We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good value for money”
Review of Elmi Suites

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Elmi Suites
Ranked #59 of 171 Hotels in Hersonissos
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Good value for money”
Reviewed May 2, 2013

We arrived late at night checked in had a very warm welcome from hotel staff got to the room to find they had made and left us food on the table all the staff here are excellent thanks to all of the staff at elmi

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carlbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chalkias76, Public Relations Manager at Elmi Suites, responded to this review, May 4, 2013
Dear Sir,
Thank you very much for your positive comments.
We will be very happy to welcome you again at
Elmi Suites.

Kind Regards
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

500 reviews from our community

Traveler rating
    200
    105
    79
    57
    59
See reviews for
180
171
16
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Serbian first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2013 via mobile

An currently staying in Elmi Suites. Like a lot of other people this is not the hotel my boyfriend and I originally picked but we are glad we ended up here! After being informed back in the UK that our hotel had changed we were not happy and were sceptical but after coming here we are very pleasantly surprised! Management have been brilliant throughout and we were given a really nice room with a balcony overlooking the pool which has been lovely to sit by in the sun. A very clean and lovely room which is cleaned every day by house keeping.The meals have been fab as there has been a good variety and something for both of us to enjoy. The barman Claudio and Maitre Lefteris have been brilliant, keeping all the guests at the bar entertained with good service. Impressed with the hotel and its one I will consider in future if I stay in Crete again :)

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmyFrenchy93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chalkias76, General Manager at Elmi Suites, responded to this review, April 24, 2013
Dear Amy,

We are very happy to receive such comments from our guests!!
Thank you very much and we are looking forward to welcome you again
in our hotel!!

Warm Regards,
The Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 21, 2013

Our group of lads were transferred here as our hotel wasn't ready. We stayed at the elmi suites for a week and enjoyed our stay. The rooms were nice and the staff were helpful and friendly. As we wanted to rent quads the barman gave us information about them. The first thought of this hotel was good although everyone here seemed to be here because their hotels were closed. The hotel was located in a very good place close to beach road with the clubs. We will be coming back again but in peak season.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WoodC91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chalkias76, General Manager at Elmi Suites, responded to this review, April 23, 2013
Dear Sir,thank you very much for your positive comments.It is really kind of you.We will be
very happy to welcome you again in our hotel!


Warm Regards
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milton keynes
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 18, 2013

just returned from elmi hotel crete , nice quite hotel good and clean rooms pool areaOK some broken stalls in bar check backs before sitting on. chef and waiter, bar manager very helpful drinks ok very limited, beer kept running out and less than 40 people in hotel god help in summer , most annoying manager smoking in kitchen during service awful !!!!!, last day lads fireing a pellet gun around pool area nearly took my partners eye out bar man told them to stop police should have been infomed , probably wont return to hotel again .

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank julie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chalkias76, General Manager at Elmi Suites, responded to this review, April 20, 2013
Dear Sir,
Thank you for your comments and we do apologise for any unpleasant incident during your stay.
Your comments will be our guide for further improvent of our services in the future.

Warm regards
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galashiels, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 10, 2013

have just returned from elmi suites hotel, our booked preferred hotel was not open on arrival, so we were placed in elmi, no choice really. first impressions were good, with a nice reception area., this hotel had apparently just opened for the season, a couple of days prior to our stay, for the first few days, there were a maximum of twenty guests, many were put in there for the same reason as us, but there were several germans, who all had motor bikes, and went out each day, but they were very friendly. i do not believe that this hotel caters for the british, there was no tourist info, in english at all. the meals are very repetative , and on our first day, we had to ask to have our meal heated up in the microwave, we were told that they did not have one, but they said the would attemptto get the meals hotter, i do not think that they managed it all the week, poor quality, cold, and very samey samey food. early in the week, things changed, you could not get tea or coffeee with your lunch, unless you left the dinning room to go to the bar, ( and as the friendly barman was doing all the other jobs in the place, you could find yourself waiting ages. during the week, they run out of hot chocholate, at breakfast they run out of milk, , and a guest went to the local to buy a pint of milk for breakfast cereal one day, then thy run out of tea bags, of a particular brand. the bar was pretty basic, and for the first few days there was no draught beer available, so, we were topped up, using cans or bottles. as for free drinks, ouzo, raki, beer, and wines, and one brandy, tea, coffee, and hot choc, was the choice, you even had to pay for cappucino. barman was great, but with his other duties, it took ages to get service, and he had to go to the reseraunt to get soft drinks early on in the week, untill pumps were fitted and bring your glass back to the bar. it rained one day, and with nothing open round about us, we all stayed in the hotel . we asked about the sauna ect, and was told that it cost too much to run it, but if a few of us were going to use it, they would turn it on, if we gave 1 hrs notice, then we were told that it was 20 euros each, for half hour, needlass to say, no one took them up on it. afternoon snacks consisted of a tray of choc cake slices and madera style slices, and a bowl of small plain cakes ( these werelso available at breakfast time too ) no other food available, so ignore talks of barbaque in the afternoon, bar finished at 10 pm, not a second later, and even after that time, you had to beg to buy a drink. outside, pool area was just ok, with a mixture of loungers, several broken, and i only counted twenty in total, so towards the end of the week, some people had to sit at the plastic tables. i did notice that following one windy evening, dust had arrived from some other part of europe, and left everything dusty, i saw a person hosing down the pool are, and all the dirty water going directly into the pool. rooms are pretty basic, tv chanells is absolute rubbish, considering it is sattelite. on a plus note, the cleaner seemed to be in every day, and changed towels very readily, as well as the sheets. this is not a rant, or complaint, this was not our preferred hotel, so we had to take it as we found it, and i belive that what i describe here is what it was like for usduring our stay. when the rest of the complex is opened, it may be differant, and when they get full, it may take shape, but the way i see it, is that if they are open to take guests, then everything should be ready for them, if i had booked this hotel, i would be asking for refunds, as you certainly did not get the package advertised . would i stay here again, or suggest to a friend, no.

Room Tip: we had no reall bother as the hotel was less than half full, but extraction fans in the toilets, a...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 23yorkieman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hara T, Manager at Elmi Suites, responded to this review, April 13, 2013
Dear 23yorkieman,

Thank you for taking the time to write and post a review on Tripadvisor.
We always appreciate candid comments from our guests as they help us improve our services.
In reply to your remarks we would like to state the following:

It is true that the Hotel was only a few days open when you arrived, we usually start our season at late April or beginning of May, so do most of the Hotels in the area of Hersonissos and Malia. This year the summer season started much earlier and as a result the suppliers
of the Hotels were not ready to provide us with everything we required, so we truly need your understanding regarding the shortage in certain food and beverage such as tea bags, draught beer etc.
As far as the incident with the microwave is concerned we would like to inform you that our Hotel stands for healthy, fresh grilled meals
and we refrain from using microwaves that alter both the taste and the nutritient content of the food.
During your week of stay the weather in Hersonissos was particularly windy with southern winds bringing dust to the atmosphere, thus all the outdoor areas of the Hotel to be rather dusty. The rain also brought down red dust that unfortunately ended up in the pool area but we can assure you that our Pools are very well decontaminated and maintained and there is no need for you to worry in any occasion. Please keep in mind that around the pool there is a water channel to prevent dirty water from going inside.
In Elmi suites we pay much attention to Room Cleanliness and Hygiene. Our aim is to provide a warm and pleasing environment and accommodation close to everything.
Close to relaxation at the beach, to thrilling moments at Hersonissos and Malias nightlife,
close to museums and other places of cultural interest and a perfect starting point for excursions.

We apologize that we didnt manage to reach your standards during your visit.
We commit ourselves to offer you you the best quality of accommodation at your next one.

Warm regards
Antonis Koukourakis
Operational Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hersonissos hotels

Phuket, Thailand
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 14, 2012 via mobile

Anybody coming to Crete should stay here, very nice rooms and very friendly staff..the best food and the restaurant area is fantastic ..it's in the center of hersonisos near the beach and near shopping areas..we recommend it as it was the best holidays we had..we will surely be back..thank you for the good service and a great time.

Stayed October 2012
Helpful?
12 Thank Raj R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHALIS C, Γενικός Διευθυντής at Elmi Suites, responded to this review, May 7, 2014
Dear guests,
Thank you very much for feedingback in such a kind way and we hope to welcome you again at ''Elmi Suites''!!!
Warm Regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rotherham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 26, 2012

we were not originally in this hotel when we booked having looked at reviews thought wait and see , when we landed at crete at 2.30pm had to wait till 4.10pm before setting off for hotel ,when we were dropped off on the main road and walked down to the hotel , the reception was very helpfull and showed us to our room,after settling in we went for a drink at the beach bar where nichole the bar ma was fantastic.when i asked about drinks on the all inclusive it was local beer local wines and local brandy no other spirits available unless you pay for it , we then went for dinner . imagine if you can all food in her hut then when you get your food walk across road and find a seat at the other beach bar enclosed in a marque open to all elements rain flys mossies etc
after 2 days of sun we endured rain at the resort which made eating even harder . after 2 days of hot water the we then went on to have 3 days with no hot water at all after shower was running 5 minutes it stopped flowing correctly. due to the all inclusive drinks being crap peaple resorted to buying there own drinks and putting them behind the bar . i know this is elmi suites first year as all inclusive but they need to look at this next year

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank peterj12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MICHALIS C, Γενικός Διευθυντής at Elmi Suites, responded to this review, May 7, 2014
Dear Sir/Lady,
Thank you very for spending your time to feedback.Our team is trying really hard for our guest's pleasure and we hope to welcome you again so we offer you a great holiday!!!
Sincere Regards,
The Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hersonissos
0.2 mi away
Pela Maria Hotel
Pela Maria Hotel
#70 of 171 in Hersonissos
359 reviews
1.2 mi away
Semiramis Village
Semiramis Village
#122 of 171 in Hersonissos
368 reviews
22.7 mi away
Alexander House Hotel
Alexander House Hotel
#17 of 29 in Agia Pelagia
143 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hersonissos Palace Hotel
Hersonissos Palace Hotel
#75 of 171 in Hersonissos
766 reviews
0.2 mi away
Golden Beach Hotel
Golden Beach Hotel
#61 of 171 in Hersonissos
590 reviews
18.3 mi away
Marilena Hotel
Marilena Hotel
#28 of 33 in Amoudara
371 reviews
Show Prices
Show Prices
Show Prices

Been to Elmi Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Elmi Suites

Property: Elmi Suites
Address: 2 Kolokotroni, Hersonissos, Crete 700 14, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
#21 Spa Hotel in Hersonissos
#25 On the Beach Hotel in Hersonissos
#41 Luxury Hotel in Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Elmi Suites 4*
Number of rooms: 263
Official Description (provided by the hotel):
Elmi suites is a 4* Sea Front Complex built in twelve different buildings. Totally there are 263 rooms (standard rooms and family rooms). Elmi Suites are centrally located, just few meters away from the sea & walking distance to the town's shopping & bar street. Operating in all inclusive services, you are welcome to enjoy the very best of the Greek & the Mediterranean flavors. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Travelocity, Bookgreece.com, Booking.com, TripOnline SA, Cheap Tickets, Cancelon, Hotel.de and HotelQuickly so you can book your Elmi Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Elmi Hotel Chersonisos
Elmi Suites Crete, Greece

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing