We arrived for an overnight treat with dinner bed and breakfast. Our greeting at reception was pleasant and problem free. The receptionist was polite and very efficient. We booked a deluxe room. The room was clean and there were no problems however it is rather small for a deluxe room. We had a late lunch in the lounge bar, there was a deal on saying you buy one get one free, the bar man had no idea this was on but politely asked us to sit and wait while they sorted it out. Communication or training seems to be an issue. If a hotel runs deals then the staff must know about them surely?
We had a lovely lunch then later we went for dinner in the restaurant. We were sat at a lovely table and looked after very well. The service did seem a little rushed but possibly that was simply efficiency and we were in a very laid back sort of feeling. It didn't spoil our meal. The food was ok. Starter was nice, the rest ok but not that special. In our room there was a puma hotel promotional card to fill in as a promotion for glenfidich whiskey. We filled it in and took it to the bar after our dinner to be told that they don't do glenfidich whiskey there and funily enough a few other guests had asked about that too so we were told, erm, if your housekeeping staff are putting promotional stuff in the rooms the communication and stock really has to be there. If not all that happens is your paying guests get irritated and annoyed. What really is the point of that?
Breakfast was pleasant, very busy and the staff were very charming once again.
Overall the bad points were a massive lack of foresight in putting in promotional offers and not backing it up either with passing on knowledge or actually putting in the stock! The rooms are economical in size.
The good points were the place seems clean and tidy, the grounds are beautiful and the waiting staff in the restaurant and the receptionist were excellent.
- Official Description (provided by the hotel):
- Dating back to 1693, the four-star Redworth Hall Hotel is a Jacobean-style manor house hotel with many original features, 143 spacious bedrooms, beauty rooms and a hair salon. Set in 150 acres of beautifully landscaped grounds and woodland it’s easy to get away from it all yet also enjoy the historical and vibrant cities of Durham, Darlington and Newcastle, which are just a short drive away. Visit Hadrian’s Wall, the East Coast's unspoilt beaches and historical cathedrals then relax in the Health & Leisure Club’s pool or outdoor tennis courts before enjoying delicious local ingredients in 2 AA Rosette 1744 restaurant. ... more less
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- Also Known As:
- Barcelo Newton Aycliffe
- Newton Aycliffe Barcelo
- Durham Hall Hotel Redworth
- Hall Redworth