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“Appalling Service...”
Review of Cookie's Crab Shop

Cookie's Crab Shop
Ranked #41 of 59 Restaurants in Holt
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Lunch, Breakfast, Dinner, Delivery, Reservations, Takeout
Reviewed September 15, 2012

...Unless you are a masochist. If you enjoy being treated like a naughty child and/or the strict adherance to pointless rules designed (as far as i can see) to ensure that your meal is eaten in a miserable and defeated atmosphere, look no further then Cookies. My father was told that he was not allowed to sit at the fouth chair on a table with the rest of our family becuase he had bought a crab sandwich whilst the rest of us had platters. He had to eat his food sitting in the carpark, 4 meteres away from us. For my auntie's 50th birthday meal we were told we were not allowed to move two tables together and were treated to repeated surly looks for asking. When eating at cookies as part of a friend's wedding party, we were treated to the rudest service yet before being shouted at. As the recent bride burst into tears we were told that we were welcome to leave if we didnt like it. We left.

Great food, but the manner it's served in is like Basil Faulty on downers.

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14  Thank 896Anna123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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786 - 790 of 929 reviews

Reviewed September 14, 2012

Have visited this quirky little place again this year. Great food, great prices. Love it! Would definitely recommend.

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1  Thank Margaret195002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

We had a crab and a lobster royal salad from Cookies at the weekend. The staff were brilliant even though the little place was heaving. they couldnt find us a table so we sat on the grass nearby. If you want to try this place at busy times its definately best to book. The Crab was delicious as was the lobster and reasonably priced. I would highly recommend.

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Thank lmlmlmjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

Great food but the staff make the place feel more like a funeral parlour. I'll give it one more chance but if I can't see a hint of welcome next time I'll be off for fish and chips on the quay at Wells. At least the seagulls look happy. Keith Bailey, Northants

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2  Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

For a man who must be raking it in with the number of customers visiting he and wife looked remarkably miserable.

5  Thank NorGib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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