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“1st May 2012 - 8th May 2012 family of 5, all inclusive holiday.”

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Star Beach Village & Water Park
Ranked #24 of 184 Hotels in Hersonissos
Certificate of Excellence
Reviewed May 11, 2012

Booked our first family holiday through Thomas Cook, for 1 week, all inclusive at Star Beach Village, Crete. Landed in Heraklion airport at 11.55pm, to a temperature of 21°C. Arriving at 12.30am (2hr delay at Cardiff airport) at Star Beach Village Hotel. Gentleman at reception was great. Check in was quick and easy. Was helped to our room with the suitcases. A cold meal was prepared for us in the hotel restaurant, which was lovely. After our meal we went up to the pool bar but due to the time, all inclusive had finished for that evening. Cost around 12 euros for 1 beer and 4 soft drinks.

Our room was clean and of good standard. Plenty of clean towels available, which were changed everyday if you left them on the floor. The cleaner was very friendly and did a wonderful job everyday. She even put my night dress all "fancy" on the bed! We did have some ants in our room and I did over hear someone complaining about ants at reception BUT the weather was hot, we were on the ground floor, so what can you expect? Air con was free and although a little loud on full blast, it was amazing. The safe had a 20 euro deposit (which was refunded on check out) and a 2 euro a day charge for usage. Beds were hard but I suppose it depends what your used to. Hotel grounds were of high standard, gardens were well kept and full of wonderful flowers, plants and trees.

Breakfast was buffet style with plenty to choose from. Lunch in the restaurant was buffet style, served between 1pm and 2.30pm, not too much choice at this time of day. Evening meal was also buffet style, with plenty to choose from (although it did get a bit samey after a couple of days.) Snacks were available at the pool bar, chips, toast, baguettes, salad or pizza. Pizza was offered as a slice, although you could order as much as you liked. The alcoholic drinks in the restaurant were limited to beer or wine. Only 1 round of drinks were offered at evening meal but you could ask for more. With the all inclusive package, there were other places advertised that you could choose to eat BUT none of them were open.

There did seem a divide between all inclusive guests and paying guests. There was a limited choice available on drinks and food in the pool bar for all inclusive guests. Drinks were served in plastic cups for all inclusive but glass for the paying guests. Service was also of a higher standard for paying guests!

The pool was clean but VERY cold. Plenty of free sun loungers but I think it could get very busy during high season. Entertainment in the evening was poor. The childrens animation team were very good and friendly but they seemed to be lacking the resources required to offer the ideas they had to entertain! I think the children could have had an excellent time if more money was spent on the animation team! Internet usage was 3 euros for an hour, computers were slow and in desperate need of upgrading and updating. Pool tables were of poor quality and useless. All on uneven ground and at a cost of 2 euros a game. Basket ball court was also poor quality.

The hotel shop was well stocked and around the same prices as the supermarket opposite the hotel (all shops in the tourist areas were expensive.) Water was cheaper in the shop across the road though.

Most staff were friendly and helpful but a few public disagreements between staff were embarrassing. Especially the way the trainee/student staff were treated!

The Star Beach Park was good. Although most things were only beginning to open, or being prepared for opening. The free pools were good and lot's of fun on the slides. The beaches were clean, the sea was lovely (although still cold)and lot's of fish swimming around your feet. There was a 3 euro charge on sun loungers in the park/beach. Umbrellas were in short supply.

There were plenty of Taverna's close to the Star Beach Village but all very expensive. Around 20 euros for an evening meal. Soft drinks were around 2 euros. I suppose this is the same for most of Greece at the moment!

The train that stops outside the Star Beach entrance was a "sight seeing trip", around 10 euros for an adult and 6 euros for a child. It was an hour trip which was worth the money. The information boards and leaflets all say something different, so do ask the drivers if you have any questions. We thought you could get off at the port and get back on the next train (that was what was advertised) but that wasn't the case.

The small Aquarium just up in the village (a couple of minutes walk from Bus Stop 20) was GREAT, a good cause with an AMAZING friendly and helpful couple. WORTH a visit! The hotel and tour reps should be advertising them. Our rep didn't have a clue about them, which was such a pity! Only 6 euros for an adult and 4 euros for a child BUT you could visit as often as you liked after paying only once.

The Star Beach Village is in a great position for buses and shops. Most things are within walking distance. Beaches are only 2 minutes walk away.

Overall the Star Beach Village is a good place that could be better with a few small improvements. Out of season the place is great for families but during the summer months I wouldn't want to take my family there!

Weather was AMAZING during our full week, 21°C during the evenings and around 27°C during the days :)

Room Tip: We were in room 2007 ground floor. Excellent for being close to everything but could get VERY loud d...
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  • Stayed: May 2012, traveled with family
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16  Thank LindonL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Star Beach V, Guest Relations Manager at Star Beach Village & Water Park, responded to this reviewResponded November 23, 2016

thank you for your feedback

Kind Regards

Star Beach Village Team

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301 - 307 of 792 reviews

Reviewed May 10, 2012

My 3 children, my wife and I stayed at the Star Beach Village from the 1st of May to the 8th of May 2012.
Deserves it's 4 stars. Staff are very friendly and are happy to help. The food is good, if not a little samey even after a week. Very dissapointed though in the way the hotel treats it's All Inclusive holiday makers.
Only 1 local beer which is very poor, wine, vodka are available to all inclusive holiday makers, and at the only snack bar toast, 1 slice of pizza and chips or a baguette is availabe out of meal times.
All inclusive holiday makers do not have their meals brought to them at the table and all drinks are served in small measures and in plastic cups.
The cleaners were hard working and ensured that our room was cleaned everyday, very polite too.
The gardens were amazing, very high standard.
The rooms were basic, but clean.
We were told that there were other bars and tavernas where we could eat and drink, but they had either not yet opened or had shut down completley.

  • Stayed: May 2012, traveled with family
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2  Thank Golden A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Star Beach V, Guest Relations Manager at Star Beach Village & Water Park, responded to this reviewResponded November 23, 2016

thank you for your time

Kind Regards

Star Beach Village Team

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Reviewed November 21, 2011

A nice hotel. Maybe when it was built it was a 4+ hotel. To date I would give it more like 3+ stars. The facilities around the hotel are nice - you have the beach and water park very very near (entrance free, but the big slides are for extra charge), horse ranch (careful - if you don't have experience don't ride - my wife fell from surprisingly galloping horse and got injured), mini-golf, carting. The food is OK but not something to write home about. The family room is nice but be prepared to a funny way of entering the room (through the yard). Maintenance is reasonable not more.

Room Tip: Regular room is too crowded for four. If you are four and more, go for the family room - it has a s...
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  • Stayed: October 2011, traveled with family
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21  Thank the_rationalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Star Beach V, Guest Relations Manager at Star Beach Village & Water Park, responded to this reviewResponded November 23, 2016

thank you for your comment

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Star Beach Village Team

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Reviewed October 7, 2011

Just back from the Star Beach Village after spending a lovely week there. I dont normally leave reivews but this was my first year going on holiday with a child and having read all the negative reviews about the hotel I felt compelled to write to put other families minds at rest who are considering here. There are however a few things to be aware and cautious of before booking. The staff were all very friendly, the hotel was very clean, our room was cleaned daily with fresh towels given each day. The rooms although fairly basic had everything that you would need, it was nice to have the second room to put the wee one down without us worrying that we would wake her. The beds were fairly hard but I actually like it like that and I found them very comfortable. The air con however did make a bit of a noise but not enough to keep us or the little one awake and you could turn it off if you wanted. We went for half board and we could not fault the breakfast buffet, it had everything you could possibly want, the evening meals were also good with different options each night, perhaps not brilliant choices for young eaters but we found things for her to eat each night. All drinks at dinner were separate cost so that was not something we expected but again not a major issue. The waiting staff were especially very nice. The location of the hotel was good too, right across the road from the star beach water park, it promotes free entrance which is true but if you want to go on any of the super tubes you need to pay (8 euros a day) but all the pools are free to go in to and there are plenty to choose from plus it is right on the beach too. It takes about 10 mins to walk in to the centre of Hersonissos but the walk is nice as there are plenty of little shops and tavernas enroute. We did get the impression that perhaps in the height of summer there could be a bit of noise coming from the star beach water park as it seems to be a bit of a party haven - great if this is what you are looking for and a few years ago we may have done but I would think carefully about booking to go in July/August for this reason. However that aside this hotel really does cater for families, and I would go again.

  • Stayed: October 2011, traveled with family
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25  Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Star Beach V, Guest Relations Manager at Star Beach Village & Water Park, responded to this reviewResponded November 23, 2016

thank you for your time

Kind Regards

Star Beach Village Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2011

My husband and I have just returned from 2 weeks at Star Beach Village and what a brilliant holiday we had. I had read recent reviews before we went and was I worried! No need. The hotel was really quiet. It seems that during July and August things can get a bit out of hand at the Star Beach Water Park, but when we arrived on 13th September, all the parties at the water park had stopped. Our room was lovely, and the maid cleaned it daily. There was plenty of room for all our clothes. The bathroom as stated in previous reviews could be better laid out, but for 2 weeks we could live with it. The kitchen area is small and quite basic, but we never used it. As long as you aren't making a 3 course meal, I would say it would suffice. Having said that there was enough of everything to get by. The only negative thing I would say is that the beds are hard and not very comfortable. There was no noise at night from rowdy youngsters or anyone else for that matter. The pool bar was fab with Manos who was a real gentleman during the day and George a bit of a character at night! Both helped to make our holiday. We found the staff at reception pleasant and helpful and our Thomas Cook rep Gemma also helpful and friendly. The breakfast buffet in the hotel restaurant has to be the best value going. 5 euros for all you can eat with a fantastic choice, from cereals, fruit, bacon, sausage, boiled, scrambled, fried eggs, omlettes, all types of bread including toast, french toast, rolls, cheeses, hams etc etc. The walk from the hotel to the harbour at the other end of Hersonnissos takes about 30 mins, but there are plenty of shops, bars and restaurants to drop in to if you like! All in all we had no real complaints and would definitely go back, but September seems to be the best time to go.

  • Stayed: September 2011, traveled as a couple
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9  Thank BelfastJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Star Beach V, Guest Relations Manager at Star Beach Village & Water Park, responded to this reviewResponded November 23, 2016

thank you for your feedback

Kind Regards

Star Beach Village Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2011

I just arrived home, from a one week vacantion at star beah village!... the best week i ever had.
+++++ ...
great room
very very clean
great personal
a small but ma very clean beach
great rates for a quite perfect service
...and handsome male personal :))

  • Stayed: September 2011, traveled with family
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3  Thank Ana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Star Beach V, Guest Relations Manager at Star Beach Village & Water Park, responded to this reviewResponded November 23, 2016

thank you for your time

Kind Regards

Star Beach Village Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2011

it was very loud, the kindergarten supervisor was not working for several days with no explanation given, around the swimming pool it was dirty, the sunbeds were dirty, stained. The employees complained about their low salaries, the self catering description was a joke. The two rooms in our apartment were only half separated from each other, meaning a wall down the middle between the rooms, The apartment was not cleaned everyday. I contacted the Manager to complain but he never responded.

  • Stayed: September 2010, traveled with family
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11  Thank kieran f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Star Beach V, Guest Relations Manager at Star Beach Village & Water Park, responded to this reviewResponded November 23, 2016

thank you for your comment

Kind Regards

Star Beach Village Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Star Beach Village & Water Park

Address: Themistokleous 5, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Hersonissos
#14 Spa Hotel in Hersonissos
#19 Luxury Hotel in Hersonissos
#36 Family Hotel in Hersonissos
Price Range: $116 - $570 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Star Beach Village & Water Park 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Star Beach Village Hotel Chersonisos
Star Beach Hotel Crete
Star Beach Village Hersonissos
Star Beach Village & Water Park Crete, Greece

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