We stayed at Silva Beach for a week commencing 1 July 2014. The transfer from the airport took 40 minutes - 1 hour. We were very pleased when we realised how close the hotel was to the strip of shops and bars as we looked at a few other hotels in the same area, but this hotel has a brilliant location.
Unfortunately when we arrived at the hotel, we were told there was 'a problem with our booking' and we would be relocated to the sister hotel Bella Beach. I was not happy with this as we had a long day traveling and I had been very happy when seeing the location of the hotel. We did express that we wanted to stay at the hotel and asked if there was anything they could do and they told us that we could come back to Silva Beach if were not happy. However, the number of nights that we would have to spend at Bella Beach kept changing, they initially told us that it would be 1-3 nights and when I complained we were told we could come back the next day. However, when we arrived at Bella Beach they had no idea that we would be leaving the next day and told us that it would be more than 1 night. It was a very stressful experience. The main reason we wanted to stay at Silva Beach is because of the location and we just wanted the holiday that we paid for. We were told Bella Beach was a 5* 3km away from Silva Beach, however after a 10 minute car journey this was not the case and the location did not suit us at all. I complained several times at the front desk saying we were unhappy with the hotel and wanted to be moved back. Eventually we were told we could go back the next day, but this was a lot of hassle and not a relaxing start to our holiday.
When we arrived back at Silva Beach the next day, we checked in at the front desk and they told us they had upgraded our room and our all inclusive had been extended until we left the hotel. This helped us a lot as our flight was at 6pm! We were shown to our room, a side sea view room at the back of the hotel. The room was lovely, very tidy and always kept clean by the staff. The shower was lovely and powerful and we had a small balcony to sit out on.
The complex is like a village, lovely grounds with three bars. The romantic bar is a great place to sit in the evenings and the animation team put on a great show every night ranging from tradition Cretan dancing to bingo. There are two pools, one situated in the middle of the complex and the other right next to the sea. Although the sea is rocky, there is a great view and we loved this pool the best, especially due to the beach bar right next to the pool serving drinks and ice creams all day.
Food and drink:
The all inclusive buffet has a great range, always serving something different for every meal and there is something to please everyone. The desserts mainly consist of mouse and I felt this was rather disappointing, but the Greek desserts were delicious. The all inclusive drinks menu consist of a long list of cocktails, wine and beer on tap and a range of spirits. Although the spirits were local they were still nice. However, the juices were horrible, not fresh at all, the orange juice tasted like still orangeade, very cheap and nasty.
Overall, this hotel is situated in a great location, in the middle of a strip of shops, bars and restaurants next to the sea. The hotel itself is very quiet and is like a little village away from it all. The promenade has lots of restaurants if you want to try something different and although the shops are quite repetitive, it is a great strip to stroll down and buy trinkets and souvenirs. A great couples holiday!
- Official Description (provided by the hotel):
- At a distance of just half an hour from the Heraklion,at the outsckirts of Hersonissos Silva Beach Hotel operates as an all-inclusive resort hotel, where one can choose from a plethora of activities or if otherwise inclined just relax on the beach or around the pool. The Hotel was renovated during winter 2010. ... more less
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- Also Known As:
- Aquis Silva Beach Hotel Chersonisos
- Aquis Silva Beach Hersonissos
- Aquis Silva Beach Hotel Hersonissos
- Silva Maris
- Silva Beach Crete, Greece