We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Clean, friendly hotel, great if you don't mind the sunbed issue”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Grand Hotel Holiday Resort
Ranked #15 of 171 Hotels in Hersonissos
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Clean, friendly hotel, great if you don't mind the sunbed issue”
Reviewed August 6, 2011

We spent a week here until 4th August. We found it a very well-kept hotel and grounds. Staff are very friendly and clearly take pride in keeping their hotel spotless. Our room was spotless and modern. Having said that, some of the pictures we'd seen of the rooms are a bit misleading in my view. For example, we paid for a superior room (with a teenager and one in his twenties we believed we would have more space) but our 'superior room' was exactly the same size as the 'standard' (peach & green) rooms in the Thomson pics on their site. Hmm. Anyway, it was a lovely room, so we didn't quibble, but I'm not sure what we paid the extra £80 for. Maybe it was newer; it certainly looked new, and the view from the balcony superb (the room, 1522, is on the top left of the photo on this site with the pool with the chutes in it). the mattresses are a bit hard though. The walk up to these rooms is incredibly steep. We don't mind the exercise at a cooler time of year, but in 30C - phew - you needed a shower when you fell in the door. There is a very friendly guy though who drives up and down all day and you just hop in the car and he will drive you up. The room had air-conditioning, which needed repairing at one stage (repaired promptly), and a small fridge, which proved incredibly handy for milk and drinks in that heat. No kettle, so bring one, and bring your favourite teabags - the local ones are too weak. The hotel is very geared to 'All-Inclusive' (which we weren't). A lot of Europeans were walking around with luggage/ID labels (they looked like) clipped to them identifying them as 'All-In' and they seemed quite happy to do so. We went half-board (breakfast and evening meal) and there is so much food available, that this was enough for us (and my 22 year old likes to eat!) - we couldn't have managed another big foodfest at midday. Does come down to personal preference and how tied you want to be with your meals. The hotel has 3 pools, all kept very very clean. We were near the 'fun' pool at the top (with the chutes). Lower down you get the 'relax' pool which is like a cemetery and as still as the brochure photographs (unless you like that) and the Main Pool near reception is the biggest but has music blasting out all day and not always your favourite music! That brings us to the big no.1 grump of everybody - the big sunbed issue. It is a weird set up, because there are big signs by each pool saying 'reserving sunbeds is not allowed'. This was totally ignored and a blind eye turned by all staff. The only way round this is : you will need to get up very early! People soon began to realise no one gets told off (perhaps management don't want the unseemly confrontation) so of course everyone does it. I agree some nationalities appear to feel less guilt about it!! You may get the odd space in the day by the (higher up) fun pool, but as for the main pool - forget it. I never got a space there all WEEK! On my last morning, I counted 43 towels on sunbeds by the fun pool at 8:15am. All put there that morning. There were only FIVE people actually on the beds! Which meant, 38 people had 'reserved' sunbeds. You can't tell me the management don't notice that. But I wonder if they realise just what a big gripe it is, at least among the British contingent (which is very small here). No one ever takes anyone else's towel off, though, so the system seems to work - so just remove the signs then! The hotel's location is quiet, but there is a VERY busy main road at the bottom. Be extremely careful crossing. Stalia & Hersonissos are 20-30 minutes walk and it is really too hot to walk in high season. There is the bus. However I do wish we had hired a car out for the freedom to get about. We went on a couple of excursions and just about spent the same amount of money; so didn't really save in not having a car. Having said that, the guide we had for the Knossos/Iraklion 'Minoan Magic' trip (Constantino) was just brilliant. A local for 50 years who is obviously well-studied, speaking excellent English, we got to understand a completely different side of Crete. Malia is also easily reachable by bus. We went in the afternoon and the noise from quad bikes is truly unbelievable. One of the locals jumped out in the road shouting at one set of 6 youngsters tearing around town on quads. The 18-30 people will love Malia, older people will hate it! Back in the hotel, the variety of food is good, although not as much in the way of Greek specialities as one would like. There is always something for everyone though. The pancakes at breakfast are wonderful and cooked in front of you with various toppings to drizzle. There is also Baklava, Tzatziki, feta cheese etc but the mains are generally 'European' stuff. The tomatoes were definitely not representative of Greek's best - you will have to go elsewhere for a nice Greek salad. 'Gyros' (Greek fast food!) is also something to try out and about..these things you won't experience if you are all-inclusive. We don't really drink much so didn't think the all-in drinks would be worth it for us. Horses for courses. The hotel likes to maintain 'standards' and, as mentioned before, likes men to wear trousers at dinner. The trouble is they are inconsistent at enforcing it (similar to the sunbed thing) so what's the point? They did a bit of a spot-check on Wednesday I think it was but even then, people like my 22 yr old got picked up on it, but the man nearby of a different nationality didn't. Hmm. The entertainment is I agree not brilliant, although the 'animation team' (different nationalities) are lively and work very hard. My two loved the organised waterpolo and beach volleyball. The evening shows weren't so good, except Mamma Mia which was hilarious, and a more serious presentation of 'The Lion King' which kids will love, which they do on the day the 'entertainment supervisor' is visiting. At the weekend the music gave way to more modern music up til midnight ( a previous reviewer said it was 'Euro Rave' which I suppose it was, but my youngsters were seriously impressed and actually danced!) which drove out the older crowd. During the week there isn't much and you can hear the hotel next door having a brilliant Greek night with dancing etc and you wonder why we couldn't have that?! The staff all love children and it was lovely to see how welcomed the little kids were here. We're not the type who usually go back to the same places each year, but if we were, we would definitely return here, it is a nice place to stay and you will have a lovely time.

Room Tip: Perhaps check where you'll be allocated, as 'superior' didn't get us a bigger room...
See more room tips
  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MazzieF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

974 reviews from our community

Traveler rating
    552
    300
    90
    22
    10
See reviews for
416
394
15
7
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Ballymena, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 5, 2011

Stayed for one week at the end of July. Hotel everything I expected exceptionally clean and the management work 24/7 to keep this hotel up to spec. I cannot understand the complaints about the food it was well presented and to a very high standard catering to everybodies tastes. My only complaint is the reservation of the sun beds towels were thrown over them from before 8.30 am and no body came near them to late afternoon my view it be that it was one particular nationality done this and I also found them to be very rude even if you bid them good morning they totally ignored you but again this is their problem and does not reflect on the hotel. I would definitely go back. My tip would be to hire some form of transport to get about. We hired out a quad and took it to a beach approximately 3 mile outside Malia which was the one of the nicest beaches I was ever on. It was six euro for you two beds and umberalla. We also took time to go up through the mountains the scenery was unreal well worth the price of the quad.

Room Tip: Request a room at the main pool
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank grubber88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 31, 2011

my fiancee and i stayed here for 2weeks A.I one of the best holidays we have ever been on.....
Hotel was gorgeous with lovely views over the sea. it was spotless with rooms and pool cleaned every single day. there was 3 pools to choose from but the 2nd week we found ourselves having to get up earlier and earlier to get a bed.
Food was amazing with different choices everyday, Al'carte was not to our taste but the waiter made up for the rubbish food with his sense of humour.
All staff were very friendly especially the 2 pool bar girls that worked all day and night and still had a smile.
Entertainment wasnt the best, had a few activites during the day eg,aqua gym, darts ect and night time shows took place in the ampitheatre which was mostly for kids.

the only bad point we have about the hotel is the all inclusive finishing at 10pm, if this changed we would definitly be back.

Room Tip: dont get a room past 800 or you will have a very big, steep, hill to climb up and down
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank dannyp2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cardiff
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 29, 2011

stayed at the grand for 2 weeks.Beautiful grounds and surroundings which made up for the basic rooms, which i must say were get spotless . All staff were excellant and nothing was too much trouble. Met some lovely people by the quiet pool. Great place for kids.Excellant food best vegatarian option choice i have had in years.

Room Tip: ask for a room at the bottom of hill near quiet pool.
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank patcardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 29, 2011

This was our second time at the hotel and will not be the last, we were half board and the food was excellent, standard of cleanliness, great. It lives up to its title of the number one hotel in the resort. No complaints at all. Just down the road from the hotel towards Stallis at the Electra Apartments, Jannis has a little bar he runs with his wife Angella, most friendly hospitable people, well worth a visit. Stallis is beautiful. Take a trip up the mountain to Krassi on the happy train you will not be disappointed.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Anonnana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 28, 2011

Having just spent 2 weeks in the Grand Hotel, Crete we can't fault the hotel it was lovely and very clean. All the staff work very hard to keep standards high. Our room had a fantastic view and maid service was provided every day. Food was excellent with a good hot and cold variety for adults and children. The fun pool bar staff were excellent especially Martinez who always greeted you with a smile and would encourage the children to say " Hello" in Greek and was always pleasant and friendly. The 3 pools were lovely and clean. The BBQ night was fantastic. The group they had on at the BBQ were excellent and really should be used more in the lobby bar in the evenings.
The downsides to this hotel are:
Getting a sunbed in the morning was a nightmare with people getting up at 6.00 am to put towels out and then going back to bed until mid morning. After several complaints the cleaners started lifting the towels off the beds up until 8am unless occupied which was a good thing.
All Inclusive ends at 10.00 pm every evening after then you pay for your own drink. In the lobby bar the service was slow during the All Inclusive times and you were only allowed to order 1 drink per person at a time. Also the entertainment at night for adults is non-existent or if they have a disco in the lobby bar it starts at 10.30 pm well after the All Inclusive has ended and it can get pretty expensive. The children's entertainment consisted of a mini disco 8.30-9pm and the songs are in any other language except English as the English people appeared to be in the minority but Neils one of the animators deserves a big "well done" he always had time for the children.
On the whole we enjoyed the Grand Hotel and would go back if they sort out the All Inclusive drinks fiasco and the entertainment.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank berno4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 28, 2011

Very nice hotel,rooms were fine, always kept clean and all the staff were friendly, the food very good - we were half board and couldnt fault the quality of the food or the service in the dining room . The hotel grounds were attractive and well kept, its a big place and the hotel run the guests checking in around in cars
On the first morning we looked for some sunbeds at around 10am, we wernt fussy where they were but only found 1 sunbed free in the whole hotel.At least half had been reserved with towels and were not being used, despite big signs saying "It is not allowed to reserve sunbeds" We did speak to reception about it but they said they could not stop people doing it, so its not suprising their signs are ignored (as was the only 16 years and older sign in the "relaxing pool") . Our Thomson rep said he had spoken to the hotel already about the sunbed shortage and advised them to get more sunbeds in the future so hopefully this issue will go away soon.
The main pool is really noisy (music blasting out at high volume most of the day) and this carries over to the "relaxing pool" which is only just behind it. Not very relaxing, but it had nothing on the music in the bar- sort of loud annoying euro rave music- we sat down for a couple of minutes and then decided to go elsewhere, but it did us a favour really as the bar prices are quite steep.
The Hotel doesnt have much in easy walking distance outside- theres a couple of small shops to the left and a couple of tavernas but not much else.Hersonnisos is about 25 mins walk away or a 5 min bus ride (buses are every 15 mins and cost 1.60) . Watch out for the Blue Agean reps in Hersonnisos and their scratch cards if you dont want to spend a few hours being sold what looked like time share .
The cafe by the main pool is pretty good but doesnt serve food after 4 - we got caught out on the last day looking to eat before we left fpr the airport at 6.30.
Overall a good holiday and good hotel , would have been 5 stars if it wasnt for the sunbed issue and the noisy pools

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank skynyrd72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hersonissos hotels
5.2 mi away
Stella Palace Resort & Spa
2.4 mi away
Creta Maris Beach Resort
Creta Maris Beach Resort
#4 of 171 in Hersonissos
4.5 of 5 bubbles 2,666 reviews
4.4 mi away
Lyttos Beach Hotel
Lyttos Beach Hotel
#6 of 171 in Hersonissos
4.5 of 5 bubbles 596 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Aldemar Knossos Royal
Aldemar Knossos Royal
#14 of 171 in Hersonissos
4.5 of 5 bubbles 1,962 reviews
0.9 mi away
Star Beach Village & Water Park
Star Beach Village & Water Park
#25 of 171 in Hersonissos
4.0 of 5 bubbles 646 reviews
0.4 mi away
Smartline  Village Resort & Waterpark
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Holiday Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Holiday Resort

Property: Grand Hotel Holiday Resort
Address: L. Hersonissou, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Hersonissos
#8 Romantic Hotel in Hersonissos
#8 Spa Hotel in Hersonissos
#10 Luxury Hotel in Hersonissos
#34 Family Hotel in Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel Holiday Resort 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Cancelon, Evoline ltd, TripOnline SA, Booking.com and Priceline so you can book your Grand Hotel Holiday Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Holiday Chersonisos
Grand Resort Holiday
Grand Hotel Crete
Grand Hotel Holiday Resort Crete, Greece

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing