We came for a 3 course lunch yesterday. The waiter who appeared to be in charge (Terry) was rude to both us and an elderly lady sitting beside us. He asked her if everything was OK with her meal & when she said that the beef in her sandwich was very tough, he said "the beef was rare and you asked for it to be well done!", basically telling her it was her own fault!
Our starter and main were good, but the creme brulee for dessert had not been warmed through enough, so had not gone creamy. The same waiter asked if everything was OK when he came to take away the creme brulee dish (only a couple of small spoonfuls had been eaten. When we said that it hadn't been warmed through enough, he sarcastically said, "it's supposseed to be cold!" I love creme brulee and know what they are suppossed to be like ..and it isn't like that! The other waiting staff were clueless, constantly taking the wrong food to the wrong tables and looking totally disinterested.
We were using a special discount voucher for this meal as were most of the other lunchtime diners. I'm sure the intenttion of these vouchers is to encourage people to return and pay full price, but the attitude of the waiting staff means we will not return.
- Official Description (provided by the hotel):
- Welcome to Titchwell ManorA stone’s throw from the stunning North Norfolk coast, Titchwell Manor is a beautiful, boutique 27-bedroom country retreat offering destination fine dining. Owned by Margaret and Ian Snaith since 1988, the elegant former Victorian farmhouse combines traditional values with chic contemporary accommodation and spectacular, uninterrupted views across open marshes to the North Sea.Guests can enjoy celebrated gastronomy courtesy of Head Chef and rising culinary star Eric Snaith and his team. Eric’s flair and flavours have earned him a reputation for exquisitely presented, innovative, modern European food. The finest local ingredients and cutting edge-techniques have won the hotel three AA Rosettes and Eric himself the title of Eastern Daily Press Norfolk Food and Drink Chef of the Year 2012. ... more less
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- Also Known As:
- Titchwell Manor Hotel Norfolk