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Seamus N
London, United Kingdom

What fantastic staff

Review of Knossos Villas
5.0 of 5 bubblesReviewed Oct 14, 2012
We arrived and from that moment we were blown away by the friendliness of the staff. We have two small children and they treated us all like we were an extended member of their family. The restaurant staff were so good to us and our children my daughter still wants to see "Mr George" every morning and dinner time. Maria and Theo also deserve a special mention. The amenities are all and more than you could wish for, and I only wish we could have stayed longer.

I highly recommend this hotel for a family holiday, especially when you get treated like an extended member of the staffs family. Thanks to Mr Gasparis, Mr. Michalakis, Maria, Theo, Kostas and all the team for a wonderful week. We will definitely be back.
Date of stay: October 2012
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael_Gasparis, General Manager at Knossos Villas, responded to this review
Responded Nov 2, 2012
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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54 - 59 of 128 reviews
Reviewed October 11, 2012

Staff were all very welcoming from the reception to the bar and restaurants. Animation team were fantastic!!! Hotel in good condition in all public areas, rooms clean and fully air conditioned. Animation team provide a wide variety of optional daytime activities and great evening shows. Every member of the animation team added to the enjoyment of the holiday. Frank, one of the funniest blokes you will ever meet!... Beach was a couple of minutes’ walk from the room and had a bar located very close with food and drink available. Plenty of different breakfast and dinners in the main restaurant.

Date of stay: September 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank 467NicolaF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael_Gasparis, General Manager at Knossos Villas, responded to this reviewResponded October 17, 2012

Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 26, 2012

Once again we have come back from another lovely holiday, we are always made so welcome and could not ask for more. The staff are great and the animation team are the best ever. There is such a variety of food in all the resturants that you are spoilt for choice. Looking forward to next years holiday already.

Date of stay: September 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Norman B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael_Gasparis, General Manager at Knossos Villas, responded to this reviewResponded September 27, 2012

Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 24, 2012

We have been to this Hotel 3 years and each time our holidays get better and better. The staff are very welcoming and so helpful and make the stay lovely. The pools, beach, food, villas and overall facilities are of a very high standard. One of the main things for us is that there is a great choice of foods in the restaurants, Beach Bar, Gourmet restaurant and Taverna. We will be rebooking as soon as we can.
Norman and Irene from Kent UK

Date of stay: June 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Norman B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded June 25, 2012

Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 10, 2012

We have just returned from our honeymoon we had a fabulous time. The staff, accomadation, food, drink and entertainment were outstanding. The animation team were very pleasant and enthusiastic loads of activities to keep you entertained. We felt we were in paradise. I would recommend staying here because you will never forget this stay. Crete is paradise. Thanks again from the Irish couple.

Room tip: Ask for a seaview
Date of stay: May 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ciara k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
krv_9, General Manager at Knossos Villas, responded to this reviewResponded May 13, 2012

Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 8, 2011

service great
food the best
spa really relaxing experience
enviromnent divine

Date of stay: September 2011
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank m m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
krv_9, General Manager at Knossos Villas, responded to this reviewResponded October 10, 2011

Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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