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“Staff always polite but poor food”
Review of Frankie & Benny's

Frankie & Benny's
Ranked #31 of 48 Restaurants in Haverhill
Cuisines: American, Italian
More restaurant details
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Description: This is a branch of the same chain which you have listed for Cambridge which opened several years back but the listing hasn't been added for this branch
Haverhill, United Kingdom
2 reviews
“Staff always polite but poor food”
Reviewed October 26, 2013

The staff are very polite but it takes a long time for the food to arrive and then isnt always too hot!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jonbennet21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Visitor rating
    36
    29
    24
    20
    19
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Haverhill, United Kingdom
Level Contributor
13 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Disappointing service. Mediocre food.”
Reviewed October 6, 2013

Why oh why this chain/restaurant does not invest in training their staff and pick them with some with some common sense? Another poor service from that restaurant. If you offer kids menu, then why don't you bother to serve it with the appropriate cutlery and crockery for kids. We visited the restaurant today - pasta bolognese served for my 21 months daughter with a big soup spoon in a large adult dish. Kid soft drink - juice arrived in tall glass with plenty of ice!! No apples available for the kids menu. Salad for the kids menu - almost green tomatoes + two slices cucumbers. Despite the fact that my daughter only had a drink and main meal - we were charged for full menu £3.95. No offer the dessert to be given as take a away. The same with our menu - we ordered only main meal from the special 2 course menu, but due to the fact that my daughter was getting tired and we needed to leave - we couldn't order the dessert. However when the bill arrived we were again charged for the dessert too. No offer to packet in a box until asked by us. Restaurant spoiled by poor service and no common sense when offering kids food.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AR78H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
“Great service”
Reviewed October 4, 2013

This was our first visit to Frankie and Benny's so not sure what to expect. We were hoping for an inexpensive, quick snack and that's exactly what we got. The service was first class, probably better than more up-market restaurants I've been to and there are many. The waiter's service was faultless and other catering professions could learn a lot from him. The food was pretty good, bearing in mind it only cost £5.95 for one main meal. I had the veg burger which was very salty which was a shame but the chips were excellent. My partner had a wrap which he said was very tasty and his coleslaw was also good. The restaurant itself was spotlessly clean and looked very organised. The quick snack experience turned out to be far more pleasant than we thought it would be and we will definitely go back again.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MDavis2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haverhill, United Kingdom
Level Contributor
126 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Do not visit.”
Reviewed August 11, 2013

A surprise birthday treat for the wife, Turned into a disaster, Only 1 starter turned up at the table, so they put it under a heat lamp while preparing the missing starter. (Totally dried up, Un edible).
1 main was mediocre (Pasta) 1 steak raw (blue) sent back to be cooked. Wife had finished meal before the steak was returned. Paid and left premises. Will NEVER return to F & B Haverhill.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank bloodrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Do customers mean anything to Frankie or Benny!!!”
Reviewed August 6, 2013

Recent visit to my grandchildren was spoiled by quality of food served and lack of management skills displayed by an inexperienced manageress.
Food - Sub standard, cold, inedible and not very appetizing to look at. Kitchen staff lacked guidance and knowledge. Lots of unnecessary shouting going on.
Manageress - Shouting at waiters/waitresses and not doing anything to assist them. Clearly some customer/staff training requirements needed by this individual before leading a team.
The only saving grace; the young man who served us - helpful, friendly and he was clearly fighting an already lost battle!
Such a shame when staff have such enthusiasm.
Will not use this chain again or recommend

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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