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“Lovely”

The Swan Hotel Restaurant
Ranked #30 of 47 Restaurants in Southwold
Price range: $13 - $32
Cuisines: British, Contemporary, Pub, Gastropub
More restaurant details
Restaurant details
Good for: Large groups, Romantic, Business meetings, Families with children, Special occasions, Local cuisine
Dining options: Lunch, Breakfast, Dinner, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Street Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: The Swan is currently closed for an exciting refurbishment. Reopening Summer 2017.
Norwich, England, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Lovely”
Reviewed May 6, 2013

my husband and I visited the Swan on Saturday 4th May for dinner. I recommend pre dinner drinks in the beautiful lounge area first. The restaurant is beautifully laid out, with attentive staff and a very good service. both out meals were delicious , we had the three course with avert good bottle of wine.
Would definitely go back.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Donna462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdnamsSouthwold, Manager at The Swan Hotel Restaurant, responded to this review, May 13, 2013
Thank you for your review. I will be sure to pass on your compliments on to the team. We look forward to seeing you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Ipswich, United Kingdom
Level Contributor
106 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Dinner in the relaxed bar”
Reviewed May 4, 2013 via mobile

We enjoyed a relaxed evening in the bar. We tried an excellent bin end and the home made burger. The food and wine was excellent and as ever a warm welcome from the staff.

Visited May 2013
Helpful?
Thank Fiona-Hotstonmoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdnamsSouthwold, Manager at The Swan Hotel Restaurant, responded to this review, May 13, 2013
Lovely to be able to welcome you back again and I’m pleased to read you had yet another good, relaxing meal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
“A real mix some amazing parts and some less so...”
Reviewed April 28, 2013

Most of the food was delicious and creatively plated up. The precision was lacking in some areas however as some parts were overcooked and some under. The duck dish managed to incorporate both ends of the spectrum with a dry charred tasting beignet of leg and a very fatty breast which I would have expected to be rendered down slightly more. You may think I'm being picky but at £20 a main course this level of attention to detail is expected. Everything else was lovely especially the confit cod flakes. One point which affected our evening was the behaviour of some of the other guests. One poor chap had fallen asleep for about half an hour when another (drunk) guest from a different table got up to take photos. It wasn't a pleasant atmosphere and the sommelier should have intervened.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Eeryninja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
14 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Disappointing”
Reviewed April 1, 2013

Unable to get a table at the pier or the sole bay thought we would try the swan as lots of tables free in bar. Should have seen the warning signs! Friendly bar staff, food a big let down. Two dry burgers @ £11.00 each and a VERY ordinary vegetable soup with stone cold foccacia on the side. Would not recommend and certainly wouldn't make me want to venture into the formal dining room.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Qandt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdnamsSouthwold, Manager at The Swan Hotel Restaurant, responded to this review, May 15, 2013
Thank you for the review. We do hope that you will return, as I’m sure your next visit will undoubtedly be much better.

Kind regards

Martin Edwards
Swan Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
69 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Can't get the staff? Such a shame.”
Reviewed March 31, 2013

We look forward to lunch at the Swan, it has an atmospheric feel to the dining room, and good food served by well-trained, attentive staff. On this occasion, however, the Bank Holiday proved to be very, very popular (even for Southwold) and the staff in the restaurant were severely challenged by the number of diners.

The food is always prepared to a high standard and the table service is top-notch. However, all this is negated when the management do not provide sufficient staff to maintain the expected level of customer service. The burden then falls on the serving staff, who tried extremely hard to cover the deficiencies caused by lack of management nous.

We will lunch at the Swan in the future, but NOT during a Bank Holiday.j

    • Value
    • Service
Helpful?
Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdnamsSouthwold, Manager at The Swan Hotel Restaurant, responded to this review, May 15, 2013
Thank you for the review. I sincerely apologise for not living up our usual standards, as you have pointed out. Rest assured your next visit will be memorable for all the right reasons. If you wish to discuss this further do not hesitate in contacting me directly at the hotel.

Best regards

Martin Edwards
Swan Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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