First the good: the rooms are pretty big, clean, bed is fine enough. This all warrants a perfectly fine hotel. But...then the Days Inn goes out of their way in ensure you have a bad experience.
When we first walked into the room, we were overwhelmed with an extremely powerful smell of cleaning product. After a couple more smells, we realized it was an overboard Febreeze job that did little to cover the fact that someone had been smoking in the room...alot. No other rooms were available, so we were stuck with Febreeze/tobacco room.
The second issue is that it's loud! You can hear everything that happens in the hall and the room next to you. This was especially fun as we were next to the breakfast area and were awoken at 6:30 by conversations of other hotel guests. ...and we were woken up again at 7...7:30...
Finally, what is with the staff? Every interaction with them was unpleasant. Asking for an extra blanket illicited an obvious, over the top sigh, as she had to let me know what a huge burden I was putting on her. Check in was greeted with an unsmiling middle aged woman who spoke with a sharp tone, and when I asked what my room number was, she said "It's on the card sir!". When I informed her it wasn't, her response wasn't to apologize, but take the card without a word, write the number down on the card and slam it back on the counter without a word. I was nothing but polite the entire time so I wonder what in the hell her problem was and why was it taken out on customers? The final customer service award goes to the lady in the morning. When asking for a late checkout, I was told in a very rude to "Sir, we have a lot of other guests coming and can't be making exceptions..." at this point I hung up. I'm perfectly fine being told I can't get a late checkout. I'm not okay with miserable clerks treating me like I'm the worlds biggest jerk for asking.
After writing this...why did. I give it even two stars? This was a miserable hotel experience and it didn't have to be. Treating customers with a modicum of dignity would go a long way. But I'm done with this place and recommend it only to those who enjoy surly clerks who take their bad days out on customers.
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- Also Known As:
- Days Inn Girard
- Girard Days Inn
- Days Inn & Suites Youngstown / Girard Ohio