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“One of the nicest hotels we have ever stayed at!”
Review of Nana Beach Hotel

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Nana Beach Hotel
Ranked #21 of 172 Hotels in Hersonissos
Certificate of Excellence
Reviewed October 6, 2011

Grounds immaculate & gardens so well kept. Like being in your own Greek village! A huge complex, lovely to walk around & even had its own chapel! There’s one shop within the complex – NOTE: water from this shop costs nearly 4 Euros for 6 bottles & the supermarket 5 minutes down the road sells the same for 1.5 Euros! While we are on the subject of water, this is one of the only downsides to the hotel. They do not supply bottled water. They have water available on the dispensers in the bars & restaurants if you want a glass, but you are not supposed to fill your bottles up here due to health & safety (although some people ignore the notices here – it was a bit unhygienic).

Approximately a 30/45 minute transfer from the airport to the hotel, with a few drop offs at other hotels on the way. They give you a card inviting you to the welcome meeting the next morning & attached to this is a form. Rep on the coach didn’t mention the form, but if you fill this out on your way to the hotel then it saves time when checking in. It just asks for your name, address & passport number, etc. We had booked a sea view room, but were told on check in that we were being upgraded to a suite as it was our first wedding anniversary during our stay! We were given the usual wristband, an information booklet & map of the hotel. Porter took our cases to our room, which was in block 500 near the front of the hotel.

Our room was amazing! It had a lounge area with a large corner sofa, dining table & flat screen tv. Two bathrooms – one with a bath, shower, sink & toilet & the other with a toilet, sink & shower. There was a hair dryer, but it was not very powerful! The bed itself was large & there was another sofa in the bedroom. There was so much storage space & loads of coat hangers. We had a large spacious balcony terrace with a beautiful sea view. The view was just gorgeous – we could see the sea & mountains & the lovely gardens of the hotel!

There was a safe in the room, which you had to pay for – I think it was 2 Euros a night. I thought this should have been included in the price.

We went to the Thomson welcome meeting on our first day. The usual rep wasn’t around so a different rep (who wasn’t familiar with Nana Beach) took the meeting. The trips were very expensive. We didn’t see the main rep until our last day when we were looking to find out what time we were being picked up. We were told a card would be put through our door, but this never happened.

The beach was excellent. There were plenty of sunbeds & umbrellas. There were notices around the complex forbidding the reservation of sunbeds & umbrellas, but most people seemed to ignore this rule. It didn’t really cause a problem, there was always space. It’s a shame the hotel doesn’t enforce the rule though. There was a small sandy beach & the sea was so calm it was like a lagoon! The water was clear & there were lots of fish! This is where the water sports centre is for Nana Beach is – wind surfing, canoeing & peddle boats are included in the all inclusive package. You can also hire banana boats, catamaran & tyres for about 15 Euros. There was a jetty next to the beach with beds & umbrellas & along the whole length of the hotel were lovely rocky coves also with beds & umbrellas & tables & chairs. There were steps down into the sea from these coves, but this area was not as calm & was very rocky. Lovely to sit & sunbathe & the view was beautiful. It was also nice to sit along the front in the evenings, it was quite well lit.

If the beach is not for you then you will not be disappointed with the selection of pools – there were 4 outdoor, some of which had whirl pools! There was an adults only pool with whirl pool & the main pool where the activities such as water aerobics took place. We didn’t take part in any of the activities, but they looked good & well organised.

There is a wellness spa centre within the hotel where you can get beauty treatments & massages, but it’s quite expensive. You can book into the spa pool, steam rooms & sauna for 5 Euros each for an hour though, which is nice.

The hotel booked us into the Italian a la carte restaurant for our anniversary. It was lovely, classy & nicely decorated. The food was really good. It was a four course menu – buffet salad, cheeses & hams to begin, followed by pasta or pizza, then a meat dish & then dessert. I had the cheesecake, which was delicious! They gave us a bottle of champagne at the end of our meal, which was a nice touch. The wine at the hotel was good, but was definitely better in the a la carte restaurants!

We also booked into the Greek & fish a la carte restaurants. Food was great in both. These were also four courses. Greek was Meze followed by a Greek dish such as Mousakka, then a meat course followed by a Greek dessert. It was too much, the portions were too large, but the food was nice. At the fish restaurant there was a salad buffet. They dished up a delicious fish soup as soon as we were seated. This is followed by a fish starter such as mussels & then a choice of salmon, swordfish or white fish & a choice of pudding. Would definitely recommend booking into the a la cartes on your first day to make sure you get in. You could only book during breakfast or lunch in the buffet restaurant.

The only downside in the a la carte restaurants was the music – no Italian or Greek music!

There were two buffet restaurants at the hotel & both were really good, loads of choice & all very tasty (sometimes a little too salty, but mostly good). The usual salads, breads, cheeses, meats, pasta, pizza, soup, etc was available. Nice cakes, mousses, Baklava, ice cream, etc for dessert. The wine was available in the buffet restaurants in small bottles (375ml I think), you could just help yourself. There were soft drinks available for self service.

Breakfast was nice – croissants, pain au chocolat, pancakes, breads, omelettes made fresh on order (there was usually a queue), cheeses, hams, cereals, fruit, juices & cooked breakfast (sausages, bacon, eggs, etc).

There was one main bar in the evening which served cocktails, spirits, beer, wine & hot & cold soft drinks. It had a lovely view of the pool & sea.

Excellent hotel & would definitely recommend it.

  • Stayed: September 2011, traveled as a couple
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4  Thank Dingbat1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 5, 2011

We went to Crete from 10th July-21st, we had booked into a self catering hotel originally in stalis and it was absolutely awful, the rep there was not much help to us at all and I spent two days on the phone to thompon/first choice trying to arrange for us to move to another hotel, we got sent to a hotel that told us they dont correspond with thompson and were really rude, however then as they had messed up they then sent us to Nana Beach hotel and we were so happy, as soon as we got there they knew we were on our way and greeted us and were extremely helpful. Our room was beautiful and we had a sea view, it was so clean, little touches like flowers in the room made all the difference to us. The choice of pools and sunbathing spots were endless but we spent most of the time along the beachfront on the rocks with sunloungers as we found this most secluded and peaceful. The food was fantastic and restaurant service were brilliant at helping out, we did not try any a la carte restaurants but I wish we had now. A few days in our new rep at Nana beach sent us a fruit basket and some wine, after the service we had previously received in the other hotels he wanted us to settle in and have a good time, we thought that was really nice of him! I have no complaints about this hotel only that we didnt get to spend enough time there and our trip was parcially ruined by the beginning and the dreadful hotel that we went to first and the fact that the taxi's were on strike but thats no fault of Nana Beach. Want to go back to Nana beach and have recommended that my mum and dad travel there for thier wedding anniversary next year.

Room Tip: We were in the rooms above the main reception, we had a sea view and it was very peacful and quiet
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  • Stayed: July 2011, traveled as a couple
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Thank pebbles565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2011

I totally agree with the comments of JayneA of Cambridge. This hotel caters for everyone and there really is something for everyone if you look, and the standards are extremely high!

We stayed 11 - 18 September and travelled as 2 couples in our early 50s so not exactly spring chickens but by no means over the hill either. Check-in was swift and efficient and everything explained fully to us. We were in bungalow rooms 978 and 980 in a nice quiet part of the grounds overlooking the pool at the Poseidon snack bar and the adults-only relaxing pool behind us. The rooms were spacious, very clean and had everything we needed. The beds were very comfortable and the pillows lovely and soft. The bathrooms are very large and the lovely white fluffy towels were changed daily. Our maid Maria did an excellent job and was always very cheerful. The furniture in the rooms could do with updating but given Greece's economy at the moment I imagine there are more important parts of the resort where maintenance is given a higher priority.

The grounds are enormous and divided into little streets and cul de sacs around the accommodation. In fact the grounds are even better than those at the Riu Tikida Dunas in Agadir, Morocco and I was pretty impressed with those, but the gardens and grounds at the Nana Beach take some beating. The areas around the swimming pools are cleaned early morning every day and kept spotless. I saw very little litter on site so I imagine most guests did the decent thing and put their rubbish in the bins provided. There are plenty of toilets around the grounds but some of them do take some finding.

We counted 7 pools in total, including a lovely activity/play pool for children near the main building, and we even discovered another on our penultimate day. The resort is vast which means different areas appeal to different clientele. The main pool is divided into 2 sections, the most popular part being fairly shallow and is where the swim-up bar is situated. This is the main hub of the resort and is popular with families and those who want to be in the centre of things. The snack bar in this area is superb and offers a very wide range of food during the day from Greek salads, cold dishes, hot dishes and plenty of fresh fruit. Someone mentioned in an earlier report that the snack bars only served junk food. This is absolutely not true! The snack bar at the pool behind the childrens fun pool and the snack bar on the beach do only offer things like hot dogs and burgers, but the others offer a good variety of food including fresh fruit.

We never had a problem getting a sun bed at our chosen pool but I did notice people had put towels down at the main pool but this was totally unnecessary as we saw plenty of vacant sun beds at 9:30am. Some habits are hard to break I guess!

The Athina restaurant in the main building where breakfast, lunch and dinner could be taken was superb. I have never experienced such a wide range of good quality food in any all inclusive hotel in any other country. Kitchen staff were replenishing the trays long before they were empty or the food cold, ensuring the dishes were always fresh. There was a different carvery every evening including pork, turkey, beef and chicken and other dishes cooked to order. Omelettes were also cooked to order during breakfast with a good choice of fillings (my husband had everything!), plus fried eggs, and there was even a choice of soft or hard boiled eggs available too. The staff are quick to clear away used plates and reset tables so we never had a problem finding a table already set no matter what time we went for breakfast or dinner. Soft drinks, wine and beer are available on a self service basis at lunch and dinner times.

We ate at all three a la carte restaurants, Fish, Greek and Italian: the best food was served at the Greek restaurant but the Italian won my vote for comfort and ambiance. The fish restaurant was also very good - nothing to complain about.

The entertainment staff were great fun and very cheerful, especially Gary from the UK and Christian from the Netherlands. We saw some of the evening entertainment but most of the time we just relaxed with drinks on the terrace of the main bar. Apart from Greek evening when traditional Greek dancers and musicians provided the entertainment, most of the hotel entertainment is geared towards families with children. Not a problem for us though. Plenty of daytime activities if you wish: our menfolk played football and boules on the days we were on site and us ladies joined in the aquafit a couple of times, but nobody is pressurised into joining in if they don't want to.

My only complaint, which I have taken up separately with Thomson and the Nana Beach direct, is the dress code for gentlemen not being enforced during dinner in the Athina restaurant. The restaurant staff really should have sorted this problem out at the beginning of the season and ensured every adult male wore long trousers to dinner. My husband doesn't have a problem wearing trousers to dine, and if necessary, changing into shorts for the remainder of the evening. I appreciate the hotel cannot tell people how to dress appropriately but this rule is made quite clear in Thomson's brochure, on their website and on notices in every bedroom.

This was our first visit to Crete, which is a wonderful island and we will go back, probably not next year, but certainly in 2013 for two weeks and will definitely return to the Nana Beach - it was truly a lovely hotel and deserves good feedback.

Room Tip: Blocks 800 and 900 away from the main building for quiet rooms
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  • Stayed: September 2011, traveled as a couple
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1  Thank mjacobsbros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

Have just returned from a two weeks stay and am just amazed at some of the comments I read before we went and can only say that some of your must have stayed in a different Nana Beach to us. The hotel was spotless, rooms clean and spacious with excellant maid service., The food was also of a high standard, as for having pork on the menu everyday, no such thing and if you are unable to find anything to like from the fast choice of food then I suggest you take a pack up with you. The staff are friendly, polite and willing to please you in every sense.

Go to Nana Beach and have an excellant holiday we did and would go back again in a heart beat.

  • Stayed: September 2011, traveled with family
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3  Thank Jayne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

We have recently returned from a 12 day stay at Nana Beach - our third visit in 4 years!

Our party comprised of 5 people over two rooms so even though I booked through Thomson I emailed the hotel direct to ask if possible for adjoining rooms in the 900 block which is by the 'quiet' pool and away from the main complex.. A prompt response from the hotel said they would try and accomodate the request even though they were very busy and we only booked 4 weeks prior to travelling!

Upon arrival at the hotel as soon as I mentioned our name we were greeted like long lost friends and told straight away we had adjoining sea-view rooms in the 900 block I had requested - what service! As returning guests there was fruit, wine and water waiting for us in the room.

Good variety of food and the al-carte restaurants must be tried although you need to book these as soon as you arrive. Bar drinks of a good standard. All staff very friendly and helpful. Grounds and pools kept in tip-top condition and we never had any trouble finding sunbeds either by the quiet pool or on the sea front.

Thomson rep Adrian is the best we have ever experienced. Very knowledgeable and a wonderful character. Although he ran through the Thomson tours you could book, he was not pushy and went out of his way to explain the best ways to get to some places by public transport which of course is a lot cheaper.

Nana Beach is a true all inclusive resort! You could stay on the resort and relax for the duration of your holiday, eat and drink as much as you like and not spend a Euro!

  • Stayed: August 2011, traveled with family
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Thank Brianita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

Week spent there in September. All inclusive hotel within walking distance of 2 villages/ towns either side. The hotel itself is large with a number of swimming pools, restaurants and bars, a good size beach and for families with kids it had it all; food, drink, entertainment and the weather was superb.

However, for a couple it is less enjoyable. Sunbeds were at a premium and reserved at the main pool from early on, tables at dinner in the main restaurant always involved a bit of a search and food was only average although plentiful. Waitresses a bit too keen to take away plates and dress code very varied. Most annoying was the music started at 10 every morning around the main pool so any rooms near there were impacted. But rooms clean although basis with an additional charge for the safe.

After a couple of days we started to venture out and eventually ate out too as the food was a lot nicer in the local restaurants and not that expenisive. We enjoyed the area (Starlis) which was very busy in the evening and would return but this time to an apartment instead of which there are many along a long road full of beaches, bars, shops and restaurants.

Room Tip: Not near the pool to avoid the music but get a sea view
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  • Stayed: September 2011, traveled as a couple
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2  Thank Rikuc57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2011

We've spent a week at Nana Beach Hotel in August 2011 and was overall ok, although there are small details that you would not expect to encounter in a 4* All Inclusive Resort.
Safe is extra charge, 2Euro per day and was an old model that requires you to take care of a physical key. There is no minibar, only an empty small fridge. We've asked the front desk for bottles of water and got one per person once, at the beginning of the stay, and we've been told that this is it and if we want more bottles we need to purchase from the minimarket. There is no bottled water in restaurant, only water dispensers with a sign asking you not to refill bottles and take into the room. Come on... drinking water in the room is not one of the best ideas for cost saving.

Room was large enough, clean, although with old and worn furniture and electrical equipment (AC and TV). We stayed in room 617, in garden view bungalows.There might be also renovated rooms, so think about spending more money for a superior room if you want a better comfort.

Food at breakfast, lunch and dinner was good. A La Carte restaurants are a nice experience - again very good food. The only comment about food is about the snack bars, which are the only option to eat a late breakfast or a late lunch, and serve only junk food: fries, hamburger, hot dog, pizza, sandwich. Some options to eat healthier, like a fruit bar, could be an improvement.
Drinks: soft drinks (coca-cola, fanta, sprite, etc), some juices, one kind of beer and 3 types of average-quality local wines (red, white, rose). The cocktails from bars are good. Unfortunately everything closes at 1am.

Location is ok, with a small sandy beach. Some rocks when entering in the water. Watersports are a nice, with free pedals and snorkeling equipment (although it doesn't look quite clean). Also the Archery court (again free) was a pleasant surprise.

I wouldn't go again though. It's ok, but there are also many other better places.

  • Stayed: August 2011, traveled with family
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2  Thank radu_mr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nana Beach Hotel

Address: PO Box 20, Hersonissos, Crete 700 14, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Hersonissos
#6 Top resorts Hotel in Hersonissos
#9 On the Beach Hotel in Hersonissos
#11 Family Hotel in Hersonissos
#16 Luxury Hotel in Hersonissos
Price Range: $154 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Nana Beach Hotel 4*
Number of rooms: 563
Official Description (provided by the hotel):
An attractive hotel and bungalow complex, built in a magnificent spot of Crete, ideal for those seeking both, the ultimate pleasures of an all inclusive resort and the tranquility of an unforgettable walk through its extensive landscaped gardens, where the word “garden” meets it’s true meaning!!!The hotel is built in a traditional architectural style of the island, consisting of low level buildings, with superb views of the Cretan sea.Nana Beach Hotel is perfectly situated directly on the sea on the northern coast of Crete, 25 km from Heraklion international airport, between the lively towns of Chersonissos (in 1.5 km), Stalis (in 1 km) and Malia (in 5 km). Some of the most famous attractions of the island are within a short distance of the hotel. ... more   less 
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Also Known As:
Nana Beach Hersonissos
Hotel Nana Beach
Nana Beach Hotel Crete, Greece

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