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“Catch of the day - Brilliant!”
Review of Better Moments AS

Better Moments AS
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Better Moments AS is a tour operator that aims to offer their guests that little extra. Our excursions are managed by our professional and experienced tour guides and the groups are small. We offer exclusive snowmobile- and boat safaris.
Useful Information: Stairs / elevator, Lockers / storage, Activities for older children
Reviewed September 8, 2017

Our evening trip with Better Moments to the glacier (I think the Nordenskiold glacier) was truly magical, most certainly the highlight of our trip to Norway and Svalbard.
Our hosts Rene and Ane were fantastic, professional, knowledgeable and with a good sense of humour.
Highly recommended, the trip to Svalbard would not have been complete without this, and a few hours I will remember for the rest of my life...

Date of experience: August 2017
Review collected in partnership with this attraction
Thank J5598OGtimg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BetterMoments, Guest Relations Manager at Better Moments AS, responded to this reviewResponded September 10, 2017

Thank you for your review! We are very happy that you had a good time on our Catch of the Day trip.

Best Regards,
Sabrina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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"small group"
in 18 reviews
"safety briefing"
in 5 reviews
"amazing scenery"
in 4 reviews
"amazing guide"
in 4 reviews
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82 - 86 of 524 reviews

Reviewed September 8, 2017

Catch of The day: Everything went great. Best trip to our holiday. Great staff and good stories. Delicious food and chocolatecake. I Recommend

Date of experience: July 2017
Review collected in partnership with this attraction
Thank Reetta V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BetterMoments, Guest Relations Manager at Better Moments AS, responded to this reviewResponded September 10, 2017

Thanks for your review. We are happy that you enjoyed the trip.

Best Regards,
Sabrina
Better Moments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2017

We were very lucky to have had the perfect weather conditions to go on the Walrus Safari. The walrusses came swimming towards us. They were only 5 meters away from which made this trip even more unforgettable to us. On the way over and our way back we also saw three whales.

Date of experience: July 2017
Review collected in partnership with this attraction
Thank yvonne_smeets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BetterMoments, Guest Relations Manager at Better Moments AS, responded to this reviewResponded September 10, 2017

Thanks for your review. We are glad that you had a good trip with us!

Best Wishes,
Sabrina
Better Moments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2017 via mobile

In Svalbard, it is a good idea to book day trips with a professional guid, because of the dangers of the wild nature (polar bears, tricky landscape, etc.) and because the guides have knowledge of the area and can make the trips very interesting and worthwhile. I went on trips with several companies during my stay, and I believe Better Moments was the most reliable and one, with the most exiting trips :) The Catch of the Day was a very nice cruise, in witch we sailed in the arctic fjords and were lucky enough to see a family of polar birds, puffins, and an impressive glacier culpas! The staff were super nice and friendly, and explained us interesting tails about the nature. Have fun in Svalbard!

Date of experience: September 2017
2  Thank Noa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BetterMoments, Guest Relations Manager at Better Moments AS, responded to this reviewResponded September 5, 2017

Thank you for your review. We are very happy that you had a good time on our "Catch of the Day" tour!

Best Regards,
Sabrina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed September 2, 2017

We stayed for only a few days in Svalbard and booked our day trips ahead of the visit to. Then Better Moments called us at 10pm the evening before and just cancelled it, if they at least had informed us earlier we could have booked another trip with someone else. But they didn't brother to do that. Very dissapointed in their lack of customer care and disrepectful behaviour.

Date of experience: September 2017
Thank Ulf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BetterMoments, Guest Relations Manager at Better Moments AS, responded to this reviewResponded September 5, 2017

Thank you for your review. We are sorry we had to cancel the trip, however we did call you well in time the day before, during the afternoon. When your phone went to voicemail we left you a message explaining the cancellation and even gave you some suggestions for similar trips later that week or with other operators, which we offered to organise and book for you as well.
We then called you again at 9pm (!) to confirm the cancellation as we had not heard back from you. We are sorry about the incident but trips can be cancelled on rare occasions due to too few sign-ups and all we can do is to offer to rearrange your booking for you or give you a full refund.
We will always try to keep good communications with our customers and offer alternatives in case of cancellations on our part.

Best Regards,
Sabrina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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