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“aldemare crete”

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Aldemar Royal Mare Thalasso Resort
Ranked #10 of 174 Hotels in Hersonissos
Reviewed December 7, 2013

The hotel was wonderful, food very good, staff friendly, we had a VIP room with a pool shared by four rooms only, this would be wonderful in July and august but we went September and we only had the sun for a couple hours in the morning, and the pool was freezing cold, we never used it, so we wouldn't pay the extra for those rooms again, although they gave us fresh fruit and water daily, the pool area was good, enough beds for all, very good hotel would return again, the only negative was the spa treatments we had, as we go to a lot of spa hotels both abroad and in england we know when the treatments are good and bad, if we return to this hotel we would NOT be using the spa, but may I add that we did mention this to the manager and he was so nice about it and gave us a free lunch on the day of our departure

Mr and Mrs Gilder

Room Tip: All the rooms seemed nice, but as I mentioned above, the VIP rooms may be better in July/august
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  • Stayed: September 2013, traveled as a couple
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7  Thank shaz_pink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 13, 2013

I spent 3 summers in this Hotel with my family. We were there for 1 or 1,5 month. Personal is very friendly and helpful, the food is amazing. The territory of Aldemar is beautiful. To tell the truth, every time I think how to return days. I remember that specific smell of nature, flowers and atmosphere. I adore Aldemar Royal Mare!

Room Tip: Standart room is nice with a big balcony or terrace, 770 or nearest
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  • Stayed: December 2012, traveled with family
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2  Thank Studentca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded November 15, 2013

Dear Guests,

Thank you for letting us know how much you enjoyed your stay at Aldemar Royal Mare. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result.

We look forward to seeing you on your next trip to Greece.

Kind regards
Vassilis Fragoulakis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

After a bad start due to a description issue we had a wonderful holiday! We booked a VIP Bungalow with shared pool, half board. When we arrived quite late in the evening we were told we had VIP bungalows UPPER FLOOR! I dont know how others would take a description of' bungalow' but to me that is a ground floor. We needed ground floor rooms as two of us had disability needs. After one night in upper floor rooms one of the two couples were offered a ground floor bungalow. This was fine as she had mobility problems whilst mine were heart problems so, just took the stairs slowly and all was well So, please be aware your' Bungalow' could be on an upper floor. By the time we had booked in it was about 10.30pm and was just starting to wonder where we could eat at that time in the hotel when the very nice man on reception told us that a buggy was waiting to take us to one of the hotel's restaurants to cook us dinner.....wow! how good is that...and the food was wonderful! The whole ten days we didn't move out of the hotel, everything we wanted was right there. Each restaurant had good food with a good selection. Some evenings we paid extra and went to theme nights such a Lobster Night...Gorgeous...a Greek Night..... Great fun! and the Chinese is to died for! One word of warning if you have a bungalows near to the entrance of the hotel it is noisy when sitting round the pool due to delivery lorries coming and going during the day. All the rooms are lovely. Clean and fresh. Clean towels twice a day. The fridge is very handy as there is a shop on site where you can buy beers etc and stock the fridge! ALL the staff without exception were very friendly, helpful, polite. I wish I had looked more at the name badges as there were some staff that we really did have a good laugh with. The chef in the half board restaurant was a scream and the lady that done a Greek dance at the Greek evening and served in the Chinese restaurant was lovely. The beach was a little disappointing and very busy but with 29 pools who needs the beach! Go on try it....you'll have a wonderful time.

  • Stayed: September 2013, traveled with friends
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5  Thank Eve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded November 15, 2013

Dear Guests,

Thank you very much for taking the time to write this great review.
Nothing makes us happier than the great holiday experience of our clients, and we wish to have the pleasure of welcoming you back in Royal mare in the near future.

Kind regards
Vassilis Fragoulakis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

I would agree with many of the reviews on various sites, a good hotel with plenty of facilities but a couple of issues mainly concerning late and possibly early season bookings.

We travelled in the first 2 weeks in October, 2013 and many of the island hotels and attractions had either already or were in the process of closing down for the season, including the Royal Mare.

The main reason we chose this hotel was that their main website offered a gluten free menu, which my wife needs. We had excellent communications from the restaurant manager ahead of the holiday but we booked in May for an October holiday and the menu choices appeared to offer a waiter service restaurant for special diets. On arrival we found that due to the late season, many of the hotel restaurants had closed and we found ourselves in the main buffet restaurant. I have to say the Head Waiter knew his menu and ingredients, and was able to direct my wife to suitable dishes but it was not what we expected.

The second late season issue centred on the bedroom air-conditioning. Although it operates all the time, an outdoor sensor determines whether or not cooling takes place. As, in Cretan eyes, it is late season and the early morning or evening temperature is cool, i.e. only 18C to 20C, the system blew non-cooled air into the room. What’s the problem? The day time temperature reached 31C and heated the roof of our top floor room, which acted as an overnight radiator heating the room. After several uncomfortable nights, many mosquito bites as we opened the windows to get fresh air, and our third trip to reception, we were moved to a ground floor room where the sensor was on the other side of the building and "will not turn off as early". Still not good overnight but more comfortable.

The plus side of a late season booking includes empty pool areas, plenty of space and the roads attractions are virtually empty. Re hire cars, I cannot imagine what it must be like in season. We saw literally hundreds if not thousands of hire cars on forecourts waiting for customers. If they are all in use during the season the roads and attractions must be crammed full!

Would we go back? To the island, yes but probably not to the hotel. But that is because Crete is a big island with many dubious roads. We were driving during a 6.4 richter earthquake but didn’t realise it as the road was so bumpy. It takes much longer to get around than you would expect and we would visit the other end of the island for our next visit.

Room Tip: Read review re top floor rooms early / late season
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  • Stayed: October 2013, traveled as a couple
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8  Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded November 15, 2013

Dear Guests,

Thank you for taking the time to post your review regarding your recent stay in our hotel Royal Mare.
Rest assured that we have taken in serious consideration all of your comments. Our guests feedback is always valuable and helps us to improve our services.
We hope to be able to welcome you again in Royal Mare in the near future!

Kind regards
Vassilis Fragoulakis

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Reviewed October 31, 2013

We had a wonderful stay at The Royal Mare first week of October this year in a VIP De Luxe Room with sharing pool and sea view (half board). Everything was first-class, spacious room, lovely toiletries, fresh fruit and water every day and room kept nice and clean. The food was better than expected and the complex is lovely. We did this on a very good deal with Secret Escapes and are so excited because we've just spotted another deal on Secret Escapes and have booked to go here again in May next year.

  • Stayed: October 2013, traveled as a couple
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3  Thank Seagullfan61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded November 15, 2013

Dear Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Royal Mare & Thalasso. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again next May.

Kind regards
Vassilis Fragoulakis
General Manager

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Reviewed October 24, 2013

We are currently staying at this hotel, it is excellent and I can only commend the first class staff especially the Guest Relations Manager, Nicholas who have ensured that despite the hotel operating at reduced capacity due to end of season closures we have still been provided a 5 star experience. The tennis courts are great, cleanliness and room service too, all in all I can only recommend this property as a destination perfect for couples and families


Stayed: October 2013, traveled with family
4  Thank hellycopter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded November 15, 2013

Dear Guests,

Thank you very much for taking the time to write this great review.
Nothing makes us happier than the great holiday experience of our clients, and we wish to have the pleasure of welcoming you back in Royal mare in the near future.

Kind regards
Vassilis Fragoulakis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

We traveled at mid oct as a couple, stayed for 4 day...
We searched a lot for a nice romantic hotel, and I'm do glad we didn't Compromise..
Where to begin with???
Kind staff, Beautiful hotel, Cosy room, Lovely beach, Clean pools....
We arrived at 10am, and they prepared our room at 11:30 (instead of 14:00) which was very comfortable!
They upgraded us to a VIP private pool for our 3 years together...
my boyfriend needed to iron his shirt, we called the reception and within 10 min they brought one..
The food was great, the waiters were pleasant..
The hotel construction is lovely.. all the way down to the private beach..
Although it was off season, we were blessed with summery weather, and the was not loaded..
I certainly recommend anyone to go there, one of the best hotels I've seen
Thanks :)

Room Tip: VIP private pool ..... (:
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  • Stayed: October 2013, traveled as a couple
    • Value
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5  Thank Dandush27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aldemar Royal Mare Thalasso Resort

Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Hersonissos
#4 Spa Hotel in Hersonissos
#4 Business Hotel in Hersonissos
#7 Luxury Hotel in Hersonissos
#9 Family Hotel in Hersonissos
#11 Romantic Hotel in Hersonissos
Price Range: $122 - $2,995 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Aldemar Royal Mare Thalasso Resort 5*
Number of rooms: 435
Official Description (provided by the hotel):
The Royal Mare Luxury Resort + Thalasso is an exciting holiday destination located at the heart of the Mediterranean in a realm of myths and stories. There are so many ways to relax at this beautiful community surrounded by cooling water and verdant gardens. Chill out in the comfort of your well-appointed room, enjoy the sparkling blue waters of the sea, treat yourself at the world's finest thalassotherapy centre, discover the secrets of Cretan cuisine and embrace an enchanting summer full of traditional Cretan hospitality. ... more   less 
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Also Known As:
Aldemar Royal Mare And Thalasso
Aldemar Royal Mare & Thalasso Hotel Chersonisos
Aldemar Royal Mare Village Thalasso
Royal Mare Village
Royal Mare Crete
Aldemar Royal Mare Thalasso Resort Crete, Greece

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