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Redworth Hall Hotel
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Reviews (3,591)
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Reviewed January 1, 2013

We stayed in one of the spa rooms in December and we attended the disco party night. We have stayed in the spa rooms before and have never been disappointed.
The room is large with seats, an LCD tv and comfortable bed. The bathrooms are very luxurious with a jacuzzi bath and a large walk in power shower. One of the real bonuses of these rooms is how quiet they are. We have never been disturbed on any of our visits.
One of the draw backs of these rooms is that they are quite a distance from reception and the restaurant - we had to take two separate lifts to get to our room. However, they are very close to the spa. This may be why they are so quiet?
We had breakfast in the restaurant which was buffet style and had everything you would want. Furthermore, the food was fresh and hot (sometimes buffet style breakfasts can be stale and cold).
The disco night was satisfactory. The array of music was good and the dance floor was full but the food was quite poor - the first poor meal I've had at Redworth! However, the service was fantastic, there was never a long queue at the bar and not too long a wait between courses.
Overall, I would say this is a good hotel which we certainly be visiting again.

  • Stayed: December 2012, traveled as a couple
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Thank evanzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedworthGM, General Manager at Redworth Hall Hotel, responded to this reviewResponded January 7, 2013

Dear evanzy
Balanced feedback from our Chrsitmas Part Night. Thank you for sharing this with the wider TA audience.
Kind regards
Jonathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

Had a lovely weekend at Redworth Hall Hotel,nice room. We ate in the resturant which was very nice and the breakfast was very good. I enjoy the pool and all the facilities. But then I had a lovely back massage in the beauty salon,what gorgeous girls they were!

Room Tip: We got this on a 'deal' which made it a bit more special
  • Stayed: December 2012, traveled as a couple
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2  Thank Andrea O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedworthGM, General Manager at Redworth Hall Hotel, responded to this reviewResponded January 2, 2013

Dear Andrea O
Thanks your for sharing your experiences of Redworth Hall Hotel. We have some great people, great food experiences, and a spa that is exceptionally popular for residents and locals alike.
We hope to see you again soon.
Kind regards
Jonathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012 via mobile

Stayed with our nieces and nephews and have stayed a number of times. It's a great hotel to take the kids to as the leisure centre is great and when weather allows the gullivers children's outdoor area is great with zip wires etc. Plenty of fun for the kids. The bar area is small I always think but there is a nice lounge upstairs which we forget about. The family rooms are huge and split into two areas which is great. The chairs in the rooms are in need of re upholster which is a minor point. I also think the breakfast is good but the plates are far too small. Apart from that love the place and our nephew always says when he gets there it's like "coming home" and he is 8. Well done everyone once again.

  • Stayed: December 2012
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1  Thank JohnnyGandLynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedworthGM, General Manager at Redworth Hall Hotel, responded to this reviewResponded January 2, 2013

Dear JohnnyGandLynne
Great to have you home again, as your children would say. Thanks for posting great feedback, its pleasing to hear when we get it right and our regular guests take the time to post feedback for future guests.
Hope to see you all again soon.
Kind regards
Jonathan

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Reviewed December 30, 2012

Just returned from a two night spa package deal. The hotel seemed quite busy, the car park full had to wait a few minutes to check in, however the receptionist was pleasant and welcomed us to the hotel. As we'd booked a package I expected to have some sort of itinerary with bookings for treatments, where lunch would be served etc but I found I had to ask people all the time to get this information.

The room itself was adequate, well decorated but nothing too extravagant. The bathroom was basic and lacked the wow factor that I would have expected at a four star hotel.

The food was delicious and could not be faulted. However we had to ask twice for the wine that we ordered with our meal and the waitress seemed to forget to bring the water jug. I also had to return dirty cutlery. The staff were pleasant enough when required but there was only one girl (didn't get the name but was red haired, wore glasses and worked on Saturday evening) who made us feel welcome and went out of her way to ensure that we enjoyed our evening meal. Always smiled too which was something we noticed the other waiting staff did little of!

I should also point out that the chambermaid supervisor who checks the rooms was very helpful and friendly.

The spa treatments were good and the staff that delivered the treatments were lovely. We enjoyed using the leisure facilities during the day.

At 11.50pm we rang down for room service to get some soft drinks as the bar was closed from 11pm on a Saturday night. In the room guide it stated that guests could get drinks as room service 24hours a day. When we rang the receptionist said that this was not possible when the bar was closed! After pointing out that it clearly stated 24 hour service, he informed us that he did not know when we would get the drinks as he was waiting for his manager to return from a handover before he could leave the reception area as he was on his own! Again I would not expect this service from this standard of hotel. We eventually got the ordered drinks approx 40 mins after we rang!

Overall we found the hotel to be a lovely place, the setting was beautiful and the food and spa facilities were good. The service is an area for improvement and staff should be ensuring that they deliver a higher standard for this star rated hotel.

Unfortunately we made the decision not to return again for this reason.

  • Stayed: December 2012
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1  Thank SHORTBREA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedworthGM, General Manager at Redworth Hall Hotel, responded to this reviewResponded January 2, 2013

Dear SHORTBREA
Constructive feedback - thank you. Whilst there are elements of your stay that were great, there are elements we can work on and improve. Tripadvisor is a great forum for sharing feedback, and cosntructive feedback is the most beneficial we can have.
Kind regards
Jonathan

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Reviewed December 29, 2012

Entertainment that night was ok, staff attentive enough, food not great. Overall average as nothing out of the ordinary. The drinks are well overpriced. Didn't stay overnight so cannot comment on rooms or breakfast but guessing these would be ok. Also not located locally so costs of taxis etc have to be considered.

  • Stayed: December 2012, traveled on business
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1  Thank N R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedworthGM, General Manager at Redworth Hall Hotel, responded to this reviewResponded January 2, 2013

Dear NR
Thak you for sharing your feedback from an event this Christmas. A mixed bag, but something we can work on moving forward.
Kind regards
Jonathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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