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“nice views and location but poor cleanliness - only single beds” 3 of 5 bubbles
Review of Chrysalis Apartments

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Chrysalis Apartments
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“nice views and location but poor cleanliness - only single beds”
3 of 5 bubbles Reviewed June 14, 2012

I have just spent a week at these apartments and had very mixed feelings - overall i would never go back there - but then they are cheap and as the saying goes - you get what you pay for!

The bad points were compensated for by the good points enough for me to give this a fair review but the apartments are not the 4 star i was expecting - more like 2 star in terms of certain factors.

Having needed to review the advert i saw initially, I can say that although we were expecting a double bed as a couple - there is no mention of double beds on the advert. This is misleading and economical with the truth - the owner said there were no double beds in the apartments at all. For a 4 star apartment as a couple you would expect a double bed, if not one to be available - instead we made do with putting 2 singles loosely together with an uncomfortable gap in the middle - beware couples!

Secondly, the cleaning was horrendous! Don't believe any of the reviews you read here about good cleaning standards. The toilet was dirty (leaving out the details) and when asked to clean it - the cleaner didnt use bleach but half cleaned it with the brush leaving me to finish it properly. Another day we saw the cleaner come in and flush the toilet as a means of cleaning it. The bed sheets were stained and never changed the whole week despite initially asking for this. The cleaner simply folded the duvets up to make them look neat We had also to ask for new towels as these were not changed automatically.

And last of the major complaints was the communication on leaving the apartments which was almost non existent and revealed a hidden charge of 18 euros which i found out about only on the last day when going down to leave the apartment. The owners dont tell you when you should leave your apartment and if you leave your apartment between 12 and 2 you pay 18 euros charge. This is not made clear in writing or verbally anywhere during the week. The owner told me it was written clearly on my voucher but i never saw it! Beware of this! Also the owner told me the transfer coach would leave at 5.15 so we stood waiting in the heat for 45 minutes until our coach arrived at 6. Not good for my gf who almost fainted - granted this could be coach company problem but more likely a mistake by the owner.

On the plus side though, there were many good things about the apartments too. The view from the balcony was awesome - you could see far out to sea and the mountains all around. The apartment we stayed in was large enough for 4 people and well air conditioned (charge of 35 euro extra for this for week i must add).

The apartments were family run and friendly with many english couples and not too many children if you want a quiet stay (not many facilities for children). The apartment is far enough from the major resort to be extremely quiet at night so sleeping no problem (only a few apartments so quiet day also) but close enough to the resort that it is cheap for a taxi 8 euros there and 8 euros back - in cooler weather you can walk as it only takes about 40 mins to the harbour and restaurant area.

The swimming pool is large and clean and just the right temperature !

I wouldnt stay there again because of the forementioned issues but some very good plus points too so a mixed review.

Room Tip: dont expect a double bed as there are none - make sure you get sea view
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank traveldrummer186460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
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22
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Slovak first
  • Any
English first
UK
Level Contributor
90 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed June 13, 2012

June 2012 – We’ve just had a very enjoyable week at the Chrysalis Apartments, Hersonnisos, Crete, Greece. If you are thinking of staying we are very happy to recommend it. It is family run and nothing is too much trouble for Michael, Irene and George. The rooms are good for three star with pleanty of room and separate living and bedrooms.

We had half board and breakfast was always good with plenty to eat from a choice of eggs, bacon, Greek yogurt and honey, ham, cheese, toast, juice, fruit and tea or coffee. Dinner was individually cooked and different each night and they catered well for my vegetarian requirements.

The compex was clean and well cared for with a nice pool and the beach was a very short walk away. The location is excellent for an away from it all holiday. If you want retaurants and some night life then you can get that a five minute staxi ride of 25 minute walk away.

Room Tip: Most rooms have sea views but be sure to ask for one.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elchimera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed September 12, 2011

Stayed here for a week in September the room we had was lovely with a separate kitchen and the room was big and clean the view from our room was great! The location is okay if your okay with walking if you cut through the dirt track near the apartments it takes about 15/20 mins or 8 euro in a taxi! The pool was clean and big the sunbeds weren't the best but were fine not really an issue, the service at the hotel was great! The family are really friendly ! We eat the food at the hotel and it was lovely home made and at a good price. I would recommend people to stay here yeah the kitchens don't have ovens or toasters but who comes on holiday to cook anyway? Great place great food great people!

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Honestreviewsxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent ,england
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed September 11, 2011

The apartments are really small,and very tired looking inside, we went for 4days,couldnt have stayed in them any longer to cramped,unfortunately some of the bad reviews are true..sunbeds have seen better days,only 4 umbrellas left round the pool,apartments have 2 ring electric hob,no toaster,hard to make anything to eat,bathroom- u can sit on the toilet,have a shower and brush your teeth all at the same time,air con,only in bedroom,room safe expensive all not included in the cost of your holiday ..both cost us 35 euros,the walk into town is not 25 mins more like 45 mins,supermarket 15 mins away,The apartments are not 4star,BUT they are very very clean,the sheets were also clean, the pool too,But most of all Mike&familly are 5 star and cannot do enough for u,,as mike says its all ok!!!!And it was OK!!!

  • Stayed August 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank maxahern245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellingborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed September 5, 2011

We’ve recently returned from 7 nights at the Chrysalis Apartments and on the whole I would recommend this place. The location is out the way but that was a good thing. There are a few little shops around to get supplies and the coast is only a two minute walk away, the main town Hersonissos is a 20 minute walk away with plenty of shops and bars.

Don’t though use Zoom rentals for any motorbike / car hire, these are advertised at the apartments but are a complete rip off!! I was threatened by the owner for not wanting to pay his over priced rates and the bike they gave me in the end was in a poor state! There are plenty of decent rental shops around in the town.

I would suggest though if you’re looking for a beach holiday you may want to stay elsewhere. The beaches (if you can call them that) are very small and are shingly sand, not unpleasant but not the best I’ve been on. Saying that though there are other beaches around if you don’t mind travelling 10/20 mins in a car / bike.

The hotel itself was clean and tidy and the rooms big enough for what you need. The cooking facilities were basic, and there was just about enough cutlery for the job. The owner Mike was helpful and friendly, the pool was a good size but the sun beds badly need changing as really uncomfortable.

Overall if you’re looking for a cheap and cheerful holiday you won’t be disappointed.

Room Tip: Don't use Zoom rentalsadvertise at the apartments, well over priced, Plenty of decent rental sh...
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  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank cuz101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 26, 2011

Fabulous views over the bay and the accomodation was much better than we expected with lots of space.The welcome was warm and frienly from George and his family with Irene his mum doing all the cooking.I needed a gluten free diet and this caused no problems with Irene and her cooking.Although rather out of the town the surroundings are wonderful and only a few minutes from the beautiful crystal clear sea.Many of the people were on return visits so that must say something.If you like a quiet holiday with a lovely pool and close to the sea its a gret place.I would recommend it.

Room Tip: Ask for room on first floor.Room 206 best room
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ruth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 19, 2011

George and his family were friendly and attentive always being someone available to answer questions ,serve drinks or order food neither of which were overpriced . The apartment was about what i expected as regular to Greece, we stayed a week and had 3 towel and bedding changes with daily visit by the maid to sweep and empty bins, so more than reasonable. The pool/poolside were lovely and clean with ample loungers/umbrellas . This was my cheapest ever holiday so i've no complaints , i doubted the 4* description would be accurate and was right , it has the facilities but it all looks abit tired, i'd guess a refit won't be too far away . I would recommend it as being nicely located, efficiently run by a friendly family who add to a positive experience . Hersonissos is a lovely place to stay and, with the caveat of you get what you pay for,i'd recommend the Chrysalis

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank charlie22222186466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chrysalis Apartments

Property: Chrysalis Apartments
Address: Hersonissos, Crete 70014, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #91 of 121 Specialty Lodging in Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chrysalis Apartments 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
Chrysalis Apartments Hotel Chersonisos
Chrysalis Apartments Crete, Greece

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