Came to Chelmsford having been away for several years and felt delighted to see an independent tea shop. Keen to support local trade I went in with my friend and was very disappointed. When we asked if they were still serving their lunchtime menu at 2.30, we were told rather abruptly 'sandwiches only'. Then when we went to the till to place our order, we were kept waiting for ten minutes. The serving staff we directly in front of us, made eye contact and did not even say anything to acknowledge us or politely ask us to wait a moment while they finished their last job. After far too long we decided to leave without placing an order. They need to improve their customer service or else the high street will be completely taken over by coffee shop chains as Cherry on Top is not setting a good example for independent coffee shops and letting down Chelmsford.