We stayed a week with our 2 children and enjoyed ourselves despite a bad start for two reasons. One we did not go all inclusive initially as booked on a half board basis and two we had requested a quiet high up room and were given a noisy ground floor room reason being they did not have family high up rooms which at no time when we were booking were told this despite checking final request with the booking agents who said they had telephoned the hotel and confirmed a high up room?. We were shocked at how we were treated having gone half board by the staff and waitresses and felt like second class citizens and they dismissed you whilst hovering about to see if you were taking the all inclusive drinks or food. It was most upsetting especially when you just wanted to enjoy your holiday. The first day was spoiled having to move rooms and being half board so we decided to go all inclusive as it was a much better option (just not told that or given any indication before you go that it is mainly an all inclusive hotel so be warned).The room that we were changed to was on the first floor which was not a family room but big enough for the four of us and much preferred, quieter and brighter in a very good location overlooking the children's playground with a sea view it was not luxury but of a good standard and it made us a lot happier so thanks for getting this sorted. After we went all inclusive everything was much more relaxed and an instant change by the staff. The children enjoyed being able just to go and get an ice cream or drink when they wanted. it was much better value than if we had paid for them individually and we didn't even drink much. The hotel has lots of steps so not good for the elderly. It is lovely as you can walk right on to the beach, The animation staff were very good and we did join in some things.At dinner it was quite relaxed not as dressy as we were used to on other holidays but great for a hot husband who likes wearing shorts. The food was nice but not a lot of variety for children but overall no complaints on standard/taste of food supplied.The cafe down by the lower pool is a lot more relaxed for lunch but little choice. Overall it was a lovely sunny holiday and we all enjoyed ourselves. We just like to give honest realistic feedback but everybody has their own idea of what they want from a holiday.We have given an overall very good mark however the first day was a terrible experience which could have been improved by the staff attitude. So our recommendations to you is go all inclusive!
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- Also Known As:
- Annabelle Village Hotel Chersonisos
- Annabelle Village Hersonissos
- Annabelle Village Hotel Hersonissos
- Annabelle Village Crete
- Annabelle Beach Resort Crete, Greece