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“Great hotel and fantastic staff :)”

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Aldemar Royal Villas
Luton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel and fantastic staff :)”
Reviewed October 11, 2012

Staff were all very welcoming from the reception to the bar and restaurants. Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide variety of optional daytime activities and great evening shows. Every member of the animation team added to the enjoyment of the holiday. Frank, one of the funniest blokes you will ever meet!... Beach was a couple of minutes’ walk from the room and had a bar located very close with food and drink available. Plenty of different breakfast and dinners in the main restaurant.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicola F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Gasparis, General Manager at Aldemar Royal Villas, responded to this review, October 17, 2012
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
Dartford, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 26, 2012

Once again we have come back from another lovely holiday, we are always made so welcome and could not ask for more. The staff are great and the animation team are the best ever. There is such a variety of food in all the resturants that you are spoilt for choice. Looking forward to next years holiday already.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Norman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Gasparis, General Manager at Aldemar Royal Villas, responded to this review, September 27, 2012
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartford, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 24, 2012

We have been to this Hotel 3 years and each time our holidays get better and better. The staff are very welcoming and so helpful and make the stay lovely. The pools, beach, food, villas and overall facilities are of a very high standard. One of the main things for us is that there is a great choice of foods in the restaurants, Beach Bar, Gourmet restaurant and Taverna. We will be rebooking as soon as we can.
Norman and Irene from Kent UK

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Norman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Aldemar Royal Villas, responded to this review, June 25, 2012
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
omagh
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 10, 2012

We have just returned from our honeymoon we had a fabulous time. The staff, accomadation, food, drink and entertainment were outstanding. The animation team were very pleasant and enthusiastic loads of activities to keep you entertained. We felt we were in paradise. I would recommend staying here because you will never forget this stay. Crete is paradise. Thanks again from the Irish couple.

Room Tip: Ask for a seaview
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ciara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krv_9, General Manager at Aldemar Royal Villas, responded to this review, May 13, 2012
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 8, 2011

service great
food the best
spa really relaxing experience
enviromnent divine

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank m m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krv_9, General Manager at Aldemar Royal Villas, responded to this review, October 10, 2011
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 15, 2011

When we arrived to the airport the hotel driver was waiting for us, so everything was quick. We nearly didnt need to go to the reception, se we just went to our suite. That was well nice, but still there was a coffee machine, three flat-screen TVs and smaller balcony.

Then there is a big problem with swimming in the sea. Because here you have a lot of waves, and that means a red flag which means swimming prohibited.
So ok we can swim at the pool, but beware" If you have cutted yourself then you wont be saved in the pool, because it contais salt water.

The breakfast are fine, not realy good scrambled eggs or bacon, but that is ok...
The dinners at main restaurant are good, There is a lot of vegetables, and pieces of meat, some pasta and some sauces. You know, it is ok, but nothing special.

But the sleeping in this hotel i found pretty difficult, beacuse there is music playing till one hour at the mornig and the beds arent comfy either. So we had some dificulties with sleeping.

Then there is briliant stuff for kids like water slide, gaming room, evening show, playground or the kids restaurant.

If you like to jog, here you can! The are of the hotel is big, and there is small garden where you can exercise, True those things on the garden are bit dirty, so dont wear white track suite when working out.

Yeah by the way be carefull in the may restaurant. There is very slippery floor, so be carefull!

Enjoy your holiday!

Traveled with wife and teen daughter.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Jakub D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krv_9, General Manager at Aldemar Royal Villas, responded to this review, August 19, 2011
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments for your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction while at the same time your comments and marks are being taken seriously under consideration, promoting the amelioration of our services.

Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,

Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed June 12, 2011

We decided we would take our grandchildren aged 11 and 15 years on holiday to Crete and chose the Knossos Royal Village complex as it seemed good value. On arrival we found we were upgraded to the Royal Villas which was a pleasant suprise, these villas have their own pool shared with a couple of other villas. These villas even had a stretch of private beach, although this is fine shingle not sand but is well furnished with appropriate sun loungers and is pristine. The staff are very pleasant helpful people and nothing seemed any trouble to them, they even rearranged the furniture in the childrens room for us to give them more space. Special mention here of Antigoni on reception and Fani, Christian and Maria in the buffet restaurant, they are good fun. The complex is very suited to family holidays and is overall very well kept. The only very minor criticism I would have is the food in the buffet, although really well cooked and presented is a little unimaginitive, the food in the speciality restaurants however, is amazing and the salmon dish was the best salmon I had ever tasted, top marks to the chef!! Well done all of them we had a really great holiday, the children thought it was awesome.

Room Tip: Just ask at reception.
See more room tips
  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarianneMou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krv_9, General Manager at Aldemar Royal Villas, responded to this review, July 22, 2011
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aldemar Royal Villas

Property: Aldemar Royal Villas
Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #24 of 121 Specialty Lodging in Hersonissos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Aldemar Royal Villas 5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Aldemar Knossos Royal Villas Hotel Chersonisos
Aldemar Royal Villas Crete, Greece

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