhotelclacton, Owner at The Ocean Hotel, responded to this reviewResponded November 25, 2011

I have only just discovered the facility to add a reply to reviews, hence the delay in my response.

Many thanks for your feedback, which we obviously take very seriously. Thank you for the positive comments included, and I respond individually to the negative points below:

Heating - all our rooms operate on their own individual heating basis (ie the radiators can be independently controlled within each room). It should have been explained to you at check-in that the room may feel cold upon arrival (as we are never too sure what time guests will arrive), but as soon as you turn the valve at the bottom of the radiator, you can adjust the control to the heat you require for the duration of your stay). My apologies if this did not happen. Part of my ongoing training process of staff will be to ensure that this point is covered upon arrival.

Toiletries – as explained to you at breakfast on Sunday morning, in order to keep room rates at a competitive level, we provide liquid hand soap in the rooms, but do not equip each room with a full range of complimentary toiletries. I am working on in-room directories for next Season, which will include a note that should a guest have forgotten any toiletries, they can obtain travel size items on a complimentary basis from a limited range available at reception.

Noise – due to its central location, the Hotel is amongst other local bars and hotels. Unfortunately, on the night of your stay the Hotel across the road from us had a private function and I understand there was some excessive noise as the party wound-up in the early hours of the morning. Regrettably, sometimes, we are affected by events beyond our control.

Breakfast – my sincere apologies again that your husband had a small piece of paper stuck to the edge of his bacon. As mentioned when we replaced it, this was a tiny piece from the labelling on the bacon packet and both the Chef and myself were mortified that this had happened. We take our Health & Hygiene very seriously and were awarded a 5 star rating in our recent council health inspection.

Thanks again for your feedback and we hope to welcome you back to The Ocean in the future.

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Reviewed October 3, 2011

My new wife and i booked our wedding reception which included a family meal, evening venue hire with buffet and stayed at the hotel too !. The owner Tina helped us every step of the way months ago. We planned every detail and looked forward to the day. We had a brilliant day, food was excellent, service was top notch and Tina`s staff were great too. Not one of our guest complained about anything. We booked several rooms at the hotel too, again they were very nice and the breakfast next day was excellent. Overall for a day which could of been stressfull turned out the best day we could of wished for. Thank you Ocean bar hotel from Paul and Marion.

  • Stayed: October 2011, traveled as a couple
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2  Thank Paul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanhotelclacton, Owner at The Ocean Hotel, responded to this reviewResponded November 25, 2011

Thank you so much for your lovely comments, which I will pass on to all staff concerned. Glad you had a lovely day and we look forward to welcoming you again in the future.

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Reviewed September 19, 2011

We chose this B&B for a budget seaside weekend, mainly on the strength of the good reviews on this website. The breakfast was excellent, the staff friendly and eager to please, and the location is very convenient - virtually opposite the pier and just around the corner from Clacton's town centre. The free wifi worked very efficiently, and we enjoyed watching DVDs on the room's TV. The lunch/dinner menu in the restaurant was a bit expensive for our wallet, but there are plenty of more affordable options within easy walking distance. There's a more reasonably priced bar menu, but the bar itself is tiny and only contains bar stools with....err.... bars, rather than tables and chairs. You can see a photo of the bar on their website, if you want to see what I mean.There's an extensive range of outdoor seating as well, but the weather wasn't really warm enough for Al Fresco dining when we were there, not with a brisk autumnal wind to liven up the sunshine.

Once you go to the accommodation it becomes clear why the room rate is just £60 a night for a double, including breakfast. The stairs are steep, the corridors are narrow, and the carpets are worn and stained. Our room (side facing, first floor - partial sea view) was big and airy, with two 3' beds joined together to produce a generous and comfortable king sized double. The duvet and pillows were elderly and cheap, however, and the bed linen had been washed and worn to the point where it was almost transparent. There were plenty of towels in the bathroom, and we were told when shown the room to ask for more any time we wanted - but the towels themselves were small and by the look of it had been washed as many times as the bed linen.

Our room had a metal venetian blind, as mentioned by another reviewer, which lends a rather industrial tone to the decor - and no, it doesn't block the light..... which didn't cause any particular problems for us, because in mid-September it doesn't get light particularly early in the morning, but I can imagine that in June it could be a little annoying. The blind was damaged at the edge, too - not enough to stop it working, but enough to reinforce the slightly down-at-heel tone of the room.

The en suite shower room was more of an issue. I have solved the mystery of the washing machine noise reported in an earlier review - our room didn't have mains plumbing..... instead it had one of those electric machinating toilets that chew everything up into little bits so it can be pumped away through narrow pipes. With accompanying washing machine noises...... and it seemed to trigger off at random intervals through the night, even when we hadn't set a foot near the toilet! The narrow drainage pipes also meant that the water didn't drain very well, so there was a foot bath thing going on as we took our showers, and there was some excited debate about whether the water was going to flood over the top of the shower tray or not. It never did, but it was a close run thing.

So, all in all it was a bit of a mixed bag. Excellent breakfast in a very smart dining room, a lovely positive attitude from the staff, and everything that could be cleaned had been cleaned, upstairs and down. Hopefully the duvets and bed linen will get refreshed for next year, and I'd have no problem taking my own bath towels......but it's going to be more expensive to sort out the plumbing, and I'm not sure I could cope with that bathroom noise/slow flowing drainage again. It may be that we were unlucky with our room, though, and some of the en suites may have more conventional mains drainage.

Room Tip: Ask for an en suite with mains drainage, rather than a machinator.
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  • Stayed: September 2011, traveled as a couple
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Thank rosiblackburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanhotelclacton, Owner at The Ocean Hotel, responded to this reviewResponded November 25, 2011

As mentioned in my reply to other reviews, I have only just discovered the facility to add a response to reviews, so my apologies for the delay in commenting on your feedback.

Many thanks for your comments, which we obviously take very seriously. Thank you for the positives, and I respond individually to the negative points below:

Seating in the bar – we have, this week, taken delivery of new tables for the bar and restaurant, so now have more table seating available for those who wish to dine in the bar area.

Hotel décor – we have now been running the Hotel for just over 3 years and since that time have had an ongoing renovation programme. Some areas, as you have mentioned, have already been modernised and some are planned for the future (including carpets, curtains etc for the guest rooms) – we will get there eventually, but it all costs money! In the meantime, we carry out regular maintenance checks and endeavour to keep the Hotel to a high level of cleanliness.

Bedding and towels – I am pleased to report that we have also just purchased new pillows for all of the rooms, so these have all now been replaced and we will work our way through replacing any duvets that need changing over the coming months. We do not own the towels, sheets, pillowcases etc – these are all provided and laundered on a contract basis. I am sorry to hear that they were not of the quality you would expect and will take on board with our housekeeping to carry out spot checks of these within the rooms to ensure that I am getting from my contractor the quality that I believe I am paying for!

Plumbing – Saniflow units are located in a few of our bathrooms to assist with the overall plumbing system within the building. Unfortunately, despite notices requesting guests not to do so, sanitary items get flushed down the toilets occasionally causing these machines to block. This would appear to have been the problem with the machine in the room in which you stayed. As a result of you reporting it to me at check-out, that unit was replaced a couple of days later and this issue has now been resolved.

Thanks again for your feedback and we hope to welcome you back to The Ocean in the future.

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Reviewed September 12, 2011

We held our engagement party here and stayed in the hotel. We almost booked out the hotel with our guests. Everyone one was pleased with the rooms and service. The room was clean an spacious (seaview double) we were very pleased. The hotel staff were lovely, extremely friendly, helpful and welcoming. The hotel manager had great communication skills and was very attentive to us and our needs. We had a ful english in the morning which was very good quality and well cooked. I would definitely stay there again, use the venue for another special occasion and would definitely recommend to others. I just want to say a huge thank you to everyone.

  • Stayed: September 2011, traveled as a couple
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Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanhotelclacton, Owner at The Ocean Hotel, responded to this reviewResponded November 25, 2011

Many thanks for your glowing feedback. So delighted all went according to plan and we look forward to seeing you again in the future.

Thanks and kind regards
Tina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ocean Hotel

Address: 5 Marine Parade East, Clacton-on-Sea CO15 1PS, England
Location: United Kingdom > England > Essex > Clacton-on-Sea
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
#3 On the Beach Hotel in Clacton-on-Sea
Price Range: $56 - $154 (Based on Average Rates for a Standard Room)
Number of rooms: 17
Official Description (provided by the hotel):
You are assured a warm welcome at The Ocean Hotel, where the focus is on customer service. This family run Hotel is ideally situated on Clacton seafront just 100 yards from award winning sandy beaches and the town’s Victorian pier. The main shopping areas of Clacton are also just a short stroll away. The Hotel provides 17 comfortable en-suite bedrooms, as well as first class dining facilities in The Ocean Restaurant and a friendly bar area, with plenty of outside seating space and live music every Friday night. ... more   less 
Also Known As:
The Ocean Hotel Clacton-On-Sea, Essex

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