We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good hotel with some late season issues”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Aldemar Royal Mare Thalasso Resort
Ranked #12 of 171 Hotels in Hersonissos
Dorset, UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good hotel with some late season issues”
Reviewed November 2, 2013

I would agree with many of the reviews on various sites, a good hotel with plenty of facilities but a couple of issues mainly concerning late and possibly early season bookings.

We travelled in the first 2 weeks in October, 2013 and many of the island hotels and attractions had either already or were in the process of closing down for the season, including the Royal Mare.

The main reason we chose this hotel was that their main website offered a gluten free menu, which my wife needs. We had excellent communications from the restaurant manager ahead of the holiday but we booked in May for an October holiday and the menu choices appeared to offer a waiter service restaurant for special diets. On arrival we found that due to the late season, many of the hotel restaurants had closed and we found ourselves in the main buffet restaurant. I have to say the Head Waiter knew his menu and ingredients, and was able to direct my wife to suitable dishes but it was not what we expected.

The second late season issue centred on the bedroom air-conditioning. Although it operates all the time, an outdoor sensor determines whether or not cooling takes place. As, in Cretan eyes, it is late season and the early morning or evening temperature is cool, i.e. only 18C to 20C, the system blew non-cooled air into the room. What’s the problem? The day time temperature reached 31C and heated the roof of our top floor room, which acted as an overnight radiator heating the room. After several uncomfortable nights, many mosquito bites as we opened the windows to get fresh air, and our third trip to reception, we were moved to a ground floor room where the sensor was on the other side of the building and "will not turn off as early". Still not good overnight but more comfortable.

The plus side of a late season booking includes empty pool areas, plenty of space and the roads attractions are virtually empty. Re hire cars, I cannot imagine what it must be like in season. We saw literally hundreds if not thousands of hire cars on forecourts waiting for customers. If they are all in use during the season the roads and attractions must be crammed full!

Would we go back? To the island, yes but probably not to the hotel. But that is because Crete is a big island with many dubious roads. We were driving during a 6.4 richter earthquake but didn’t realise it as the road was so bumpy. It takes much longer to get around than you would expect and we would visit the other end of the island for our next visit.

Room Tip: Read review re top floor rooms early / late season
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review, November 15, 2013
Dear Guests,

Thank you for taking the time to post your review regarding your recent stay in our hotel Royal Mare.
Rest assured that we have taken in serious consideration all of your comments. Our guests feedback is always valuable and helps us to improve our services.
We hope to be able to welcome you again in Royal Mare in the near future!

Kind regards
Vassilis Fragoulakis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,478 reviews from our community

Traveler rating
    892
    378
    147
    50
    11
See reviews for
434
704
54
31
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Haywards Heath, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 31, 2013

We had a wonderful stay at The Royal Mare first week of October this year in a VIP De Luxe Room with sharing pool and sea view (half board). Everything was first-class, spacious room, lovely toiletries, fresh fruit and water every day and room kept nice and clean. The food was better than expected and the complex is lovely. We did this on a very good deal with Secret Escapes and are so excited because we've just spotted another deal on Secret Escapes and have booked to go here again in May next year.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Seagullfan61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review, November 15, 2013
Dear Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Royal Mare & Thalasso. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again next May.

Kind regards
Vassilis Fragoulakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughborough, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 24, 2013 via mobile

We are currently staying at this hotel, it is excellent and I can only commend the first class staff especially the Guest Relations Manager, Nicholas who have ensured that despite the hotel operating at reduced capacity due to end of season closures we have still been provided a 5 star experience. The tennis courts are great, cleanliness and room service too, all in all I can only recommend this property as a destination perfect for couples and families


Stayed October 2013, traveled with family
Helpful?
4 Thank hellycopter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review, November 15, 2013
Dear Guests,

Thank you very much for taking the time to write this great review.
Nothing makes us happier than the great holiday experience of our clients, and we wish to have the pleasure of welcoming you back in Royal mare in the near future.

Kind regards
Vassilis Fragoulakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 24, 2013

We traveled at mid oct as a couple, stayed for 4 day...
We searched a lot for a nice romantic hotel, and I'm do glad we didn't Compromise..
Where to begin with???
Kind staff, Beautiful hotel, Cosy room, Lovely beach, Clean pools....
We arrived at 10am, and they prepared our room at 11:30 (instead of 14:00) which was very comfortable!
They upgraded us to a VIP private pool for our 3 years together...
my boyfriend needed to iron his shirt, we called the reception and within 10 min they brought one..
The food was great, the waiters were pleasant..
The hotel construction is lovely.. all the way down to the private beach..
Although it was off season, we were blessed with summery weather, and the was not loaded..
I certainly recommend anyone to go there, one of the best hotels I've seen
Thanks :)

Room Tip: VIP private pool ..... (:
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dandush27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, England, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 20, 2013

just returned from a week at this hotel ,my friend & I had a great time . the staff were great & could not do enough for you , they are getting ready to close for the season but they still make you feel special . we were upgraded to a vip room whitch was great . food was good &plenty of choice . will go again , thankyou aldemar for a lovely holiday

Room Tip: elagara rooms are fantastic
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brendab463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leuven, Belgium
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 17, 2013

very good hotel, very good service, friendly and helpful staff, very good reception, nice rooms, very well maintained, excellent food and choice. We go in 2014 for the 5th time so it's super super super!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank imaani2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weybridge, Surrey
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 15, 2013

Just arrived back from this most beautiful hotel. Set in well maintained grounds surrounded in trees and flowers. Although our allocated rooms were very nice they were in the wrong position for myself and two eldery parents, I went to see Nicholas Hourdakis the Guest Relations Manager who immediately resolved the situation in a most professional friendly manner. We were moved to another area by him personally and on arrival were speechless when shown our new accommodation which happened to be a most fabulous suite situated right by the sea. We were speechless when shown inside, it was breathtaking wonderful. The restaurant was very roomy and lots of variety with the food. There are lots of pools around with plenty of sun loungers etc. The beach is shingle but very clean. Unfortuntely on our second week my mother had a nasty fall, the hotel called a doctor and arranged for all her meals to be brought to the room, they couldn't do enough to make sure she was comfortable as she was bed ridden for the remainder of our holiday, they even arranged for some of her medication to be sent for in a taxi. The reception staff, restaurant staff, cleaning lady, all of the lads who drove us in the buggies, and especially Nicholas are the most helpful friendly attentive people we have ever come across in a hotel. This hotel has five star service without a doubt, and is one of the best hotels we have stayed in over the last years. We thank you all for making this a most memorable holiday and strongly advise people to stay here you will not be disappointed.

Room Tip: Sea view nice but would imagine all rooms good.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julia1192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hersonissos
0.2 mi away
Aldemar Knossos Royal
Aldemar Knossos Royal
#14 of 171 in Hersonissos
4.5 of 5 bubbles 1,962 reviews
0.9 mi away
Creta Maris Beach Resort
Creta Maris Beach Resort
#4 of 171 in Hersonissos
4.5 of 5 bubbles 2,666 reviews
2.4 mi away
Stella Palace Resort & Spa
Show Prices
Show Prices
Show Prices
1.6 mi away
Lyttos Beach Hotel
Lyttos Beach Hotel
#6 of 171 in Hersonissos
4.5 of 5 bubbles 596 reviews
46.2 mi away
White Palace El Greco Luxury Resort
47.2 mi away
Aquila Rithymna Beach Hotel
Aquila Rithymna Beach Hotel
#1 of 14 in Adelianos Kampos
4.5 of 5 bubbles 1,997 reviews
Show Prices
Show Prices
Show Prices

Been to Aldemar Royal Mare Thalasso Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aldemar Royal Mare Thalasso Resort

Property: Aldemar Royal Mare Thalasso Resort
Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hersonissos
#6 Spa Hotel in Hersonissos
#7 On the Beach Hotel in Hersonissos
#8 Luxury Hotel in Hersonissos
#11 Romantic Hotel in Hersonissos
#11 Family Hotel in Hersonissos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Aldemar Royal Mare Thalasso Resort 5*
Number of rooms: 435
Official Description (provided by the hotel):
The Royal Mare Luxury Resort + Thalasso is an exciting holiday destination located at the heart of the Mediterranean in a realm of myths and stories. There are so many ways to relax at this beautiful community surrounded by cooling water and verdant gardens. Chill out in the comfort of your well-appointed room, enjoy the sparkling blue waters of the sea, treat yourself at the world's finest thalassotherapy centre, discover the secrets of Cretan cuisine and embrace an enchanting summer full of traditional Cretan hospitality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Bookgreece.com, Cancelon and Agoda so you can book your Aldemar Royal Mare Thalasso Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aldemar Royal Mare And Thalasso
Aldemar Royal Mare & Thalasso Hotel Chersonisos
Aldemar Royal Mare Village Thalasso
Royal Mare Village
Royal Mare Crete
Aldemar Royal Mare Thalasso Resort Crete, Greece

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing