Booked our first family holiday through Thomas Cook, for 1 week, all inclusive at Star Beach Village, Crete. Landed in Heraklion airport at 11.55pm, to a temperature of 21°C. Arriving at 12.30am (2hr delay at Cardiff airport) at Star Beach Village Hotel. Gentleman at reception was great. Check in was quick and easy. Was helped to our room with the suitcases. A cold meal was prepared for us in the hotel restaurant, which was lovely. After our meal we went up to the pool bar but due to the time, all inclusive had finished for that evening. Cost around 12 euros for 1 beer and 4 soft drinks.
Our room was clean and of good standard. Plenty of clean towels available, which were changed everyday if you left them on the floor. The cleaner was very friendly and did a wonderful job everyday. She even put my night dress all "fancy" on the bed! We did have some ants in our room and I did over hear someone complaining about ants at reception BUT the weather was hot, we were on the ground floor, so what can you expect? Air con was free and although a little loud on full blast, it was amazing. The safe had a 20 euro deposit (which was refunded on check out) and a 2 euro a day charge for usage. Beds were hard but I suppose it depends what your used to. Hotel grounds were of high standard, gardens were well kept and full of wonderful flowers, plants and trees.
Breakfast was buffet style with plenty to choose from. Lunch in the restaurant was buffet style, served between 1pm and 2.30pm, not too much choice at this time of day. Evening meal was also buffet style, with plenty to choose from (although it did get a bit samey after a couple of days.) Snacks were available at the pool bar, chips, toast, baguettes, salad or pizza. Pizza was offered as a slice, although you could order as much as you liked. The alcoholic drinks in the restaurant were limited to beer or wine. Only 1 round of drinks were offered at evening meal but you could ask for more. With the all inclusive package, there were other places advertised that you could choose to eat BUT none of them were open.
There did seem a divide between all inclusive guests and paying guests. There was a limited choice available on drinks and food in the pool bar for all inclusive guests. Drinks were served in plastic cups for all inclusive but glass for the paying guests. Service was also of a higher standard for paying guests!
The pool was clean but VERY cold. Plenty of free sun loungers but I think it could get very busy during high season. Entertainment in the evening was poor. The childrens animation team were very good and friendly but they seemed to be lacking the resources required to offer the ideas they had to entertain! I think the children could have had an excellent time if more money was spent on the animation team! Internet usage was 3 euros for an hour, computers were slow and in desperate need of upgrading and updating. Pool tables were of poor quality and useless. All on uneven ground and at a cost of 2 euros a game. Basket ball court was also poor quality.
The hotel shop was well stocked and around the same prices as the supermarket opposite the hotel (all shops in the tourist areas were expensive.) Water was cheaper in the shop across the road though.
Most staff were friendly and helpful but a few public disagreements between staff were embarrassing. Especially the way the trainee/student staff were treated!
The Star Beach Park was good. Although most things were only beginning to open, or being prepared for opening. The free pools were good and lot's of fun on the slides. The beaches were clean, the sea was lovely (although still cold)and lot's of fish swimming around your feet. There was a 3 euro charge on sun loungers in the park/beach. Umbrellas were in short supply.
There were plenty of Taverna's close to the Star Beach Village but all very expensive. Around 20 euros for an evening meal. Soft drinks were around 2 euros. I suppose this is the same for most of Greece at the moment!
The train that stops outside the Star Beach entrance was a "sight seeing trip", around 10 euros for an adult and 6 euros for a child. It was an hour trip which was worth the money. The information boards and leaflets all say something different, so do ask the drivers if you have any questions. We thought you could get off at the port and get back on the next train (that was what was advertised) but that wasn't the case.
The small Aquarium just up in the village (a couple of minutes walk from Bus Stop 20) was GREAT, a good cause with an AMAZING friendly and helpful couple. WORTH a visit! The hotel and tour reps should be advertising them. Our rep didn't have a clue about them, which was such a pity! Only 6 euros for an adult and 4 euros for a child BUT you could visit as often as you liked after paying only once.
The Star Beach Village is in a great position for buses and shops. Most things are within walking distance. Beaches are only 2 minutes walk away.
Overall the Star Beach Village is a good place that could be better with a few small improvements. Out of season the place is great for families but during the summer months I wouldn't want to take my family there!
Weather was AMAZING during our full week, 21°C during the evenings and around 27°C during the days :)
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- Also Known As:
- Star Beach Village Hotel Chersonisos
- Star Beach Hotel Crete
- Star Beach Village Hersonissos
- Star Beach Village & Water Park Crete, Greece