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Reviewed June 6, 2021 via mobile

Nana hotel is truly Golden! Our stay here was a beautiful experience that we would never forget. Rooms were spotless, we have nothing to complain about. Not to mention the kindness of the staff, the food, the entertainment. Everyone is devoted to prioritise guests' experience especially Alexandra the Guest Manager.

Date of stay: June 2021
Trip type: Traveled with family
Thank Barb1200
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nana Golden Beach, Geschäftsführer at Nana Golden Beach, responded to this reviewResponded June 7, 2021

Dear Barbara,

Thank you very much for coming to the new and upgraded Nana Golden Beach and for your feedback.

We are delighted to see, how much you enjoyed your stay. Your kind words for our entire team are a high motivation to continue giving just the best for our guests in future as well.

We hope to welcome you again soon and send sunny regards from Crete,

Yours sincerely
Nana Golden Beach Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2021

Perfect holidays, modern rooms, friendly staff. Excellent food. Nice location.
6 beautiful restaurants with fantastic food, one with a great sunset overlooking the sea. We stayed for 9 days enjoying sun, warm temperatures and everything a heart desires. The best Hotel on the island, we will be back for sure. With lots of love and good vibes we say thank you to all of you

Date of stay: June 2021
Trip type: Traveled as a couple
Thank evaaL8076RB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nana Golden Beach, Geschäftsführer at Nana Golden Beach, responded to this reviewResponded June 7, 2021

Dear Stefanie,

Thank you very much for choosing Nana Golden Beach and for your feedback.

We are delighted to see, how much liked our fully renovated "Cretan village" and how much you appreciate also the food and the effforts of our entire team for the satisfaction of our guests.

Whenever you return to Crete, with pleasure we will welcome you again!

With sunny regards,
Yours sincerely
Nana Golden Beach Hotel Management

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Reviewed June 5, 2021 via mobile

Wonderful resort with excellent friendly staff.
The resort is by the sea and the view is amazing.
There are many Choices from its four alacart restaurants and the quality of food in all of them is splendid .
The main restaurant has an big Choise at the buffet and we always felt welcome when we where greeted from the staff by name in our second visit already.
A big thanks to the management for making our holidays unforgettable .

Date of stay: May 2021
Trip type: Traveled with family
Thank antonisk634
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nana Golden Beach, Geschäftsführer at Nana Golden Beach, responded to this reviewResponded June 7, 2021

Dear Antonis,

Thank you very much for coming to Nana Golden Beach and for your feedback.

It is very nice to see, how much you enjoyed your well deserved holidays in our fully renovated "Cretan village" and with pleasure we will share your kind words with our entire team as an additional motivation. Most of our colleagues are working since many years with us and they will be very happy to hear, that you spent unforgetable holidays.

It was our pleasure to welcome you and we hope to see you again soon!

With sunny regards
Yours sincerely
Nana Golden Beach Hotel Management

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Reviewed June 5, 2021 via mobile

Simply due to the extremely friendly staff, this trip was one of my favourite hotels I have stayed in. The hotel staff were beyond exceptional with a special mention to the ‘animation’ team - Lucie , Yaro, Mikey, Francesco, Danique and Daphne.

They worked tirelessly to entertain morning, noon and night to make sure everyone was catered for. The evenings will not be the same without watching the hilarious shows taking place.

As a solo traveller I felt very much appreciated and had many a conversation with both the bar ( Tony/Antonis) staff and restaurant staff who provided useful local excursions and I very much appreciated this level of customer service.

The hotel itself has had a revamp, my room is was modern and spacious although the surrounding grounds means I didn’t spend much time in it.

I would suggest just making it clearer that WIFI has to be paid for as most guests may not notice, however , overall a good experience.

David

Date of stay: May 2021
Trip type: Traveled solo
1  Thank FarkDavid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nana Golden Beach, Geschäftsführer at Nana Golden Beach, responded to this reviewResponded June 7, 2021

Dear David,

Thank you very much for making Nana Golden Beach the hotel of your choice and tor taking the time to share your experiences and the nice pictures here with other travellers.

We are delighted to see, how much you enjoyed your well deserved holidays and how much you appreciate the efforts of our entire team for the satisfaction of our guests. Concerning the WiFi, please allow us to mantion that in each hotel description and on our website as well it's clearly mentioned, that it's available against charge.

It was a pleasure to welcome you and we hope to see you again soon!

With sunny regards,
Yours sincerely
Nana Golden Beach Hotel Management

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Reviewed June 2, 2021 via mobile

Relative short notice trip, staying for 5 nights, seasoned Traveller. Overall the Nana Golden Beach is a decent hotel. Recently renovated (late 2020/early 2021) with lots of options (pools/restaurants) and a capacity of ca 3000 guests.

Few things to note:
- WiFi is only available if you pay (they note that but it may not be clear to all people booking). Mobile reception is very limited in the rooms.

- The beach is very small for a property that size but they have plenty of options with sun beds along the rocky coast with easterly views.

- Food is overall decent in particular for the buffet. The a la cart restaurants are ok but do not expect a true Asian dish at Nami.

- Rooms are spacious enough and very clean. Our room just had electrical issues with the lights which they actually did not manage to fully resolve (first night the lights came on randomly every 30min which was not exactly helpful for any sleep). That was fixed however then other light switches stopped working which was not resolved over 4 days.

- Staff are overall friendly and attentive but communication is not always clear (English or German). For example we had to leave the hotel at 5am and I asked for a breakfast pack which is standard in literally any hotel. They did not mention that it is actually breakfast at the restaurant instead of a pack or box. This obviously meant we had to leave without breakfast as we did not plan in additional time to go to the restaurant at 5am in the morning.

- Overall setup is relaxed and stylish. Due to the recent renovation I would say the building quality is definitely of higher standard.

- I can’t speak to the surroundings or city options as we did not leave the hotel.

Overall an ok stay but not exceptional. If you haven’t travelled much and want an easy all inclusive stay with many options, nice views, many pools, programs for kids etc then this is a great option. For more privacy and higher quality food / experience it may not be the go to place.

Date of stay: June 2021
Trip type: Traveled with family
Thank DownUnder2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nana Golden Beach, Geschäftsführer at Nana Golden Beach, responded to this reviewResponded June 3, 2021

Dear DownUnder2007,

Thank you for choosing Nana Golden Beach and for your feedback.

We are pleased to see, that in general you enjoyed your recent stay and appreciate as well the efforts done with the big renovation during the last years. Thank you as well for your remarks, which with pleasure we will follow up within the bounds of our facilities and ask you kindly to excuse the inconveniences with your room and on your departure day. We want to give our guests the option for a nice breakfast also when they have to depart very early in the morning and think that there was a regrettable communicative misunderstanding.

Please allow us to add, that our hotel has 500 rooms and can allocate maximum 1500 guests. As the hotel area has 75.000 m², it never feels crowded, we have enough space for our guests even when we are fully booked.

If one day you decide to return to Crete we would be happy to welcome you again in Nana Golden Beach or in our sister hotel Nana Princess, which is located right next to us.

With sunny regards,
Yours sincerely
Nana Golden Beach Hotel Management

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