Don't book this hotel if you think you are going to get a 5 star hotel and service even by Greek standards.
The hotel is falling down, the balconies of rooms 201/3/5/7/9 have structural cracks to the main pillars and dividing walls, and is surrounded by empty and derelict buildings or wasteland.The entertainment programme is Singer,Two dance groups and Greek band at BBQ at hotel, nothing for over 18-30 age group in resort.
I'll mention the good points first.
Hotel is kept clean by hardworking courteous cleaners and the restaurant staff do a very good job although a little too pushy to sell BBQ tickets.
Katariana serves at the rear pool bar and greets and serves you with a smile,lovely girl.
5 Star hotels have Urinals in the male public toilets everywhere in the world, this one DOES NOT.
5 Star hotels, anywhere in the world, do not have waiters with long sleeved shirts with sleeves rolled up and BLACK JEANS, this one does! (i thought he'd come to change a lightbulb not wait on table)
5 star hotels have Toasters for guests to do toast to their liking, this one does not!
Food is very repetitive but well presented, we had Kebabs 5 times in 14 night stay.Do not go to the BBQ,save yourself 16 Euro as you get the same food in the restaurant next day.
All inclusive is a farce, no Malibu,Tia Maria or Baileys so limited Cocktails choice.
I can confirm a previous reviewers statement that Pedro(barman) does do a patrol of the bar area on the pretence of collecting glasses but counts the drinks on your table and when you go to the bar at 22.55 for a last drink he mutters to Lefkeris and you are refused further drinks because you still have drink in your glass.This was taken up with the manager the next day and ,by her own admission, said it had been a problem earlier in the season and assured me it wouldn't happen again.Fine, happy with that. The next time we returned to hotel for last drinks the same thing happened and there was a humiliating encounter with Lefkeris. Next day in to see Manager again and told that Lefkeris had wrote a note(in greek) saying i had asked for a lot of drinks,TOTAL B%&*£"@S.asked for a copy of note as some friends are greek, note soon disappeared.The manager then recited what can only be described as a well rehearsed parrot fashion excuse about wanting guests to return and sort it out "in house" rather than go home and do exactly what i am doing now.
After twice being in to see the manager and being told that this problem would be sorted the same thing happened night after night, so obviously nothing was done or Lefkeris is working to his own agenda and ignoring management. I gave up after this and would take drinks up to my room before Pedro did his rounds.
This needs to be sorted because guests, who have paid good hard earned money, do not want to be told by a barman when they have enough drink, especially when your on holiday. and that is what you go for.
This situation,night after night, ruined the holiday for a number of people and has cost this hotel a lot of badly needed revenue in the future as we are one couple of at least six, that we know of, who have stated will not return to this hotel.We will not be returning to spend our hard earned, stress related money at this hotel.
To finish on a positive note, this hotel has the potential and management,Fotini is very polite and helpful but needs to get in touch with what is happening on the ground, to be a good hotel.
Do not expect to get 5 star, at best 3 star only.
These comments are a true account of what happened and how it is over there.
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- Also Known As:
- Palace Hotel Hersonissos
- Hersonissos Palace Hotel Crete, Greece
- Hotel Hersonissos Palace