The appartment was perfectly acceptable, basic but what you'd expect and was clean and quite large and we had a terrace with a sea view which was stunning. The pool was a good size and the odd shape meant that even if it was busy there was room for everyone and there were enough sunlougers to go round.
The room was cleaned every other day which in itself was fine, however I was a bit surprised that they didn't change the bedding the whole time although they did make the bed or in one case completely unmake it by taking off the sheet and folding it up on the bed which was a little strange! On the whole that was fine though, we didn't have too much of a problem with that.
Our main quibble with the hotel was the service or lack of. We arrived at the hotel at around half 11 in the evening to find a note on the door with a number to call for "late check in". When we rang the number, the owner George arrived from the bar and showed us to our room. As reception was closed, we could not purchase the airconditioning and he took our passports to complete our check in saying we could pick them up from reception the next day. The next day, we went to reception around 10ish and there was noone there We thought this was a little strange but we decided to go out and come back after lunch. We returned in the afternoon and there was still noone there. We then went to the pool bar and the barman told us that we could get our passports and aircon at 5pm.. which to be fair, we did manage to.
This was a running theme during our stay, I think the reception was manned maybe once in the whole week we were there. George and Maria were either at the bar, walking the dog or even to our suprise in the pool! Anywhere but on reception whenever we had a query.. We were quite disappointed after reading all the reviews saying how helpful and friendly that we found them quite the opposite..
We ate at the hotel one evening as we were tired to save ourselves the trek up the hill. The food was adequate but you can get much better fayre at pretty much any of the taverns we tried..
The location left a little to be desired as it was a 10-15 min walk down the hill to Hersonissos (the new town/port). Apart from the advantages of the beach and amenities (ie cash points, vehicle rental etc), we preferred to go up the hill to Old Hersonissos and the other villages of Piskapiano and Koutouloufari as they were more scenic and atmospheric. Be warned that they are a good 20 - 30min walk up the hill and in the heat this was quite draining! We especially enjoyed Georgious' place in Old Hersonissos where Georgious's Dutch wife made us feel really welcome and was really helpful in advising us where was best to go sightseeing. If we went back we would probably stay at the top of the hill in Piskapiano as this is a much better location and you can still walk to the beach within probably 15 min or so.
We had a lovely holiday, the island is beautiful and the food is delicious! I'd recommend hiring a car and taking a drive across the island to see the scenery. I'd definitely go back to Crete and this area but would most definitely not recommend staying at the Palatia!
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- Also Known As:
- Palatia Village Hotel Chersonisos
- Palatia Village Crete, Greece