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“great value for money.”
Review of Pela Maria Hotel

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Pela Maria Hotel
Ranked #72 of 184 Hotels in Hersonissos
Reviewed July 9, 2014

me and my friends stayed at the hotel for 11 nights. considering this was a 3 star hotel we got what we paid for. The hotel staff were absolutely fantastic from our first night to our last they made us feel very welcome and it soon felt like home! the location of the hotel is perfect too, very close to the beautiful beach and star beach water park, close to the bars, shops and restaurants and of course a short walk to the club strip. The hotel it self did have a few minor errors like the food which was repeated meals like pasta and spaghetti with the odd new meal added to their menu but that wasn't too bad considering the food was still delicious. Also, the shower was rather small but other than that the room for the three of us was very spacious and cleaned regularly. Overall, it was a great stay and I would definitely recommend anyone considering to stay at this hotel to go on and do it!

Room Tip: rooms near the front of the hotel said it was very noisy but at the back near the pool was quiet.
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  • Stayed: June 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Zahra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHALIS C, Γενικός Διευθυντής at Pela Maria Hotel, responded to this reviewResponded July 16, 2014

Dear guest,
We would like to thank you for being so kind to feedback in order to help us improve our service .
We hope in the future to have the chance to welcome you again at ''Pela Maria''.
Best Regards,
The Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 - 100 of 426 reviews

Reviewed July 6, 2014

Me , my partner and my two young children stayed at the pela Maria hotel , and although it was hard with out the children's facility's (I.e , shallow end in the pool ) the staff made it not an issue , they we're absolutely brilliant with my children , couldn't have asked for better people . The hotel was clean and friendly with a great atmosphere . It is in a very good location for shopping , beaches and just staying in the hotel . But I would definalty want to thank the staff for how amazing they we're with the children and making our first family holiday a one to remember.

  • Stayed: June 2014
    • Value
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1  Thank Lorenz121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHALIS C, Γενικός Διευθυντής at Pela Maria Hotel, responded to this reviewResponded July 7, 2014

Dear guests,
We would like to thank you really much for being so kind to feedback in such a kind and posittive way.We are looking forward to welcome you again at ''Pela Maria''.
Warm Regards,
The Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014

We had a very nice time at PELLA MARIA for two weeks.
Perfect location in the middle of the town, close to the beach. Room was spacious and clean. Big choice of food served 3 times a day, drinks served all day long.
All staff members were very helpful and efficient in their duties, especially receptionist Irina. Everyone very friendly and smiling. Welcoming atmosphere and excellent hospitality. Immediate action was taken for anything we need or ask.
Would recommend to stay there.
Thank you very much!

  • Stayed: June 2014, traveled as a couple
    • Value
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    • Sleep Quality
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4  Thank Olga S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHALIS C, Γενικός Διευθυντής at Pela Maria Hotel, responded to this reviewResponded June 21, 2014

Dear Mrs Olga,
Firstly we would like to thank for feedingback.
We really appreciate the thing that you spend some time to review for our services.
We are looking forward to welcome you again at ''Pela Maria''.
Warm Regards.
The Hoel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

Me and my fiancee stay at the Pela Maria last week and had a great time. The Hotel is very clean and the Staff are first class. Got to say the food was great. complements to the Chefs as we cleared our plates ever time we eat. The Hotel is ideally set to as its only a short walk to the beaches and Star Beach the water park which was good. Only down point is the Pool as there is not enough loungers and you have to be up early to get one. that didn't put us off as we went to the beach or star beach every day. also we slept in one day so decided to buy a breakfast in the bar at the side and it was good to. we will try to go back soon as we like it that much, hotel manager is brilliant to as he is was always asking if we are enjoying the hotel and telling us if we have a problem to tell him. hope to met him again soon. Great Friendly Hotel.

  • Stayed: June 2014, traveled as a couple
    • Value
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2  Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHALIS C, Γενικός Διευθυντής at Pela Maria Hotel, responded to this reviewResponded June 18, 2014

Dear Sir,
Thank you really much for being so kind to feedback in such a gentle and possitive way.
We are looking forward to welcome you again at ''Pela Maria''.
Warm Regards.
The Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

The hotel itself is very basic,but clean.Can be a bit noisy in the height of season & could do with a few more sun loungers..
The staff from Manager to Housekeepers are excellent.
The hotel maybe 3 star BUT the staff are 5 star..



Brandy & Fay.EDINBURGH

Room Tip: Rooms to back of hotel are quieter
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  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
3  Thank Brandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHALIS C, Γενικός Διευθυντής at Pela Maria Hotel, responded to this reviewResponded June 6, 2014

Dear Mr.Brandy and Mrs.Fay,
We would like to thank you for being so kind to feedback.
Your comments are helping us really much in order to improove our services.
We hope in the future to have the opportunity to welcome you again at ''Pela Maria''.
Kind Regards.
The Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

This hotel is to be recommended for its good value. My wife and I (63 and 61 years old) arrived at 0300 on 21 May, 2014, were warmly welcomed and offered a cold food platter as the kitchen was closed at that time. A good start. We are now on our last day at the hotel and wishing that we did nor have to leave.

ALL the staff, from the Manager, to reception, to the bar and restaurant were more than friendly, efficient in their duties and did all that was necessary to exceed our expectations. The food was well prepared and presented for self service, of good quality and enjoyed by the majority of people that we spoke to, including a recently retired British hotelier!

The rooms, whilst a little on the small side, were kept clean, with linen and towelling changed regularly. We had no problems to solve, but, when we made requests, they were attended to immediately and actioned at the earliest possible time. It was my wife's birthday whilst here, but, kept quiet until later in the evening. As soon as it was discussed openly, hotel staff provided cocktails and wine and sang happy birthday! Customer service, par excellence!

Over many years of overseas travel we have stayed in all sorts of accommodation, ranging from the very best to the, ''could do better!''. I believe, strongly, that 5 Star accommodation comes with 5 Star prices and that the lower price range is unlikely to bring this standard. I suggest that those with a lot of experience in travel would back the above comments.

Well done Pela Maria, we'll see you in September.

This feedback is sent from the horel on our last day.

D & R, Falmouth, Cornwall/Kernow, UK

Room Tip: Our room overlooked the pool. The front overlooks the street. We were happy. The choice is yours
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  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank DerRos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHALIS C, Γενικός Διευθυντής at Pela Maria Hotel, responded to this reviewResponded June 2, 2014

Dear Mr and Mrs Falmouth,
We really appreciate the fact that you spend some time to feedback in order to inform our future guests and also to help us improove our services.Thank you really much for that and we hope to welcome you again at ''Pela Maria''/
Warm Regards,
The Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2014 via mobile

Me and my family stayed here for a week we had food posoinin all week from the food even the salad so had 2 eat out even though we were all inclusive our room was not what was advertised they advertise there few upgraded rooms our bed sheets weren't changed for 5 day and our towels for 3 days the staff seemed friendly to start with but this soon changed there advertised as a family run hotel when the earliest the bar attached to the hotel closes at 3 other night 6.30am also there is an extra charge if needin air conditioning or a refrigerator and the pool only gets sunlight til around 2.30pm

Stayed: May 2014
3  Thank Natalie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHALIS C, Γενικός Διευθυντής at Pela Maria Hotel, responded to this reviewResponded June 1, 2014

Dear Lady,
Firstly we would like to thank you for feeding back.We really appreciate that in order to improove our services.
Allow us to make some comments on your review.
Thank God till now noone of our customers got poissoned!!!Nor you at least till your last few hours in our hotel 'cause i talked to your man that accompanied you,i thanked him for choosing us for his/your holidays and of course i asked him if everything was ok and guess what......he thanked us and he promise that you will be back in the future.
As far as our rooms we strictly change sheets every 2 days except under special circumstances when we do it every day!!!
We are also informed already from some other really honest guests about your complaining plans you were making.Your tour operator is already informed too!!!
Due to our experiance we are able to distinguish ''proffesional complaints''.
Hope in the future to change your way of thinking and acting during your vacation.
Warm Regards.
The Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pela Maria Hotel

Address: 177 Eleftheriou Venizelou, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Restaurant Swimming Pool Airport Transportation
Hotel Style:
#32 On the Beach Hotel in Hersonissos
Price Range: $51 - $841 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pela Maria Hotel 3*
Number of rooms: 118
Official Description (provided by the hotel):
Pela Maria Hotel is a comfortable small hotel centrally located in Hersonisos, a warm and friendly Hotel one of the most popular holiday destinations on Crete. Only 40m from a sandy beach and crystal clear water, provides an ideal combination of sea, sun and relaxation. Pela Maria Hotelis a family run hotel with a harmonious and happy environment. The long experience in providing hospitality services and in focusing on every single aspect of the guests' accommodation experiences, defines the operational principle of Pela Maria Hotel. ... more   less 
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Also Known As:
Hotel Pela Maria
Pela Maria Hotel Crete, Greece

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