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“Seriously???”
Review of Frankie & Benny's

Frankie & Benny's
Ranked #36 of 48 Restaurants in Haverhill
Cuisines: American, Italian
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Restaurant details
Dining options: Breakfast, Late Night, Reservations
Description: This is a branch of the same chain which you have listed for Cambridge which opened several years back but the listing hasn't been added for this branch
Reviewed June 2, 2013

We were greeted and seated by a waitress in a friendly manner...... The restaurant was half empty, and so was the service!!! The waiter was a bit 'cocky' in a word, a bit in your face, not customer friendly at all. Drinks, when they eventually came, were not served on a tray, just slopped onto the table. Food came out either burnt or cold....and carried in a balancing act style to our table, (why not use the trays!!!) hugely disappointing. No care on presentation, or customer service.
I don't know what has happened to this restaurant, but in the past year it has gone downhill badly. The staff and service used to be so friendly and great, now it just seems as if they have employed people that they don't want to train, or want to be there just for a chat and gossip.
Won't be returning to the Haverhill branch, would rather drive to either Bury or Braintree where we never have a problem and the service and food are fantastic!

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Thank melinda j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (134)
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121 - 125 of 134 reviews

Reviewed March 29, 2013

We popped in with the kids for a late lunch.
The starters were fine and my kids were happy with their food. I had a double burger stacker which was served burnt. We also had to wait nearly 10 minutes for a jug of water when the restaurant was only about a quarter full with some staff standing around chatting.
It's a shame as we had the same issues last year.
As usual we only come to Frankie n Bennys because the kids like it and not because the parents actually like the food too!

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Thank VinceR41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

I eat here regularly the food was good as usual the BBQ chicken wrap was nice and tasty, I don't see the reason for other people having problems as usually its a very nice and enjoyable experience.

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Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

Went in for a late Sunday breakfast on the 24th of March

There was about 10 customer in and one waiter on duty, a manager and to people working in the kitchen

We ordered a breakfast each and waited for 3/4 of an hour . Eventually had to call across to manager to ask where our breakfast was, She responded by immediatly goint to the counter top by the kitchen and picked up our breafasts from amongst many other dishes waiting to be served and then served them.to us,

Sausages were cold as were beans and black pudding was chilled, called manager over and explained the problem to her before leaving without offering payment

Thank jim d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Where or where to begin. We arrived as part of a party booking, 17 of us in total. Drinks were not offered on arrival, even when they were eventually offered it took forever for them to arrive. Food was dire, I had fish and chips!! the fish was frozen and out of a packet from the likes of any packet meal, chips were okay. The salad to accompany it never arrived. Tried to order a top up drink and that didnt arrive until after the bill and to add insult to injury as we were a large party they added a service charge to the bill!!
Will never go there again! You dont get what you order, service is terrible and I have never had such awful fish and chips in my life!!!

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Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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