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Best Western Brome Grange Hotel
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Reviews (615)
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All reviewstithe barnon arrivalhoneymoon suiteevening meal was goodromantic breakwestern hotelsthe main hotelsuperior roomfour poster bedpoached eggsboth morningsfull englishcar parkthe general managerroom was largeplenty of hot watercourtyard room
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579 - 584 of 616 reviews
Reviewed March 17, 2013

We stayed in this Hotel last night.
Arrived on horrible wet and windy day, to a lovely warm smile from the Front desk staff.
This Hotel to be honest is not luxury, but it is clean with a nice little country pub and restaurant attached.
We was told of big renovation plans, and when done will be Lovely.
One of the reason we booked dinner was because of the Menu online, unfortunately the menu online seems to be a sample, and nothing was on what we wanted .braised Beef Cheeks.
But that said, we had two steaks with chips (Chips over done) a starter and a bottle of wine, all for less than £50...can't really go to far wrong.
The staff are the biggest asset, so maybe could be trained to a higher standard, because this could be 4 star quite easily, with just a little investment.
Breakfast was fantastic, just wish the ketchup was on the table, instead having to wait until half way through the breakfast to get some, and when it does arrive it is in silly little dishes.. so that is really for the management to decided, maybe have small bottle for the breakfast service in the dresser, rather than the staff running all over the place with dishes of sauce.
Rooms were large and spacious, only recently been refurbished, not stunning, but very clean.
Overall, nice place and would stay again and recommend. So thank you Brome Grange Staff!

  • Stayed: March 2013, traveled as a couple
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2  Thank magoo29272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BromeGrange, Manager at Best Western Brome Grange Hotel, responded to this reviewResponded September 18, 2013

Thank you for your review which is very much appreciated. We look forward to welcoming you back to the hotel again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Just returned from a two day Groupon stay. We had a lovely, large, warm and comfortable room. The decor was nice and the bathroom decor looked new. The tv was larger than some we've had in hotel rooms and the bathroom was definitely up there with the best with a great shower.
The room was located in a separate block from the main hotel along with some others which are arranged around the courtyard. This made for a quiet location. Some may complain about it being slightly remote from the dining area but we found this an attractive option.
The staff were wonderful and couldn't have been more pleasant. There was almost a family feeling to it.
We had breakfast and dinner in the hotel. The room was olde worlde, comfortable and attractive. The adjacent lounge had an open log fire which was nice considering the freezing weather outside.
I had the full English breakfast each day which was nice. I thought that the dinner menu was rather limited but there are good reasons for this which I fully understood and accepted. See next paragraph for explanation. Having said that, I had a cannelloni one night and duck the next both of which were very nice. The apple crumble and custard was a generous portion and I enjoyed it.
The hotel is in new ownership as stated by other contributors. The new owners are working hard to bring the hotel up to a high standard and spending a lot of time and money on this. Clearly there are things which will improve as they get to grips with the new work and this will include the menu, I'm sure. We were shown around the new rooms which are being made ready within the main hotel building and others around the site. There are two new suites within the main building which are being opened up within a few days (I believe). One of these is particularly lovely. More building work is in progress for further developments here. The bridal suite is gorgeous. It's in a separate adjacent building and is somewhat luxurious with a twin whirlpool bath and double shower all set in a sort of barn building - very attractive.
We were also shown how the other rooms were being brought up to a high standard, which was all very interesting.
Don't let the fact that developments are currently taking place, put you off. Almost everything is lovely and what isn't, isn't worth worrying about. Okay, so our door latch didn't double lock. It wasn't important and I certainly wouldn't hold it against them in any way as they are bending over backwards to make your stay wonderful.

  • Stayed: March 2013, traveled as a couple
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3  Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BromeGrange, Owner at Best Western Brome Grange Hotel, responded to this reviewResponded March 15, 2013

Thank you very much for your kind review. It was a great pleasure to meet you both and have the chance to show you around the Hotel and the plans we have for the future. Your feedback and views were very much appreciated.

We are so pleased you enjoyed your Groupon break and we hope that we have the pleasure of welcoming you back again soon.

Kindest regards

Kelly and Brian Keane

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Reviewed March 12, 2013

Tithe Barn was an excellent venue for Mothering Sunday Carvery Lunch. Starters were all well received, the Carvery Roast choices (Pork, beef cooked two ways & Turkey) you couldn't fault, veg cooked just the way I like...al dente. We had a variety of desserts, all yummy and empty plates. The waiting staff were friendly and attentive. Found it strange there wasn't a wine list but understand from the waitress that is being printed. Glad Brome Grange is open again, we will come back to watch it grow as apparently the new owners have big plans.

  • Stayed: March 2013, traveled with family
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2  Thank AW-disss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BromeGrange, Owner at Best Western Brome Grange Hotel, responded to this reviewResponded March 15, 2013

Thank you for your review. Your feedback is very much appreciated and has been passed to our team. We are delighted to hear you had a wonderful Mothers Day. You will also be delighted to hear that our full wine list is now in place.

We hope that we have the pleasure of welcoming you back again to the Brome Grange in the near future.

Kind regards


Kelly and Brian Keane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

We have just returned from a very successful two days break at this Hotel. We knew that new Managers or Owners, as it turned out, were in the process of updating and renewing this rather tired hotel but we had a very pleasant stay and we will return. We were also on a 2 day Groupon deal with our greyhound Blue. We were shown to a completely lovely, clean and warm disabled room which had an adjustable bed and a wetroom for a wheelchair. I am disabled but not in a wheelchair but this room would be completely suitable for anybody in a wheelchair. We both had two very good nights sleep on some wonderful pillows which we have now ordered for ourselves.

We found all the staff to be very friendly, especially Hdia (pronounced ha-dee-uh) who chased our dog down the A140 and caught her!! A very good job seeing as Blue is a greyhound and they can run up to 40miles an hour!! Another person we spoke to was Norman who we believe is The General Manager. He assured us he would deal with any comments we made, as we did point out a few points which could be improved only because we wanted to help them, not because we wanted to complain. Both of our families have been in the hospitality business in the past so we have both had some experience from them on how to run these kinds of businesses. Also I worked as a Market Research Interviewer for over 20 years and have done secret shopping in hotels and public houses giving our views on the experiences we have experienced. We have been ardent travellers in hotels for many years and we have been to several much worses hotels than this one for a lot more money.

Finally we met Brian Keane who is the Owner. What a very pleasant man. Keep up the good work Brian we know you have a complicated and hard job in hand and we wish you every success with it. We hope to come back and see you all again soon to see your progress.

  • Stayed: March 2013, traveled as a couple
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Thank Mazma46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BromeGrange, Owner at Best Western Brome Grange Hotel, responded to this reviewResponded March 15, 2013

Thank you very much for your kind review. It is very important for us to show people what our plans are and that we have a positive plan for this Hotel. There is a long way to go, but we endeavour to achieve great things at the establishment and put it back on the map.

We hope to welcome you back to the Brome Grange again in the future.

Kind regards


Kelly and Brian Keane

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Reviewed March 9, 2013

Just returned from a travelzoo 2 day break i must agree with the latest reveiws staff friendly and helpful,but let down by a lot of small things that could easy be sorted! firstly we were given a refurbished room very nice, but holes in newly decorated walls not filled,old rusted waste on basin sink if renewed sink would look new! bath sealant not done correctly looked very poor,only yale lock on main door, and could not dead lock it as broken, all silly things which can make all difference to a room,we had 2 dinner's and a bottle of wine with deal plus breakfasts 1st night starters ok crayfish and salad not a lot to go wrong but no bread, main meal lamb chop tough! obviously frozen, new potatoes and some frozen veg tasteless! no gravy small amount of mint sauce. cold sweet ok no wine, breakfast next morning table not cleaned from people before us we both went for full english not to bad apart from both our eggs under cooked and beans cold, that evening we went in for dinner same menu as night before why!! i then had to ask for the wine we missed the night before,we both when for steak with a £3 surcharge,steak fine but chips woeful some hard some soft,i cut into my field mushroom and filled plate with grease, wife refused to eat hers after seeing mine,not impressed. next morning early start to get home, first in for breakfast full english again but with poached egg this time for me! wife went for poached eggs on toast,once again my egg still way under cooked and beans cold again.wifes breakfast looked like the eggs had been thrown from a great height on to the toast and had exploded we could not believe they could send food out like this! we just could not be bothered to send it back so my wife just had toast and jam and we left,we now know why on the first night in the bar a guest asked the barmaid if there is a KFC near by? now we know why, i must say again the staff are very helpful, but the hotel is let down badly by the food and small issues,would we return? not unless food improved.

  • Stayed: February 2013, traveled as a couple
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Thank odonogeezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BromeGrange, Owner at Best Western Brome Grange Hotel, responded to this reviewResponded March 15, 2013

Thank you for your recent review. We are in the process of going through all rooms to ensure that all the finishing touches are looked at and actioned. Your response is very important to us and helps us no end with following our path for what we have planned for this previously closed hotel.

We hope that we have the pleasure of welcoming you back again some day where we can show you the progress and bigger plans for the future.

Kind Regards


Kelly and Brian Keane

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