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“Lovely hotel but the service could be better”

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Redworth Hall Hotel
Ranked #1 of 1 Hotels in Redworth
Newcastle, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely hotel but the service could be better”
Reviewed September 10, 2013

I stayed here with 6 girlfriends for a pamper weekend treat. I agree with the other reviews this is a beautiful hotel in amazing tranquil grounds however the service is not good. The girls on reception didn't give us any information on arrival with regards to what was available within the hotel and grounds eg mini golf or the adventure land outside also within our package deal it included lunch however we were not told how to order lunch such as go to the bar for a list of available food which we needed to tick what everyone wanted and select a time then go to the spa area for that specific time to eat we only found this out by chance after we asked the staff. Also in the restaurant we had pre-booked reservations for 8pm both nights however one of the nights we were not booked in at all. The restaurant is lovely and the food is nice but what we were told was the special "leak and potato soup" on both nights when ordered it came out as tomato!! Not a big problem but still not what we ordered and on both nights as well, now come on!!! In the room we were not giving enough glasses for the amount of guests staying in the room and no chocolates as per the package and we were not giving enough robes and slippers for the amount of guests so we had to ask for these items which was not a problem but for a 4 star hotel the staff don't seem very competent or organised... Having said that I would still recommend on the grounds that the hotel, grounds and spa are lovely and the food is also good.

  • Stayed August 2013, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank CLG20072013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Cleanliness
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 9, 2013 via mobile

My wife and I stayed here for our 2nd wedding anniversary this month.

The hotel itself is beautiful and the grounds are amazing and the spa area is really nice but we found the service to be terrible considering the price of the rooms.

On arrival we were told we needed to pay for our upgrade but this had already been paid for before we arrived. There was no robe and slippers for my wife in the room as stated there would be so she had to go and request them.

At evening dinner service we were seated and ordered drinks, waited about 20 minutes and the wrong drinks were brought. I then ordered my food only to be told I had been given the wrong menu so what I originally wanted I couldn't have. The food was nice. It wasn't anything special like I was expecting for a higher class hotel. The best thing about the meal was desert, creme brullee was delicious. To me it seemed like they had all new staff who didn't really know what was happening as all night all I could here from tables next to us was "sorry about that" from the waiters so it wasn't just us with bad service.

One good point from the night after the meal we went to the bar area and a nice bartender lady went the extra mile to make my wife a cocktail which wasn't on the menu. This was the only good service we received.

For breakfast we ordered room service for 9am. We were woken up at 7am by room service and she said "breakfast for 1" I said its for 2 people and it was requested for 9am. She apologised and had the wrong room. After that we were both awake so totally ruined the lie in we were looking forward to as we have a 1 year old son so we never get a lie in!

To top it off we were eating breakfast when it came at the correct time only to be interrupted by a knock on the door and it was a cleaning lady who said "oh sorry are you a late check out?" This was at 10am I said no checkout is 11am as it said on the sheet in our room.
Upon checkout the lady said we needed to pay £10 for the delivery of breakfast in bed but I explained that we were rudely woken at 7am so she waivered it but £10 does not make our stay any better.

We will not be staying here again which is a shame because its a beautiful hotel and was very clean etc very let down by the service received especially as it was our 2nd wedding anniversary so we wanted it to be nice

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MackemChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 8, 2013

We took a short 3-day break in June and we loved it. It was an all-inclusive (almost, except extra drinks at the bar) and worth every penny. The staff were very nice, it was the kind of hotel where they pull out the chair for you, lay a napkin on your lap and don't incessantly ask you what you thought of the food and how are we enjoying the drinks etc. (I find that quite annoying). The surroundings are exquisite - it acres of green land and very peaceful. The only disappointing this was the pool - it was dirty and had bits floating in it! Avoid it and the rest of it all is fab!

  • Stayed July 2013, traveled as a couple
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Helpful?
1 Thank trupsster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackburn, United Kingdom
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 8, 2013

Just returned from a fabulous 3 day midweek break .Excellent room 419 at the rear recentley decorated ,.The food at breakfast and the evening was of good quality well presented and served by amazing staff especially Jackie who was as friendley as could be .Overall a good stay with all staff very obliging and friendly.For £100 per couple per night with half board and a bootle of wine.,

Great value using D mail vouchers.
It is quiet during the week but i beleive can be noisy with hen parties and weddings taking place at weekends

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Charlie580406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashover
Level 4 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 7, 2013

Returning after a 12 year gap and very little had changed. Of course interior decoration and new additions of a Spa and luxury rooms to the rear enhance this beautiful retreat.
Our two night break away we not not disappointed, greeted by very friendly staff. Our room although needing a little decorative attention was comfortable and clean. The bathroom was very well appointed and the lotions and creams were of quality.
We enjoyed the Spa with pool, jacuzzi and steam rooms all very nice indeed. Towels and lockers all provided.
Being a large family hall it's steeped in history and the walls are covered with interesting family pictures and port folio about the family dating back to the mid 17th century. Our evening meals were of excellent quality taking great care in their presentation. Breakfasts too were not to be missed.

Room Tip: Out of choice I would still rather stay in the old part of the Hall rather than have one of the luxu...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MozartAshover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redworth
2 reviews
Reviewed September 6, 2013

Beautiful old building, full of atmosphere with friendly, welcoming staff. Set in beautiful grounds. We had dinner (inc bottle of wine), bed and breakfast for about £50 each. Impossible to fault at that price

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham UK
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

Yesterday I took my friend to Redworth Hall for lunch.
We had a beautiful three course lunch, the meal was excellent also we were looked after by the waitress "Natalie N" who was most helpful in every way. She was so pleasant and the service she gave us was impeccable.
We do eat out at many different places but would defintely recommend Redworth Hall in this area.
M (Darlington)

  • Stayed September 2013, traveled with friends
    • Service
Helpful?
Thank Maureen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Redworth Hall Hotel

Property: Redworth Hall Hotel
Address: Redworth, Redworth DL5 6NL, England
Location: United Kingdom > England > County Durham > Redworth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Redworth
Price Range (Based on Average Rates): $
Hotel Class:4 star — Redworth Hall Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
Dating back to 1693, the four-star Redworth Hall Hotel is a Jacobean-style manor house hotel with many original features, 143 spacious bedrooms, beauty rooms and a hair salon. Set in 150 acres of beautifully landscaped grounds and woodland it’s easy to get away from it all yet also enjoy the historical and vibrant cities of Durham, Darlington and Newcastle, which are just a short drive away. Visit Hadrian’s Wall, the East Coast's unspoilt beaches and historical cathedrals then relax in the Health & Leisure Club’s pool or outdoor tennis courts before enjoying delicious local ingredients in 2 AA Rosette 1744 restaurant. ... more   less 
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Also Known As:
Barcelo Newton Aycliffe
Newton Aycliffe Barcelo
Durham Hall Hotel Redworth
Hall Redworth

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