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“Even Faulty Towers has someone on reception!”
Review of Palatia Village

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Palatia Village
Certificate of Excellence
Reviewed August 26, 2011

The appartment was perfectly acceptable, basic but what you'd expect and was clean and quite large and we had a terrace with a sea view which was stunning. The pool was a good size and the odd shape meant that even if it was busy there was room for everyone and there were enough sunlougers to go round.
The room was cleaned every other day which in itself was fine, however I was a bit surprised that they didn't change the bedding the whole time although they did make the bed or in one case completely unmake it by taking off the sheet and folding it up on the bed which was a little strange! On the whole that was fine though, we didn't have too much of a problem with that.
Our main quibble with the hotel was the service or lack of. We arrived at the hotel at around half 11 in the evening to find a note on the door with a number to call for "late check in". When we rang the number, the owner George arrived from the bar and showed us to our room. As reception was closed, we could not purchase the airconditioning and he took our passports to complete our check in saying we could pick them up from reception the next day. The next day, we went to reception around 10ish and there was noone there We thought this was a little strange but we decided to go out and come back after lunch. We returned in the afternoon and there was still noone there. We then went to the pool bar and the barman told us that we could get our passports and aircon at 5pm.. which to be fair, we did manage to.
This was a running theme during our stay, I think the reception was manned maybe once in the whole week we were there. George and Maria were either at the bar, walking the dog or even to our suprise in the pool! Anywhere but on reception whenever we had a query.. We were quite disappointed after reading all the reviews saying how helpful and friendly that we found them quite the opposite..
We ate at the hotel one evening as we were tired to save ourselves the trek up the hill. The food was adequate but you can get much better fayre at pretty much any of the taverns we tried..
The location left a little to be desired as it was a 10-15 min walk down the hill to Hersonissos (the new town/port). Apart from the advantages of the beach and amenities (ie cash points, vehicle rental etc), we preferred to go up the hill to Old Hersonissos and the other villages of Piskapiano and Koutouloufari as they were more scenic and atmospheric. Be warned that they are a good 20 - 30min walk up the hill and in the heat this was quite draining! We especially enjoyed Georgious' place in Old Hersonissos where Georgious's Dutch wife made us feel really welcome and was really helpful in advising us where was best to go sightseeing. If we went back we would probably stay at the top of the hill in Piskapiano as this is a much better location and you can still walk to the beach within probably 15 min or so.
We had a lovely holiday, the island is beautiful and the food is delicious! I'd recommend hiring a car and taking a drive across the island to see the scenery. I'd definitely go back to Crete and this area but would most definitely not recommend staying at the Palatia!

  • Stayed: August 2011, traveled as a couple
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1  Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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121 - 127 of 207 reviews

Reviewed July 31, 2011

We had a lovely couple of weeks at Palatia. It's very self-contained, with a bar, restaurant and a great pool, so if you don't want to venture out much, you don't have to. George and family offer a warm welcome, and nothing is too much trouble. The standard of accommodation is better than anything we've had in Greece before, with (for example) electronic card locks on the apartment doors. Greek night is great fun, with very professional dancers, audience participation and George's own table-top dance contribution. Palatia is a little out of Hersonissos centre - maybe 10 minutes walk downhill - but it's easy enough if you're buying a lot of shopping at the Spar to get a taxi back (7 Euros). Not really a problem. And it's worth walking in the other direction up the hill to Old Hersonissos, which offers a taste of the real Greece.

Room Tip: Our studio - no. 15 - was excellent, but take ear plugs for the cicadas during the day!
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  • Stayed: July 2011, traveled with family
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2  Thank Roger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2011

We could not ask for more.We were greeted by George on our arrival,early hours in the morning who showed us to our apartment.We were pleasantly impressed with our accommodation.George and Maria were very friendly and accommodating and told us of places of interest.The young girl who worked at the village was very sweet where nothing was too much trouble.Georges barbecue nights are a must where we tasted the best steak ever The pool is lovely,always sunbeds available. Our apartment was comfortable and provided everything we required.There is additional cost for air conditioning quite pricey but worth it. You must visit The Old Town up the hill a typical Greek village full of charm with a good selection of eating places,Sofas restaurant was our favourite great food ,best moussaka around.Recommend you experience Greek night in the old town,entertainment,dancing etc,good fun.The accommodation is in a lovely setting with a ten/fifteen minute walk downhill to the nearest shop which can be tiresome on return up hill in the heat so not for elderly or the lazy . Other than the small children,s pool there are no other facilities for young children,We really enjoyed our stay and would definately return again.

Room Tip: We were on the first floor up a small flight stairs ,balcony with sea views set away from the pool p...
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  • Stayed: August 2010, traveled as a couple
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2  Thank JillandGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2010

This is THE place to be! Service is great, with a personal approach. You're treated like a real guest and they always give you the feeling you're 'home'. The staff is friendly and no question is to much for them. The rooms are cleaned thouroughly once every 2 days. The pool and poolbar look like paradise and the food served at the restaurant is good, tasty and fresh. George and Maria do everything to make you're time at Palatia unforgettable!
Next year we'll be back!

  • Stayed: September 2010, traveled as a couple
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1  Thank archbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2010

This is my first review on Trip Advisor but I think it is important that as travellors we share our experiences so it wont be my last!

I shall begin by explaining what we were looking for.

I am 28, my girlfriend is 26. We are English.

We wanted somewhere that had a balance of relaxation and pleasant atmosphere that also had a decent array of restaurants and bars.

We went to Tsilivi in Zante two years ago and found that this was a good blend of not being full of drunken yob teenagers but equally not full of pensioners! This was what we were looking for again.

We were very pleased with both the resort of Hersonissos and the Accomodation of the Palatia.

The Palatia was beautifully maintained, clean and in a very good location. The staff were very friendly. The rooms were cleaned daily. The room we had was a 2 person apartment and I have to say it was very nice by the standard of low cost greek accommodation, superb in fact.

Having read previous reviews, the cats are no problem whatsoever and the Pool bar did not disturb at night at all.

The snacks at the bar were of a good quality.

Hersonissos has a very nice blend of scenery, peace and action. The Palatia is halfway up the hill between the old town at the top and the new town on the coast. The walk to the beach is easily manageable for fit and healthy people. The harbour has some very nice restaurants and some typical cocktail bars. The coast to the right of the harbour (as you look at the sea) and the main road area are a bit of a dump but you dont need to go there at all, the harbour area and beach to the left are very very nice.

The walk up hill to the old town of Hersonissos is slightly steeper but is again easily managable for someone in good health. You get to a junction and to the right is old hersonissos where there are only a handful of restaurants and one bar, but it is very nice and well worth eating there of an evening (on monday night there is a greek night, this was pleasant but not essential).

To the right of the junction are the areas of Piskapiano and Koutalafari which are effectively the same place. This is a lovely little place to spend in the evening and had more to offer in the way of restaurant and bars than old hersonissos. This area is probably a little too far to walk from the Palatia.

In summary, I would say that the Palatia is perfectly situated to enjoy Hersonissos, Piskapiano and Koutalafari. It is a lovely little set of Apartments with a very good swimming pool. A ten minute walk from the beach and habour area.

The only negative I would point out is the cost. Prices in Greece have rocketed in 2 years and the Palatia is no different. They are no worse than anywhere else in the area, but due to the fragile state of the Greek (and world) economy as well as the exchange rate on the Euro, The Greek holiday is not as cheap as it was.

Examples are 8 Euros for air con per night. 3.50 for a small bottle of mythos at the pool bar.

Externally, 7 euros for a taxi each way to piskapiano and koutalafari. You can expect to pay 15 euros for a cheap bottle of wine. Over 5 euros for something like a club sandwich for lunch.

Evening meals in terms of the food have stayed reasonably cheap.

You can expect to pay more for a litre of gin or vodka etc in the shops than you would in sainsburys, which would have seemed crazy a couple of years ago.

I dont think the Palatia charge any more than their rivals, the whole greek holiday seems to have become more costly.

The cost did not ruin a lovely holiday that was made all the more enjoyable by staying at the Palatia.

I would thoroughly reccommend to anyone who wants a typical greek holiday with a choice meals and things to do.

  • Stayed: September 2010, traveled as a couple
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2  Thank MrJamesE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2010

I went to Palatia about 3 years ago and have been going back ever since.
We stayed in an apartment which were kept very clean. The apartment was very big and you had everything you needed in it. The bathroom was a good size as where the rooms. The only problem was our television wasn't in English but in Greek!
The grounds of the hotel where fablous and very well kept and was also home to a few cats which didn't bother anyone. The pool was kept clean + the bar and restaurant were great, the food was very nice and reasonable priced. As for the staff they are a few of the nicest people I have ever met. George and Maria are very kind + will help you with anything.
It was about a 10 minute walk in each direction to get to the shops which wasn't to bad apart from if you went walking during mid day which was very hot!
It was very good for families, old + young people.
So overall a brilliant place!!

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Thank HannahM9373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2009

Having looked this hotel up on here, we were pleasantly surprised with the good reviews so went ahead and booked. Went away with my Mum, myself and my 16 year old sister.
The complex is located up a hill about 10 mins walk from Hersonissos. Not too bad, but in the heat of the day a bit exhausting. But no problem aslong as your able bodied!
We arrived at about 4pm when the reception isn't staffed.. took about 5 minutes to find someone to check us in as it was quite quiet! Met Maria and she showed us to our accommodation, she was very friendly and helpful.
The accommodation was your standard greek self catering. Clean but basic. Everything worked in the apartment, only thing was the shower was connected backwards so we had to ask how to get hot water - turn it cold you get hot, turn it hot you get cold!
We paid the extra euros for the air conditioning, mainly because I have trouble sleeping when its hot. It didn't really have much effect in the bedroom, so I ended up sleeping below it in the living room. My Mum and sister didn't have a problem so it may have just been me!
Grounds were well kept and very pretty! Lots of cats, but not a problem unless you feed them. Pool was clean all the time, sometimes a struggle to get sunbeds though.
The food! Wow I loved it, and I'm an extraordinarily fussy eater. Anything roast with potatoes - have it. The sunday bbq roast - amazing! Can't recommend the restaurant enough! Try the non-alcoholic cocktails - delcious.
Staff were very accommodating and so friendly, they really do treat you as family. Any problems and George would sort it asap. Also happy to recommend local places and give directions, which we needed after hiring a car! Also had free wifi and a laptop you could use.
We had a fantastic holiday, didn't have any problems with noise or anything like that. Would definitely recommend to anyone!

  • Stayed: August 2009, traveled with family
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Thank aliclare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palatia Village

Address: Kazadzaki Nikou, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 122 Specialty Lodging in Hersonissos
Price Range: $26 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palatia Village 4*
Number of rooms: 46
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Also Known As:
Palatia Village Hotel Chersonisos
Palatia Village Crete, Greece

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