We were greeted and seated by a waitress in a friendly manner...... The restaurant was half empty, and so was the service!!! The waiter was a bit 'cocky' in a word, a bit in your face, not customer friendly at all. Drinks, when they eventually came, were not served on a tray, just slopped onto the table. Food came out either burnt or cold....and carried in a balancing act style to our table, (why not use the trays!!!) hugely disappointing. No care on presentation, or customer service.
I don't know what has happened to this restaurant, but in the past year it has gone downhill badly. The staff and service used to be so friendly and great, now it just seems as if they have employed people that they don't want to train, or want to be there just for a chat and gossip.
Won't be returning to the Haverhill branch, would rather drive to either Bury or Braintree where we never have a problem and the service and food are fantastic!