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“Another Fantastic Holiday”

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Aldemar Knossos Royal
Ranked #14 of 171 Hotels in Hersonissos
Certificate of Excellence
Dartford, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Another Fantastic Holiday”
Reviewed November 10, 2013

This was our second visit this year and our 5th year of visiting the Knossos Royal Hotel. My sister and brother-in-law came with us for the first time and could see why we go there regularly as they really enjoyed their time with us and didn't want to go home. The food and hospitality was second to none and we couldn't have asked for more. We have already booked for next year to take out family. Counting down the weeks.

Room Tip: Sea view are our favourite.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Norman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, November 10, 2013
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Inverness, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 8, 2013

We have just spent a lovely two week holiday in Knossos Royal--in fact it was the 12th time we have chosen this hotel for our annual October holiday.Once again,
the reception and the management team were exceptionally helpful and accommodating and really went out of their way to make our holiday so memorable.
In fact the whole staff throughout the hotel we have found to be very pleasant ,approachable and helpful in every way,The hotel situation is excellent,the grounds and gardens are beautifully kept-- as was our room. The ambiance in October is peaceful and relaxing.The various restaurants provide excellent food choices and the main buffet restaurant has something,in fact too many things,to satisfy any palate. We enjoy swimming in the sea and if it is too rough,there is a sheltered bay just two minutes walk(803 yards !) from the main beach.We come to relax totally,to wander along the seafront,to swim in the sea,to watch the sun set over the ocean from "our " room---and we have found no better place to do this than Knossos Royal.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JMcK803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, November 10, 2013
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 2, 2013

I staied in this hotel between 5 and 12 of October this year. It was a very nice hotel with very calm and cnarming architecture. The separate buildings of 2 floors are surrounded by cosy gardens. The room is spacious (I was in a standart double room) with small but pleasant balcony giving at the sea. There in everithing necessary in the room - TV, fridge, safebox, The bed is confortable. It is clean - the maid is comming everyday to clean. The oersonnel is very friendly, helpful and intelligent. A gent from the reception helped me to go alone by bus to Knossos and Heraklion instead of paying 3-4 times more to touristic agency. Thanks to his advice I saw more that the people having gone at an organised tour. The food is fresh, plenty of choice. The beach is clean and although it is rocky, narrow and sharp (you cannot change the geography) there is enought space to have normal relax. The wifi is free of charge and avalable everywhere, on the beach too, The bar on the beache is well equipped with variaty of drinks 6 soft and alcohol. The piscines - it seems to me they are not enought for such a big hotel (they should think to build some new one), but they are clean, also the surrounding area and you can find a nice place to have sun with glass of drink in your hand. During this stay i had my birthday and I was pleasantly surprised by having a grreting's card and an invitation to receive a special chocolate birthday cake. There are two a la carte restaurants in the co;plex who you can vivit free of charge (i was on a AI basis) and the one of them 6 Fontana Amorosa _ was amaising - very cosy, live music (the singer sang evergreen tubes - french, italian, russian, american, greek...), very tasty. I amm vegetarian and although I could not enjoy the food, I enjoied the athmosphere. The fitness is spacious and well equipped. What I would critisize is the paid sauna - not accaptable in a 5 stars hotel; the bad working time of the fitness, the lackage of fresh juices. The fitness should work as of 8 a.m. till 8 p.m. not only between 10 a.m. and 6 p.m. Many people will be happy to enjoyu as much as possible the sunny beach and have the possibility to do their workout in the convinient, not so sunny hours. The sauna is paid - it is rediculous is a 5 stars hotel and AI basis to pay for that. The juices are very chemical and it is possible to propose a vitamine bar - Greece is rick of fruits and vegetables. SO this remark includes the salades and the frech fruits 6 every day the same. In such a luxerous hotel you can add persimon, granate, figues, pineapples etc. more times - peaches, pears,bananas, The salades may vary - rukola, iceberg, valerianella, spanich. But nevertheless all my impression is good and the restaurant manager is doing his job perfectly - paing attention to everubody as everyone to be served and satisfied. About the rooms I can recommend to put everyday oap, toilet paper, champoing and shower cap, since some nationalities are quite shy or can easily loose self-control to call everytime the reception and to ask these stuffs to be brought. I am from the Balkans, so I am awared of all this manner of being, but the distant nationalitie can accept that as a laziness or lack of respect. The same is valid for the towel replacement - you are supposed to call the reception and to chase them whan the change is obviously necessary. The good think is they accomplish all your demends within 30 seconds. Maybe the hiotel is trying to do some savings in these austerity time of crises, but it is not very good sign of luxury. So in generally I liked very much my stay in this hotel and I would recommend it to every body.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lakshmira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, November 17, 2013
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walton-On-Thames, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 26, 2013

My husband and I spent a week at the Knossos Royal in July, I have to say we were both very disappointed with the hotel. We changed room after the first night, as I had booked and paid for a sea front room, where in fact the room we had looked straight at the restaurant, and you could only see the sea if you stood in the corner and cranked your head to the left ! The room we moved to was better, but not brilliant.
The Hotel has so much potential but sadly the large Russian clientele put us in the minority and the food was extremely monotonous and boring, and catered really for the Eastern Europeans. So much so, that we chose to dine out every lunchtime and pay at a close by taverna.
The Beach is not suitable for children and as an adult I found it dangerous to get into and even more so to get out of. Lots of rocks, and a huge tide. Not a beach at all, and certainly not child friendly.
I would never return to this place.

Room Tip: the rooms at the front that have access to the two private pools.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sally s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, November 4, 2013
Dear Guest,

We would like to thank you for taking the time to write your remarks on social media regarding your accommodation experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Our 5* hotel is honored to welcome every year an international clientele, from Western to Eastern Europe. Our Company’s policy and our primary intention is to treat each guest separately trying to fulfill all wishes in order to have a memorable and pleasant accommodation.

In our 5 different restaurants, each of which has a different style (gourmet, traditional greek, self service buffet) and a large variety of food options (greek, asian, italian, medditerranean), we wish to cover all the culinary preferences and tastes.

The last 4 years we are dominated with the international award “Green Key” and our beach is also constantly awarded during the last 15 years with the “Blue Flag” as it complies with the criteria of the program: Management of the beach, clean environment, safety, care of the natural environment.

Finally, our staff and managers of the hotel are always at your disposal to provide a solution to your problem in order to fulfill your desires and needs.

We really hope to change your mind and give us the opportunity to welcoming you again to our hotel Aldemar Knossos Royal & Royal Villas 5*.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2013

We have just returned home after a wonderful two week all inclusive holiday. Our room was spacious and kept very clean and tidy. Our room had a patio, a pool area and fantastic views of the sea. There was an excellent selection of food at every meal, and all the staff, without exception were helpful and friendly.

This was our second visit, and it did not disappoint. Anyone who is thinking of a holiday on Crete would do well to consider spending it here.

Room Tip: If you can afford a little more, choose a VIP room. We had a shady patio, a sunny area by the pool...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 238ncollier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, October 30, 2013
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverurie Scotland
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 19, 2013

First and formost this review is based on our two week holiday, and is of our thoughts and opinions. Every one has their own thoughts and you will never please everyone. In this review you will find positives and some negatives and some that someone reading will find petty but it is honest.

Yes the hotel is not 5 star but it is in an excellent location, in excellent grounds and designed so when you walk around it never feels busy. We arrived late at night and compared to some hotels we have traveled to do not expect any cold face towels to freshen up with. We were given our room of which we previously asked for an upgrade for reasons I will not go into although the hotel were aware of, but before we were given details of the hotel or offered food we were asked for the money for the upgrade (at least give till next day we would not run away). We were shown to a buggy and whisked away to our room.

The room was lovely quite large and spacious and very clean, we had a ground floor VIP room which opened out on to a pool with the sea right behind that. Our towels were changed morning and evening if required and the maid changed our beach towels daily if required. If any problem with the room was the shower fitting. If you are a 3 ft tall midget it was great for you if not you had to learn to shower one handed (or have a bath) and face the right way or else you flooded the floor!!! We had flowers in the room a bottle of water delivered each day and cans of various juices upon arrival. Overall we were quite happy.

As we booked A/I and after reading other reviews refering to feeling second rate, then at times I have to agree. After booking two restaurants the Fontana and Aptemie was shocked to find we were given a set take it of leave it menue as apposed to other guests so this suggests that although we have paid upfront we must be on a different level to others. At the Fontana I openly observed a manager making such a fuss over the non A/I guests and ignoring the rest of us. This is an experience that in all our travels I have never encounted. And yes if you stay one week you can go to these restaraunts one time only and if you stay for two weeks it is still one time only !!!!

The main restaraunt, the food quality on the whole was very good and with plenty of variety even for the fussy ones (me) it was clean for the most and the waiting staff worked very hard. When we first went in we were not shown to any table and had to find our own way around, again others seemed to get very good treatment. If you shook hands with some waiters with a 5 euro note between your thumb as I did witness on three occassions then you had a friend for your stay. Hence to say I did not fall for this and found our way round and overall enjoyed the food.
My gripe in the restaraunt for the evening is the dress code (Petty bit!!). When you arrive, on your information sheet it clearly states "Formal dress required in all restaraunts during dinner (no shorts,sleeveless shirts, T-Shirts, swimwear etc) also on the door entering the restaraunt this is clearly stated. When you enter most nights you will find 4 staff members standing there to greet you and most nights men walked in in shorts and T-Shirts.if you have a rule either enforce it or remove it. I personaly think for dinner shorts should not be worn holiday or not.

The pools are just great, yes they are salt water but you still get wet, again and this is us, we do not mind swimming in water fresh or salt (you get a better tan with salt water)

The main bar- the staff in here work extremely hard and we found them to be very helpful and friendly unlike the managers who never seem to acknowledge you (must be the wrist band) and they would do well to watch their staff they might learn. It was the last two weeks of the season for us and we found the entertainment at night asbismal- Karaoke, bingo , some man on a organ thing who could not sing or at times play in tune. We had some friends and we played name that tune when he was on (most times we got that wrong) For three nights it was really cold (12 degrees C) but the management decided to keep the guests outside for one night. The second they let us in the lounge area !! where it was warmer but not for the staff who had to wear coats to keep warm, the next night the same but with Karaoke. The next night again the guests were kept in the cold as Euro bank had booked the warm room for a disco (5 star !!!!)

Beach bar was excellent Chris and Roula are a great team they know what you drink and when and are great fun to be around we do miss our Maderia cake and strange cocktails.

The gardens and pathways around the hotel are magnificent well looked after and spotless, quiet and very pretty.

The beach is course sand and narrow. Walk down to the beach turn right and this will lead you (past the nudist beach if you look down a cliff) to Heronissos town a 20 minute walk, this is a very nice place with good shops eating places, bars and tourist stuff. A taxi will cost around 7 euros (you can bata)

As I said at the start of this review it is our opinion only and some will agree and some disagree. Would we go back again ? The answer would be yes we would. There is nothing major wrong with this hotel as for some moans about other nationalities we have been to all British hotels and seen far worse if anything the management need to inprove their customer service and ackowledge their guests when walking about us and not their wristbands they need to practise what they preach to the rest of the staff.

Room Tip: We upgraded to a ground floor VIP seafront room for pease and quiet which you do get.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Coltina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, October 30, 2013
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments for your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction while at the same time your comments and marks are being taken seriously under consideration, promoting the amelioration of our services.

Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,

Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jarrow
Level 6 Contributor
148 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed October 16, 2013

Just back from a cracking week in the sunshine staying in one of the seafront rooms. Quite a long uphill walk to the main hotel building which houses the main dining area for breakfast and dinner. A fair selection of foods are available in the buffet style restaurant and the staff are very helpful and courteous. We have stayed in hotels with better selections, but the offering in the Knossos Royal was more than adequate and was continually refreshed throughout the service periods.
As is common with these resort style hotels there is the option to dine in alternate restaurants within the site using a voucher system. Our meal in the Fontana was very good, no choice, just a set menu, but the service was rushed. Quite simply when we visited the Taverna we asked for a delay before the second course was served and the staff took this on board and checked that we were ready before serving each of the subsequent courses.
The site was spotless and all the garden areas really well maintained. The housekeeping staff were very good and the room was well looked after during our stay. We were lucky in that the block of rooms we were in had a private pool so no issues with finding space to lay in the sun. In actual fact it was warmer to swim in the sea than in the hotel pool.
There is limited entertainment provided at the resort, but it was good to be able to use the traditional taverna, have a coffee, drink and use the board games sitting out in the fresh air into the night. This bar was looked after by the lovely Georgina, who gave my wife and I excellent service, even going up to the main bar one evening to replenish her stock of Metaxa to fill our order.
We were there 2nd week in October and were amazed at how few people you came across walking around the site, (there are a large number of garden pathways) those people are certainly around as they,'re evident in the dining room at meal times.
We had an issue with our drainage in the bathroom and a maintenance man was at our door within minutes of reporting the problem.

Great hotel, excellent staff, would happily return to this level of Cretan hospitality.

Room Tip: We paid for the upgrade to the seafront room (800 block) it was well worth the extra. It does mean y...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coralcaybelize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, October 17, 2013
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aldemar Knossos Royal

Property: Aldemar Knossos Royal
Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Hersonissos
#8 Family Hotel in Hersonissos
#8 Spa Hotel in Hersonissos
#10 Luxury Hotel in Hersonissos
#12 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Aldemar Knossos Royal 5*
Number of rooms: 346
Official Description (provided by the hotel):
The mythical realm of King Minos, blessed by the gods of the sun and the sea, is today as proud as a fortress and as welcoming as an embrace. It is also home to a sumptuous palace that makes an ideal destination for any family holiday. At the Knossos Royal Village, time moves at a different pace: in elegant and comfortable rooms with incomparable views, in the azure sea and crystal-clear pools, at superb sports facilities and matchless restaurants, the pleasure and relaxation never end. ... more   less 
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Also Known As:
Aldemar Knossos Royal Village Hotel Chersonisos
Aldemar Knossos Royal Village Hersonissos
Knossos Royal Village
Aldemar Knossos Royal Crete, Greece

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