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Tripadvisor
Chelmsford

“Wonderful as always”

The Blue Strawberry Bistrot
Ranked #26 of 431 Restaurants in Chelmsford
Certificate of Excellence
Cuisines: International
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Romantic
Dining options: Late Night, Breakfast, Dinner, Lunch, Delivery, Reservations
Description: The Blue Strawberry Bistrot, situated just off the A12 in the village of Hatfield Peverel with its mainline railway station, is ideally located for both the busy executive wishing to enjoy a quality meal without travelling far off the beaten track as well as those who wish for a relaxed & memorable dining experience at a pace to suit. This highly successful restaurant, one of the finest in Essex, has built its enviable reputation over the last 20 years, concentrating on quality food & service whilst still representing exceptional value for money.
Reviewed January 21, 2020

I have been going here for years now and have never been disappointed. The food is always good and the service great. A wonderful place for a night out.

Date of visit: January 2020
    • Service
2  Thank crath121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 - 28 of 1,517 reviews

Reviewed January 13, 2020

After using the Blue Strawberry for over 20 years sadly we won't be returning. The service was appalling for our large party lunch. Not once were we asked if everything was okay. Food portions were a lot smaller the roast beef adult dinner was like a child's portion. 3 chicken dinners never arrived we waited ten minutes at least whilst other dinners going cold. No condiments offered again had to ask also we had to request more potatoes as only one portion given for a table of 14. Dessert menus again took a while to turn up Eton mess was awful and again small. Drinks had to be requested twice at the bar as no one asked us after we had finished the first round then some drinks never arrived and again we had to request these a bottle of prosecco was requested but we got three served glasses turn up then I had to request the rest of the bottle as it never appeared? very odd not opened at the table. Then we had to ask for the bill at the bar yet again which unfortunatly was incorrect and had to be changed twice. We expect so much better for the price. We paid the service charge which was around £40 which in hindsight we should have requested to be removed but just wanted to leave by then. Maybe we were very unlucky or the restaurant had an off day. Such a shame as over the years it has been a lovely place but the last couple of visits not as good.

Date of visit: January 2020
Thank v-essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
926StephenW, Owner at The Blue Strawberry Bistrot, responded to this reviewResponded January 14, 2020

Hi v-Essex
Thank you for taking the time to review us & would like to thank you for your custom over the last 20years.
It seem as if anything that could go wrong did go wrong all on one table.
I have been speaking to my manager & senior staff that were on duty that day to investigate how such a lot of errors could of been made.
Regarding errors on the bill there was a mix up due to adults ordering children's meals & children ordering adult meals this doesn't excuse it but of course human error obviously does come into this.
I am sorry that you say you wont return but if you do change your mind please contact me directly at the restaurant so that I can do something towards making amends for you
Kind regards
Stephen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020 via mobile

Everytime I eat here, the bill is constantly wrong. Always charged for extra drinks or adult meals when kids.

Service yesterday was also really poor, meals were delayed when others put on table, drinks not bought out when ordered, drink spilt over my son's girlfriend.

Feels like a place that has got to big for its boots and fails to deliver what it looks like it should

Last time for me, even though I said that the last time!

Date of visit: January 2020
Thank Rosa_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2020 via mobile

We came for lunch, it was only average. The food was nicely cooked and presented but let down by bad service. The mains didn't come out together, glasses and crockery not cleared. We were not asked if our food was ok, not asked if we wanted any more drinks. The final bill took three attempts to get it right. To be honest the staff looked uninterested. Shame, this used to a excellent restaurant

Date of visit: January 2020
Thank F7915QDangusyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
926StephenW, Owner at The Blue Strawberry Bistrot, responded to this reviewResponded January 13, 2020

Hi Eric
thank you for your review I am so sorry that we didn't live up to your expectations I would like to investigate this more if you would be kind enough to email me at Info@bluetsrawberrybistrot.co.uk
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020 via mobile

Fantastic lunch. We’ve just returned from a family lunch, and we all have had such a fantastic meal and experience. The staff were warm and friendly, making jokes with us. The food was absolutely delicious and very generous portions. We will be back very soon

Date of visit: January 2020
1  Thank DannyLatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
926StephenW, Owner at The Blue Strawberry Bistrot, responded to this reviewResponded January 13, 2020

Hi Danny
Thank you so much for such a positive review
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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