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“A great place to stay: Silva Beach Hotel, Chersonissos”
Review of Silva Beach

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Silva Beach
Ranked #23 of 171 Hotels in Hersonissos
Purmerend, The Netherlands
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A great place to stay: Silva Beach Hotel, Chersonissos”
Reviewed June 5, 2010

Another great holiday in Aquis Silva Beach!!!

This year was my 10th stay in Silva Beach Crete, an all inclusive resort with personal Cretan style!! Please forget you experiences with big ‘unpersonal resorts’ where you are an number. This is completly different!! I like to come here for several reasons. First of all the nice location. Almost at the end of the main-street of Hersonissos, the hotel is built up like a Cretan village in different and lively colours. Last winter the hotel has been renovated. The first part you see about this is the reception area, wich is very modern and spacy. The staff of the reception are all very kind and doing always their utmost to fulfill your wishes. They always name the guest by name and know in which room you are!! The Front-Office Manager, Miss Haroula Zervou, is very kind and keeping up the spirit for her staff.
Just opposite the reception a new bar has been made; from the late afternoon you can sit there to have a break with any drink. You can sit outside, at the street-side or at the hotel side. If you prefer to sit inside this is possible as well.

After the reception you walk into this Cretan Village area and it feels if you come in another world; the sounds from the street is gone and your holiday feeling is getting stronger. Nice is also that there are so much small alleys with rooms, hidden rooms I would say, that even after 10 years I found new rooms!!
The rooms have been updated last winter; new floors and walls, new beds, new furniture, a LCD-tv on the wall, a DVD-CD player; the bathroom is cosy. All new and the shower is halve a circle which is closing with moving glass-panels. If you have one of the suits, room 447, you have a really walk-in shower! All the rooms do have a terrace or balcony, all in different sizes and with different views. This gives the hotel it’s warm atmoshpere. Some are facing the swimming pool, others facing the sea, or both!!

The hotel has two swimming pools; one is located in the main-area of the hotel, the other one down near the beach. Everybody will have it’s favourite place, either up-or downstairs. Both are full of sunbeds, which I have seen full but never ‘sold out’ (of course they are free of charge).
Next to the upper swimming pool there is the romantic bar; the staff is friendly, they work very hard. To avoid an queue, it’s not allowed to order more than two drinks a time, but if you do nobody is stopping you. And what about waiting one minute if you are in holiday?? The barman Kostas and his team are great.
Down at the lower swimming pool, there’s another bar where you order your drinks. All is easy and nice! From here you just hop on the beach, where you can swim safely.

Now about the restaurant and kitchen; the last has been renovated completely, which makes it for the Chef and his team easier to work. The Chef, Vassilis, is doing every day a great job three times a day to serve you great food; for breakfast, lunch and dinner. There are a lot of choices to be made and there is variety of food which tastes great. Of course you are on holiday on then food is made different then you should do at home, but that is charming about travelling. Vasillis is walking all the time around the buffet to check, or is watching the guests if all is fine.
Once a week you are allowed to have a meal in the a la carte restaurant ‘Olive Tree’ in the hotel. This is next to the romantic bar which has nice sea-view. Leftakis and Paris are the serving men out there, and they are a perfect team!!!! All is going in a smooth way; they fullfill all your wishes at once. The food here is cooked especially in a separate kitchen, an open once so you can see what is happening. The quality is 5-star!!!! And I have been going all around the world and having dinner in restaurants!!!
All the stories here at trip-advisor that the food is not good here, bad or whatever are really not true. Please do not believe the stories!!!
Downstairs the restaurant is ran by the maître d’hotel, Nikos Adrianos; nothing is too much for the team, tables are cleaned at once, there are always enough tables available. The restaurant has not yet been renovated, this will be done next winter season. The buffet area has been redesigned, but not yet renovated.

The animation team is by two people, Magda and Mauritzio; Magda is doing four gym classes a day; streching, aqua-gym, pilates and abs-workout. Really professionally!!

What is to be mentioned; the management, Stella and her assistant manager, are always walking around to see what’s going on and to keeping feeling with the guest. They are so friendly and listening to suggestions or whatever. Also the other manager on duty, Haroula or Nikos, are doing the same. All the management works up to 16 hours a day!!!

So if I take everything into account, it’s more than a great place to stay. It's for me, my wife and my parents like a second home. This is alson clear by the many returning guests, even twice a year. The record I believe is a German man who is coming for 21 years. Other come 16, 14, 10, 5 years or whatsever!!

Please stop thinking about any other hotel in Hersonissos, or even Crete at all, and come to this place!!! It’s your money more than worth!!!

Ralph Schurink

  • Stayed May 2010, traveled as a couple
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Helpful?
2 Thank Hema36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Leeds
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 2, 2010

I endorse just about everything 'Sunshineisthebest'' wrote in her comprehensive review. The hotel was delightful, giving the impression of walking in a Cretan village, with narrow paved streets, and charming little features dotted here and there.

The rooms were clean and modern, and they were tidied and the beds made every morning.

The food was good and varied and the restaurant and bar staff were always friendly, smiley, chatty and efficient. Matis, one of the waiters, also entertained us with magic tricks at the table!

Never had a problem being served at the bar, and for the first few days of our stay the place was full. There may have been short waits, but isn't this to be expected in any popular bar?

The animation people were also very friendly and enthusiastic, always trying to involve people in various activities.

The sunbed situation was as 'Sunshineisthebest' said, but the hotel emptied a little after the first few days of our stay, so this wasn't so much a problem.
The walk down to the port, about a mile away, is very pleasant - either meandering down the main street, or taking the coast road, which runs parallel to the main street.
Also, a little more strenuous, is the walk up into the mountains to the three villages. The initial walk up the hill is a bit of a pull, and you might need to stop off at one of the tavernas en route for oxygen! The villages are charming, and the last of the three, Hersonissos village, is a beautiful, quaint place, with many tavernas around the attractive square. A taxi back to the hotel is about 8 euros.

Would definitely recommend the Aquis Silva Beach experience!

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CVBLEEDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hockley, Essex
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 1, 2010

Have recently returned from a fortnights stay at the Aquis Silva Beach having fallen foul of the 48 hour strike which extended to approx 82 hours due to the greed of the hotel in attempting to charge us over £200 extra as well as charging the poor people waiting to catch their flights home. Fortunately Qwertytravel.com, in particular Sam Lloyd, took this grasping hotel on and managed to beat them down to a reasonable £60. Notwithstanding this fine start I will attempt to be impartial in the following comments:

GOOD BITS
1. Located at one end of Hersonnisos “High Street” with plenty of shops, bars, restaurants within easy distance. The local harbour is a pleasant walk and has a nice buzz to it in the evening. Boat trips can be booked and there are a number of local travel shops for sightseeing/trips at a lot less than you pay your travel company. The 3 villages in the hills above the high street, half to 1 hours walk away, are well worth the effort. Plenty to see and do on the Island, but at a price.
2. The local beaches are typically Greek but there is a large beach/water park/entertainment complex [Star Beach?] within 1 mile if that’s your thing.
3. Magda and Simone, the animators are great, working their socks off to provide a reasonable entertainment package which isn’t too intrusive [2 people for nearly 600 guests?]. Similarly Costas and his bar colleagues are magic at dispensing the Essential Liquids, even though they are under constant pressure with the permanent queues that form [more on this later]. In fact all the staff, [restaurant, reception, cleaners even management] were excellent. Tipping is not expected but is much appreciated when made.
4. Good quality food if a little repetitive. Various theme evenings and the weekly a la carte restaurant makes a change. The quality of the wine was surprisingly good. The filling of your personal water bottle at meal times was quirky in the extreme!
5. Generally, quiet and peaceful and for us the “no children” policy worked but the taped music in the bars, restaurants etc. was intrusive [it seemed the same 6 hour loop tape for 2 weeks!!].
6. Laid out in a “Minoan Village” style is good with slightly small but newly refurbed rooms in the main. However the 2 annexes either side of the main complex were basic [ nicknamed “The Bronx” and “Beirut” respectively]
7. A good, balanced mix of different countries and races in residence, thankfully we Brits were well behaved [something to do with the age and the Horlicks!]

BAD BITS
1. Arrived after midnight very thirsty to be told there was nothing to drink available, not even water, even though the reception bar was still manned but being cleared up. Fridges in the rooms but not hotel policy to provide water. You had to leave the hotel, presumably after checking in, say at 12.30 to 1am, and make your way downtown to hopefully find an open bar that sold something to take out….Absolutely ridiculous.
2. The fridges in the room didn’t work as they were integrated into the main sideboard and could not dissipate heat build up. A triumph of Greek design.
3. You wonder why so many people carry small to medium sized empty bottles. It’s so you can fill them up from the water fountain during meals or alternatively you can queue up at the main bar. Lots of people surrendered and bought a large 6 pack from the town supermarkets.
4. The hotel was virtually full the first week. Sun beds were all gone by 8am, favourite positions by 7am. A few people complained of having their beds/cushions pinched when they left to have lunch. A certain lady was observed carrying her bed cushions to and from her room. The queue at the pool bar never dropped below 5 or 6, at peak it could be 15 or so, generally poor old Costas was going like the clappers but never seemed to get a break, as he appeared the only person qualified to serve drinks. Other staff only collected glasses or washed up. Certain cynics stated this was quite normal in certain hotels to minimise the quantity of alcohol consumed…I couldn’t possibly comment, except to say this was, for me, a relatively healthy, minimal alcohol holiday.
5. Fruit at mealtimes was a mixed bag… oranges and grapefruit at breakfast with mostly additional tinned fruit. Apples now and then with melon only once in 2 weeks at other meals.
6. The hotel policy on charges is odd e.g... they charge 3 euros per day for room safes, while advertising the hotel as A.I .the majority of bar and a la carte restaurant drinks are chargeable and they are not cheap, if you pre book airport transfers they appear excessive. As our American friends put it “they nickel and dime you to death” and they should learn nobody likes being taken to the cleaners.
7. Some people on arrival were irate having been given rooms in the annexe or overlooking the busy main road when they had specifically booked say a sea or pool view and paid a premium for this. They who complained were generally moved after a day or so but this leaves a bad taste in the mouth
8. The posted Hotel policy on dress code doesn’t work. Do not expect people in beach shorts/tee shirts to change when coming in from the beach or pool for a light lunch. Conversely they must insist on people dressing decently for dinner, people in swimming costumes with towels around their shoulders must be barred.

CONCLUSION

In my opinion this is not a 5 or even a 4 star hotel. It rates about 3 stars plus [less if you are unfortunate to end up in either annexe]. The Aquis chain is large and has a considerable presence in Greece and its Islands and I will follow with interest the reviews that will be posted on the various hotels. I may even go back to one if improvements are made.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank GidSid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 1, 2010

We went to Aquis Silva beach resort for our honeymoon on 6th May. I had emailed the hotel a couple for weeks before to request a room with a double bed rather than a twin room as this has happened to us in the past and we didn’t fancy separate beds on our honeymoon. Upon arrival we were taken to our room where there was a bottle of chilled cava waiting for us, which was a lovely touch and we enjoyed it on one of our two balconies both with sea views. We had booked one of the Annex rooms, which was in the part of the hotel that hadn’t been refurbished over the winter, as such we weren’t quite sure what to expect, but we were very impressed. The rooms were a good size and more like an apartment really, there was a dining area as we walked in with a spare bed in the living area, leading out on to a decent sized balcony overlooking the (very quiet) little access road and the sea. The bathroom was spacious and clean, the bedroom was a good size and led to a second smaller balcony with lovely sea and mountain views. If you were to book this room for next year after it has been refurbished I think it would probably be one of the more expensive rooms in the hotel as the views were beautiful. We even had a new flat screen television, which had a couple of English channels – CNN and a movie channel which had Greek subtitles, but who goes on holiday to watch TV anyway?! I’m not quite sure what the other rooms would be like as I’m sure we had the best Annex room and maybe even one of the best rooms in the hotel. They kindly let us use a room to shower in on our last day as we had to check out at 12 but weren’t being picked up until 9.30pm, and the room they lent us was very nicely refurbished and tastefully decorated and furnished, but we weren’t as impressed with the view as the one out of our room, and it would probably have classed as a sea/side-sea view room.
The Aquis chain are clearly striving to be the best all-inclusive hotel chain in the Greek Islands, and they are doing a good job on the whole. The bar areas (terrace and beach) are very tastefully appointed and have lovely views of both mountains and sea, unfortunately the beach bar only opened towards the end of our stay and was situated near the lower swimming pool, it overlooked the beach and, again, had nice furniture and was well appointed, although it didn’t seem to be open in the evening. I have been to several all-inclusive resorts and the general rule is no more than 2 drinks per person to be ordered at the bar and the bar areas tend to be small and not particularly pleasant which I always assume is intended to discourage people drinking all the profits! However Aquis Silva would allow you to order more than 2 beverages each, and although they were mainly quite understaffed, you were able to take a couple of drinks each back to the table to save you queuing for half an hour every time you go to the bar. The terrace/pool bar was lovely and again, the views gorgeous. The staff work very hard and often seemed to pull 13 or 14 hour shifts and never stopped for a minute. We were also very impressed that we were allowed to keep our all-inclusive card on the last day until we were picked up by our transfers. We had thought we would have to give the card back when we checked out, but we were allowed to use the full facilities of the hotel right up until 9.30pm, very, very impressed with this customer service and it really helped us enjoy every last second of our holiday.
The hotel was mainly populated by middle-aged/older people and there were only a few young couples like us that we spotted, as such the bar on an evening wasn’t very lively (don’t get me wrong, I’m not after a loud and lairy evening, it was just very subdued), we tended to prefer the bar in the daytime, which made a lovely break from the sun. I had been worried that as we were going in early May, the weather might be a bit temperamental, but it was absolutely beautiful every day we were there.
The food wasn’t spectacular but was very nice most of the time. We started off eating a lot of pasta and chips but when we branched out and tried some of the salads and meat dishes they were very nice. They are particularly good at chicken and the Greek salad is delicious, but there is plenty of choice and always bread, soup, salad and chips for anyone who is a bit fussy.
Be warned, if you want a sun-lounger (not even in a ‘prime location’ – which for us meant near the bar! Just any sun-lounger at all) you had to be up at the crack of sparrows as there are towels out at dawn and by the time we went for breakfast (which was no later than about 8am most days) all the loungers by the pool had gone. There are some older loungers on the small sandy area just below the bottom pool, which wasn’t entirely unpleasant and the loungers aren’t as old and tatty as some of the other reviews would have you think and we were quite happy there the first couple of days, then on the third day my husband spotted a couple of loungers in a corner near the bar at the top pool and once we’d tried this option out there was no going back. We then adopted the attitude that if you can’t beat the 6am towel gang, join them.
We generally like to see a little bit of the place we’re staying in between sunning ourselves and enjoying the limitless bar and we hired a quad bike one day to do a bit of exploring. We went East toward Malia, went swiftly past Malia, and up into the mountains. We decided to follow signs saying Milatos Cave, sounded interesting, so we quadded up a mountain to discover an abandoned, slightly creepy cave, which seemed to have a white plastic door set in toward the back of the cave, at first I couldn’t quite figure out what I was looking at but it was definitely a doorway, this creeped me out as I suddenly started wondering what was behind it, so we did a runner and ended up in Milatos town. This seemed like quite a pleasant little village, not quite as tourist-resorty as Hersonissos and a bit more authentic, but very quiet.
The resort of Hersonissos was like a ghost town. My husband and I had expected to be tempted to go out every night and not stick to our prescribed all-inclusive restaurant and bar, but whilst there were plenty of bars and restaurants to choose from on the main road and down by the beach, all of them were completely empty. It was quite sad really. We assumed that it was due to the low(ish) season, early May, but when we did eat out one night our waiter said it was due to riots/strikes in Athens, Volcano trouble and credit crunch mainly. We were very surprised at quite how quiet it was and wondered how the resort managed to sustain so many bars and shops when there were so few tourists to spend their money. The one night we did go out we were recommended to go to the only bar in town with any life – New York. It had a lovely setting right on the beach, played lively music and had a few people in. Drinks were expensive (especially as most bars were giving them away, 2 for one cocktails and beers etc.) – 6 Euros for a spirit and mixer, but we were prepared to pay it to have a bit of atmosphere, and this place is clearly known for this as it did get really busy later on. We also thought that perhaps a lot of the more classy all-inclusive hotels like ours must be crucifying the bars, with people not venturing out of their hotels, there wouldn’t be anyone to keep the bars going, and our hotel was fully booked the whole time we were there and for the following weeks.
We did find one amazing little beach bar right outside our balcony called Paradiso Al Mar. It’s run by a guy called Manos, who also owns the hotel next to the Aquis. We went in on one of our first days there and fell in love with it. It is situated on the rocks at the top of a little bay and has absolutely spectacular views out to sea. Again, it is really nicely done out and is a gorgeous little bar, a very pleasant place to spend an evening and bar man Giorgos serves the best Sangria I’ve ever had. Again, unfortunately this place was let down by the lack of trade, we only ever saw a couple of people in there which was such a shame, it really deserved to be heaving every night, but if you do decide to go to Hersonissos, you should definitely check out this bar.
On the whole, I thought the hotel itself was very good and if you’re after a relaxing, chilled out holiday in nice surroundings, and you’re not too bothered about leaving the hotel, you would be really happy with Aquis Silva Beach. For us, the only thing that let it down was the lack of life in the town, as we do like to have the option of a bit of variety to our meal times and evening entertainment.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sunshineisthebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 1, 2010

From the first day we arrived to the last day,the service was nothing short of excellent. The hotel entrance is not much to look at from the outside,but once you step inside the reception area, you enter into a very nicly built Cretan village. It's like having your own little villa.The room was very clean and well laid,with a nice terrace.The bathroom was the only thing that let it down and the shower very small,but we were not there to stay in the bathroom so it was only a small nag. The food,(contrary to some of the unjustified bad comments by some) was excellent. There was something there for every one and the hot food was Hot. I cant understand people's Bad Reviews on the food. Take it from me,the food was EXCELLENT.. and as for not having snacks in the afternoon!! How much can you eat through out the day? There was tea and coffee and cakes between 4 and 6 pm at the romantic bar. The restaurant staff were absolutly wonderful,especially Christina.Our empty plates were cleared as soon as we finished,we never had to clear a table ourselves. The bar staff in the romantic bar (especially Kostas) worked very hard and were very peasant through out the night. My only gripe was that the All Inclusive finished at 11. For me, All inclusive means just that,All inclusive and should till the bar is closed. Also the entertainment was poor. Because you are there All inclusive, you stay in the hotel at night and I expected a bit more with entertainment. Both pools were excellent and always managed to get a sun bed,no problem there. I would definatley visit this hotel again. Best wishes to all the staff at Silva Beach.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Persius1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sopot
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 31, 2010

Beautifull Hotel ! Rooms were renovated in the winter - really very very nice.
Location was superb, service also. The atmoshere was so nice. People smiling and very helpfull. One thing I would add is the music by the pool this one near the sea. To sum up I had a fantastic holiday and spend relaxing time with my boyfriend and friends!! I really recomend this Hotel it has so beautifull greek architecture.
So do not hesitate and visit Aquis Silva Beach Hotel!!:)
Dorothy

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DorothyFromSopot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 31, 2010

ok so let me start with the positives..... very nice room - clean and roomy enough with air con. The most fantastic thing about this holiday was Magda (the pink wave rep). Without her I'm not sure we would have survived the week. She is a diamond. She ran 4 classes a day which kept us fit. This included stretching, abs, aqua aerobics and step. She then helped with the evening entertainment (despite someone who made her life hell. And why did he feel the need to push her in the pool??). You see Magda is one of those truly special people who knows how to help you enjoy your holiday. She was warm, friendly, incredibly energetic, caring, hard working and well just wonderful. She organised a fantastic salsa night where everyone was up dancing with a live band - can't remember the last time I had so much fun. if we could have wrapped her up and put her in our suitcase we would have taken her home with us. She is wasted in Crete. So...the rest of the holiday. So we booked a hotel with a gym and spa and guess what, when we arrived neither were yet in place! So I can't comment on that particular non existent facility. When we arrived 1 May there were very few people staying so it was quiet and the restaurant was pleasant. As the week got busier it was like being at school. We had to queue for everything. The restaurant was like a free for all school canteen - all self service (so you can imagine.....) the bar was always only ever manned by one man and the queue was quite ridiculous even for water. If you don't mind waiting 20 minutes for a drink then you will have no problem. Unfortunately the workmen were on site for the week drilling and banging during the day but if you had earphones in your ears all day you can probably drown out the noise. The hotel reception staff had not attended charm school and were something else. Instead of being greeted with a 'hello' it was 'what's your problem?' need I say more? the pool was relatively clean - very cold though and extremely slippy. I lost count of the number of people who slipped badly and really hurt themselves. But to finish on a positive the weather was fab (thank goodness). Would I recommend it? Hmmmmmm




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  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NessienooBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silva Beach

Property: Silva Beach
Address: El. Venizelou 193, Hersonissos, Crete 700 14, Greece (Formerly Aquis Silva Beach)
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Hersonissos
#14 Spa Hotel in Hersonissos
#19 Luxury Hotel in Hersonissos
#23 Family Hotel in Hersonissos
#23 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Silva Beach 4*
Number of rooms: 312
Official Description (provided by the hotel):
At a distance of just half an hour from the Heraklion,at the outsckirts of Hersonissos Silva Beach Hotel operates as an all-inclusive resort hotel, where one can choose from a plethora of activities or if otherwise inclined just relax on the beach or around the pool. The Hotel was renovated during winter 2010. ... more   less 
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Also Known As:
Aquis Silva Beach Hotel Chersonisos
Aquis Silva Beach Hersonissos
Aquis Silva Beach Hotel Hersonissos
Silva Maris
Silva Beach Crete, Greece

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