I have to thank and congratulate the Dale Hill staff on their fantastic service throughout our wedding preparations and during the event aswell.
Julie and Gaynor managed our booking from start to finish and were exceptionally friendly and helpful the entire time.
I spoke with them a long time before our wedding to secure the bedrooms for our family and they agreed a very reasonable discount as we wanted to reserve all the rooms for our family to book directly in the run up to the event.
They agreed a very reasonable rate and cut off date and they sent me monthly updates on the bookings so I knew how the availability was going.
We didn't hold our ceremony at the venue, but our family were delighted to be staying in such a wonderful hotel so close to our wedding venue (Swallows Oast).
We were given the full run of the Club Bar for a small family gathering for my husband and his family on the morning of the wedding, and then for breakfast the morning after the wedding we were given a private dining room for all of our guests. All completely free of charge!
The most important thing for me, and for which I am extremely grateful, is that my husband and I were due to stay in The Bell, a much more intimate hotel down the road, with our parents and siblings on our wedding night, but The Bell let us down in the worst possible way by double-booking our accommodation and cancelling our reservations with only 3 weeks to go to the wedding HOWEVER Julie and Gaynor from Dale Hill absolutely saved the day!
Julie immediately booked the Wedding Suite for me and my husband as soon as I told her the devastating news and she also upgraded both our sets of parents into suites for no extra charge. She gave me the reassurance I needed that everything was going to work out ok, despite the terrible situation that the other hotel had put us in.
Julie, Gaynor and the whole Dale Hill team were very professional, extremely friendly, superbly organised, efficient and reliable.
Dale Hill Hotel itself is very tastefully decorated to an extremely high standard; is a very warm and welcoming hotel, with wonderful lounges and a beautiful view over the golf course; and the food and service was exceptional.
Thank you for making everything so easy and comfortable for our wedding party!
- Official Description (provided by the hotel):
- Dale Hill Hotel has a lot more to offer than just two delightful golf courses as you will soon find out. It has all the first-class facilities that you would expect of a four-star hotel and a few more besides. With 35 en-suite bedrooms, an award-winning restaurant, an informal brasserie, several bars, comfortable lounges, Sky TV in the bar, conference and banqueting facilities, indoor heated swimming pool, sauna and air-conditioned gymnasium, it’s simply a great place to unwind. ... more less
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- Also Known As:
- Dale Hill Hotel And Golf Club Ticehurst, East Sussex